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Last updated: May 4th, 2018 at 12:29 UTC+02:00
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For those unaware, the calling issues that have forced Samsung to release two software updates within a short span of time have been widely reported by owners of the S9 and S9+ across the globe. The Galaxy S9 or S9+ can mute the voice of the S9 user for up to 20 seconds at random during voice calls, and calls also suffer from distortion that makes it hard to understand what the other party is saying. These issues were severe enough for a lawsuit to be filed against Samsung in Israel for being unable to offer a fix and continuing to sell these devices in the market, and while that lawsuit may not be dropped because of the software update, it's good to see Samsung finally rolling out a solution.
The new update – build number G960FXXU1ARD4 and G965FXXU1ARD4 for the S9 and S9+ respectively – is rolling out in various countries at the moment, but it could be a while before it's rolled out to all Galaxy S9 and S9+ users, especially if they only just received the last update with the April security patch. Speaking of security patches, the latest update doesn't include security patch for May, which isn't surprising as Samsung's flagship phones don't usually receive the latest security updates so quickly and the company hasn't even officially announced the May 2018 patch yet.
To check if the update is available for your phone, open the Settings app, tap Software update, then tap Download updates manually. We also have the complete firmware available in our database, which you can use to update through a PC if you can't download the update through the phone. Once you've updated, do let us know if you are able to make calls without problems.
Abhijeet's writing career started with guides for custom firmware for Samsung devices (including the original Galaxy S), and he moved to SamMobile in mid-2013 and worked up the ranks to Editor-in-chief. In addition to phones and mobile devices, his interests include gaming on both PC and console, PC hardware, and spending countless hours on YouTube watching videos on tech, movies, games, politics, and internet dramas.