Samsung has been running a replacement program for the past couple of weeks for the Galaxy Note 7. It has promised to replace all initial units of the Galaxy Note 7 with new, safe handsets. These new units were supposed to be safe and devoid of the battery cell issue that caused this entire debacle in the first place. Samsung risks finding itself in more trouble if reports of replacement units exploding keep coming in.
It was reported earlier this week that an airplane had to be evacuated because a replacement Galaxy Note 7 caught fire. The second such report came from a user in Taiwan, her new Galaxy Note 7 apparently caught fire while it was inside her jeans. There has already been some speculation about the Galaxy Note 7’s future in light of these recent reports, it has even been claimed that AT&T is thinking about dumping the Galaxy Note 7 from its lineup completely.
The speculation has probably prompted Samsung to issue a statement in which the company says that it “understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices.” The company says that it continues to move quickly to investigate the matter and find out the cause, it promises to share findings as soon as possible.
Samsung has acknowledged that it remains in contact with the CPSC throughout this entire process. What’s interesting to note is that Samsung isn’t ruling out a potential safety issue with replacement units that are supposed to be safe. The company says that if it finds a safety issue it will work with the CPSC to take “to take immediate steps to address the situation.” The company reassures customers that it takes every report seriously and that it appreciates their patience as it works through this process.