Phone

Samsung pulls Android Pie update for Galaxy A7 (2018) in the Netherlands

Generally, Samsung’s rollout of Android Pie has been quite smooth, but it has hit a bump with the Galaxy A7 (2018) in the Netherlands. The update makes regular phone calls impossible. The update has been pulled, awaiting a structural solution.

Galaxy A7 update to Android Pie pulled in the Netherlands

Samsung has managed to offer Android 9 Pie and its new One UI to 2018’s A series earlier than originally predicted. And where haste is made, bugs are bound to surface. In the Netherlands, Galaxy A7 users running firmware version A750FNXXU1BSC4 report major issues making phone calls. It appears that in quite a few cases the caller cannot be heard, as Galaxy Club reports.

Samsung has been made aware of the issue and has now pulled the firmware from its servers, though this only appears to be the case in the Netherlands. In other countries, where the bug does not seem to affect devices, the same firmware remains available.

Dutch users who did not yet install the new firmware have to wait until a solution is available before they can upgrade their Galaxy A7 to Android Pie. Users who already installed the updated can temporarily bypass the issue by disabling VoLTE calls. You can do so by going into Settings » Connections » Mobile networks, and switching off VoLTE calls.

Have you experienced similar issues on your Galaxy A7 outside the Netherlands? Drop a comment below, so we too can keep an eye on this annoying little bug.

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kianmarnewick
kianmarnewick

The fact that the A7 2018 in South Africa still does not have the One UI is pathetic to say the least. The update should have came in April, but was delayed due to issues until May. Now they delayed it once more until June. You are doing a bad job with these updates Samsung – real bad. My phone wasn’t updated from February. Will we ever recieve the Pie update or will it be delayed forever? Samsung Members also provided me with no help what so ever – just saying “you recieve a notification when it is ready”.

fmpfone
fmpfone

Portugal:
This update ruined Bluetooth pairing with my car.

RSANCHEB
RSANCHEB

Why do not you have Android 9 for the A750G FOR MEXICO (TCE)

pcovidiu
pcovidiu

after pie update A750FN , netflix app not working (This device not compatible with this app)

nimeshkavinda
nimeshkavinda

Same here, Im from Sri Lanka. Ever since i udpated to one ui my phone is really slow and has this weird issue with mobile data speeds. it works fine when 4g has full signal but when it doesnt, the speeds automatically drops to 2g speeds. my average speeds on other phones r around 50mbps. but only on mine it never goes more than 2mbps. also really high jitter. I heard this issue has been there in A7 2018 devices in Netherlands and samsung pulled out the update because of that. but thers no talk about othe regions. I went… Read more »

Barney House
Barney House

I bought a Galaxy A7(2018) after I was done with all my setup stuff everything worked fine. And then aprox. after one week I got the update to Pie and One UI. Days later I noticed I have issues with mobile data. I have weak reception at home, (the graph shows only two bars) and I noticed if reception is weak nothing could be loaded, no weather no websites and so on. I put the sim cards for testing in my old J5 (2017) phone and everything was fine even with mobile data and even though weak reception. I thought… Read more »

mko61a
mko61a

Samsung officially confirmed on its forum that an update is in distrubution starting from no brand phones
On my phone it seems to have solved the problem of VoLTE and also gives the feel of a general improvement of several minor issues (BT, speed and so on)

mko61a
mko61a

In Italy we’ve got un update right now – CSC ITV

zetaroger
zetaroger

Even the Italian firmware has problems with phone calls. The listener feels intermittently and soon the communication falls. I hope they solve it soon with an update because it’s not possible to use it. Of course I did the necessary reset.

Varughesephilip
Varughesephilip

When will samsung roll out pie update for saudi arabia KSA

AliAkbAr56
AliAkbAr56

Why do not you have Android 9 for the A750GN XME? Please put it as soon as possible.

Aminulloh Nur
Aminulloh Nur

How A750GN indonesia?

meyemmabasso
meyemmabasso

The same here, but my model has baseband Argentina (ARO)

pssstee
pssstee

It is recommended to do factory reset after a major update. Solve most problems, if not all!
If you prefer, back up with Samsung Smart Switch, SD card, or PC and then do the factory reset.
After starting the phone, restore with the Smart Switch. If you prefer, do not install Smart Switch and install all apps you use directly from the Play Store

gnghnhnghfg
gnghnhnghfg

The update did not reach the Arab countries (jordan)

davor322
davor322

I have A7 2018,I’m from Serbia . When are you going to rollout the One UI update for this product?

PetarM001
PetarM001

Ja sam dobio obaveštenje da štite aprila u srb za a7 2018 ali evo već kraj meseca i još ne stiže…

CETA7
CETA7

Galaxy A7 2018 (SM-A750FN) France.
Firmware Update : A750FNOXM_XEFPP0002

CETA7
CETA7

Galaxy A7 2018 (SM-A750FN) France.
Bug after update Android 9.0 and ONE UI 1.0
I can’t understand : the screen becomes black,
I can’t see who is calling me ? I can’t see the name nor the number .
I have no notification for anything.
I can call someone, but when the A7 2018 rings, I can’t see who it is ?
I do not want to reset or start with the initial settings
What happened ?

Aurelidet
Aurelidet

Bonjour, je suis français et je n’ai toujours la MAJ ce qui m’étonne ! Chez quel opérateur êtes-vous ? Et en effet cette MAJ à l’air d’avoir de sérieux problème sur le A7 2018. J’attendrais que la MAJ soit stabilisé pour l’nstallé. Mais comment avez-vous déjà eu la MAJ ?

CETA7
CETA7

Bonjour,
La mise à jour s’est faite automatiquement.
Existe-t-il d’autres exemples en France de problèmes avec le Samsung Galaxy A7 2018 qui a des soucis depuis la mise à jour Android 9.0 et ONE UI 1.0 ?

mko61a
mko61a

Here in Italy I had a similar problem too: occasionally I couldn’t hear anything when calling, but the called heard me. I solved switching VoLTE off or forcing the phone to 3G.

zetaroger
zetaroger

Anche a me è capitato. E’ davvero scocciante dover ricorrere ad escamotage per poter usare il telefono per chiamare, che è la cosa più importante che un telefono deve fare. Preferisco avere bug sulla galleria fotografica piuttosto che sulle telefonate.

meyemmabasso
meyemmabasso

I’ve got A7 18 (SM-A750G) from Argentina (ARO). When are you going to rollout the update for this product?

Abhijeet M.
Abhijeet M.

Hi, we’re just a fansite and aren’t related to Samsung in any way. You can open the Samsung Members app on your phone, go into notices section, and check out the Pie update schedule. That’ll tell you the month the update is supposed to come out in your country.

meyemmabasso
meyemmabasso

Thanks, by the way it tells the update comes in April

sgrkoirala
sgrkoirala

it’s rolled back from Russia Too.

meyemmabasso
meyemmabasso

For the FN ending models only in Russia. The article claims that in other parts of the world it didn’t have that big in callings and other things.

locarno
locarno

OMG. How they not find this bug before public release ?