Phone

Samsung will make ‘significant changes’ to quality assurance processes after the Galaxy Note 7 fiasco

The entire Galaxy Note 7 fiasco has raised some serious questions about quality assurance processes over at Samsung. Many accepted the first recall since recalls are not an anomaly and happen in every business, but when Samsung said that the replacement devices were safe and they started catching fire as well, it really made the company look bad aside from all the financial damage that it caused.

Samsung does have to come together and ensure that this never happens again. Its brand value has already suffered a lot as a result of the Galaxy Note 7’s recall and subsequent discontinuation. It recognizes that fact and soon be taking some important steps. The company has said in a press release that it’s going to make “significant changes” in the quality assurance processes to make sure that it only puts out safe and reliable products so that customers’ confidence can be regained. Samsung did not go into the details of what further steps it will be taking to ensure safety and reliability.

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warlockba
warlockba

You know, this sounds like one of the speeches from when my country was still under Communist Regime; and I quote: “Before the Communist Party came to power, the country was a step away from the abyss. Since the Communist Party has the power, the country has made several steps forward!” This is just PR. As long as Samsung won’t really commit more to supporting their products, they can make phones glazed with gold for all I care. They had many things figured out (many features, high connectivity, replaceable consumables – like batteries, covers, etc.) – which made the phones… Read more »

mustaka
mustaka

Their devices have always been safe. Reliability is something entirely different. But they were reasonably reliable anyway. 100 defective products out of 3 million is more than reasonably safe. Also adding the fact that nobody still can say the reason for those 100 defects is also proof that there is nothing wrong with their QA process. Samsung is still trying to show off despite all the damage this caused to them.

jacky chan
jacky chan

100 defectives from the first batch (not including the second batch), yes they are 100 out of 3 million but, those numbers is still the biggest defectives numbers in smartphones history in the term of exploded/burnt (counted just on the note 7 itself), yet, many people say that nothing wrong with this numbers “still normal,” please gave example from another brand/smartphone that exceed this numbers/percentage (other brands/smartphones may exploded/burnt, but the numbers/percentage never reach this outrageous numbers) this is why samsung pulling it off, and shut down after the second recall, this is why the note 7 being banned all… Read more »

warlockba
warlockba

Not to forget, 100 devices failed straight away (within short period of use) – given enough time, how many would have failed …? But this we’ll see when they’ll find the problem, if they will ever admit it. I have the gut feeling, that it affects also the S7 series (at least the newer batches), with quite a bigger error margin (that’s why so few cases so far on those), so they’ll “fail” to find the root cause and blame it on “conspiracy” – that way they get easier out of it; but this is my personal opinion.

prisoner223
prisoner223

Still a million of them out there, and wouldn’t you know, they seemed to have just miraculously stopped going up in flames..

How long has it been since a Note 7 ignited? Weeks?

Bunch of overblown nothing. Bunch of scammers and con artists got the phone recalled. Whatever the problem was, it still can’t be replicated by Samsung.

I’m keeping my N7 for the time being. $100 just isn’t worth downgrading back to the S7 Edge. It was my phone prior to the N7, and I don’t want to go back.

rwangde
rwangde

Bad QA is usually the cause of such fiascos… But unless there’s a major disaster, companies do not take any action. My sincere recommendations to Samsung… 1. Now that you have struck the best design with the Note 7, stick to it for at least 1 more iteration. Maybe add some sexy colors… 2. Start releasing both the S and the Note lines at the same time. It doesn’t really make any sense to release a Note in Sept that has the exact same hardware specs like the S series that release 6 months earlier. If you still continue with… Read more »

jacky chan
jacky chan

to make a significant changes…
first, you have to know exactly what’s the caused of it…
yet, they are not sure what’s the cause of it…
(don’t know anything about.. yet)

i’m sure the production standard is good enough within samsung (before, now, and then),
yet, the note 7 has a flaw that everyone still don’t know the cause of it

so.. how significant change could be made over something they don’t know about?

billant
billant

Errrr… like plug it and leave it on the charger for a week to see if it overheats under various conditions?! Not that hard really. I would never go with an iCrap, but expect a safe and reliable device from Samsung.