(8 days left!) Be the first with a 200MP camera! Visit Samsung to reserve and gain $100 in Samsung credit!

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission. Learn more.

Official Samsung statement doesn’t rule out a safety issue with the supposedly safe Galaxy Note 7

Phone
By 

Last updated: October 9th, 2016 at 00:54 UTC+02:00

Samsung has been running a replacement program for the past couple of weeks for the Galaxy Note 7. It has promised to replace all initial units of the Galaxy Note 7 with new, safe handsets. These new units were supposed to be safe and devoid of the battery cell issue that caused this entire debacle in the first place. Samsung risks finding itself in more trouble if reports of replacement units exploding keep coming in.

It was reported earlier this week that an airplane had to be evacuated because a replacement Galaxy Note 7 caught fire. The second such report came from a user in Taiwan, her new Galaxy Note 7 apparently caught fire while it was inside her jeans. There has already been some speculation about the Galaxy Note 7’s future in light of these recent reports, it has even been claimed that AT&T is thinking about dumping the Galaxy Note 7 from its lineup completely.

The speculation has probably prompted Samsung to issue a statement in which the company says that it “understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices.” The company says that it continues to move quickly to investigate the matter and find out the cause, it promises to share findings as soon as possible.

Samsung has acknowledged that it remains in contact with the CPSC throughout this entire process. What’s interesting to note is that Samsung isn’t ruling out a potential safety issue with replacement units that are supposed to be safe. The company says that if it finds a safety issue it will work with the CPSC to take “to take immediate steps to address the situation.” The company reassures customers that it takes every report seriously and that it appreciates their patience as it works through this process.

Source Phone Galaxy Note 7Galaxy Note 7 recall
Load 8 comments

You might also like

Samsung’s tomb of lost features is now looking sadder than ever

Samsung has removed a lot of features from its flagship products over the years.

  • By Mihai Matei
  • 2 years ago

Galaxy S10+ screen protector almost perfectly fits a Galaxy Note 7

Remember the Galaxy Note 7? The last of Samsung’s flagship smartphones with the traditional home button and big bezels met an unfortunate early demise, and the company moved on to the Galaxy S8 and introduced us to the Infinity display, which threw away most of that bezel and the home button for a higher screen-to-body […]

  • By Abhijeet Mishra
  • 4 years ago

Here’s some explosive news: Galaxy Note 7 just got certified with Oreo

Samsung hasn’t yet been able to release the Android 8.0 Oreo update for the one flagship it was able to fall back on when the Galaxy Note 7 met its untimely demise, but someone at the company sure had enough time to test Oreo on the discontinued Note 7 and send it to the Wi-Fi […]

  • By Abhijeet Mishra
  • 5 years ago

Fact or fiction? Galaxy Note 8 has ‘most generous battery capacity’ of any Note series device

Now, before you reach for those pitchforks, let me say that the words in the title aren’t mine or one of my colleagues’ at SamMobile. They come straight from Samsung, or at least from the company’s Samsung Members app, from a section on official performance tips for the Galaxy Note 8. And, frankly, if we […]

  • By Abhijeet Mishra
  • 5 years ago

Samsung Spain hands out 200 free Galaxy Note 8 units on a plane

Samsung’s reputation took a hit because of the Galaxy Note 7. The handset’s faulty battery made it a fire risk so it was quickly banned from airplanes. The airlines actually started making announcements that the Galaxy Note 7 was not allowed in the cabin. The company bounced back with the Galaxy Note 8. The great […]

  • By Adnan Farooqui
  • 5 years ago

Customers can now pre-order the Galaxy Note FE in Malaysia

It was reported a couple of weeks back that the Galaxy Note FE launch might take place in Malaysia. It’s going to be the first country outside South Korea to receive the refurbished version of the Galaxy Note 7. The confirmation about the Galaxy Note FE Malaysia launch came through last week. Customers who want […]

  • By Adnan Farooqui
  • 5 years ago