Phone

‘Burnt’ Galaxy S10 5G not a cause of device malfunction, says Samsung

After the Galaxy Note 7 went off the market because of malfunctioning batteries, Samsung implemented advanced battery checks for its smartphones to make sure no such issues would arise in the future. And it worked, too: There have been no reports about any Galaxy flagship launched after the Galaxy Note 7 burning or catching fire. There may have been a stray case or two, but Samsung had denied that any of those cases were because of problems with the devices themselves. And that’s what it’s doing for a Galaxy S10 5G that reportedly decided to spontaneously combust.

No details on why and how it happened

A South Korean consumer released pictures of his Galaxy S10 5G burnt beyond repair, saying that the phone was simply sitting on the table “when it started smelling burnt” and was engulfed by smoke. The Galaxy S10 5G comes with faster charging technology than any previous Galaxy smartphone, but it’s impossible to say if that was the reason here. There aren’t any details available about whether the burnt device was being charged or if a third-party charger was used, and Samsung has denied that there is any problem with the phone and refused to reimburse the customer.

Considering all the money Samsung lost by recalling the Galaxy Note 7 and the bad press it received over the matter, it’s not surprising the company is denying the Galaxy S10 5G has any underlying issue. And we’re inclined to believe Samsung, as there’s been practically nothing about any of its flagships burning up in the last two years. It may not have properly tested the Galaxy Fold for real-world usage, but to correlate that with battery problems on Samsung’s phones would be an incorrect thing to do unless we actually see more widespread reports.

  • Model: SM-G977U
  • Dimensions: 77.1 x 162.6 x 7.94mm
  • Display: 6.7"(170.2mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5/2.4 77° & 16MP F/2.2 123° Ultra-wide & 3D Depth: hQVGA

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Saeed Lollipop
Saeed Lollipop

Maybe The Owner Of This Device ,Has Overclocked This Phone , Otherwise Samsung Is Best And Better Than Apple . 🙂

Saeed Lollipop
Saeed Lollipop

Or Maybe The Owner`s Galaxy S10 5G Is Fake 😒

siaho
siaho

The argument about no accidents for two years is not a good one, they didn’t have accidents for 10 years prior that too, but didn’t have that fancy “over 9000 checks” + while they stated how good in terms of degradation the galaxy s8 battery is, they didn’t mention that on the s9/note 9 + from my observations and experience (got note 9) – the battery degrade with the same tempo as all my previous modern phones.

crisd55
crisd55

maybe tried to download a torrent with 5G speed….

locarno
locarno

So why this phone is burned ?

locarno
locarno

“that reportedly decided to spontaneously combust.”

Why you didn’t write article about this ?

jekylnaruto
jekylnaruto

i quote “it’s not surprising the company denying the galaxy s10 has underlying issue”
wtf. so you’re saying that it’s samsungs fault? which is clearly not. and you use the deny seems so overreacting. do u even know the details? lol.

PookiePrancer
PookiePrancer

UPDATE: Samsung’s investigation, including X-ray, concluded that the owner had stamped/stomped on the device, causing damage to the battery. It was a scam.

HFL087
HFL087

Well daaa , the phone owner, wanted a free new one..

Martin R.
Martin R.

You have a source for this?
Love to update this article with that …

netmaster200
netmaster200

Seems to me the higher you go with the galaxy series the unstable the phone is I had problems with the s2 overheating freezing and then boot loops had problems with the note 4 same issues then marshmallow which made situations worse they need a cut in fan to cool off the processor chip .. laptops have them pc’s have them. Phones should have them too..I’m back to galaxy note3 lolipop 5.0 is the home to stableness

Kolorado Killer 848
Kolorado Killer 848

Could be the guy rooted his phone & overclocked it to check the performance on it – I do it on my devices quite frequently. Maybe it was a third party charger he was trying out. The world, & Samsung, may never know. Either way, I doubt Samsung would make such an amatuer move after their financial ass whoopin due to the Note 7 recall.

Biransahin
Biransahin

He jumped up and down on it apparently…….nothing as subtle as rooting it. Lol.

siaho
siaho

Source? As a single comment without any source is nothing. We can type here whatever we want and pass it as official/legit info. 🙂

Aaryan12345
Aaryan12345

It’s just a call from rival’s to defame the Samsung that’s it…

bayfisher
bayfisher

Whats the coincidence right before the USA launch and the prior note 7 fiasco I went through twice, and an opportunist may have allegedly caused it via negligence or by abuse, or impact to have caused it. I am certain many can see historical evidence of such and there was a Note 9 occurance of same right after I bought mine. Now its the s10. Whats next, Note 10?

Biransahin
Biransahin

Sounds like an attempted scam to me. They may well have examined the phone and discovered someone burnt it from the outside in, maybe dropped in a fire or something and tried to claim. If they refused a reimbursement they must have been aware of what happened.

Xrraynor
Xrraynor

The Samsung Galaxy S10 5G went on sale in Korea on April 5, 2019. Personally I believe that Samsung needs to do further testing on this device prior to releasing it on the Verizon Network in the US. I’m sure glad that I decided to go with the S10+ for now. I think the answer to this may rest in the 5G technology. This could indicate some evidence in the claims that 5G is harmful. Some people say that the radio frequencies are capable of doing far more than nuking your phone. Exposure to 5G is not only harmful for… Read more »

pedrinho1977
pedrinho1977

They don’t do enough testing before releasing products look at the Galaxy Fold.

ashwinrajsr
ashwinrajsr

Galaxy Fold is a Gen 1 foldable device. They are at the beginning of the learning curve and will definitely improve their testing and build methods for future versions.

Biransahin
Biransahin

So they should have jumped and down on it before selling it like this guy did? Don’t be stupid.

Biransahin
Biransahin

Apparently the person jumped up and down and stomped on it. I don’t think 5g was meant to handle that. Jumping to conclusions before the facts are known just makes you look a bit silly. As far as exposure to 5g is concerned, there is absolutely no evidence that 5g is more harmful than any other radio band, unless you believe the tinfoil hat brigade.

sissy2
sissy2

So does Samsung have some kind of proof he faked this since they are not giving him a new one. It would be under warranty since he would had to have just gotten it.

Biransahin
Biransahin

Not necessarily. I think when they examined the phone they may have discovered it was burnt on the outside and not inside. Maybe it fell into a fire. There is no warranty against stupidity.

Andraste23
Andraste23

It could be a genuine case but I’m usually sceptical. Some idiot will always try to make a quick buck. Remember the Note9 incident last year. Not a peep since.

PookiePrancer
PookiePrancer

No matter how many safety measures they take, batteries will ALWAYS have the ability to combust. On any product. From any brand. For many reasons.

Thank goodness the technology is mature enough that that’s a rare occurrence.

Andraste23
Andraste23

Agreed but they always make a fuss when it’s a Samsung phone. And how did this guy have it anyway. Aren’t they still in pre order stage?

brendonx
brendonx

Already on sale in South Korea.

siaho
siaho

This one is true.