SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission. Learn more.

Samsung knew that a replacement Galaxy Note 7 exploded and sent a man to the hospital but didn’t say anything


Last updated: October 9th, 2016 at 10:45 UTC+02:00

Samsung could soon have a big mess on its hands if it doesn’t take an official position on the incidents involving replacement Galaxy Note 7 units. There have been multiple reports in the past week about the supposedly safe Galaxy Note 7 devices exploding in exactly the same manner as the recalled devices. Samsung hasn’t confirmed yet if there’s a widespread battery cell issue with the new units as well but the company hasn’t ruled out the possibility of a safety issue in its most recent statement, it’s yet to say anything of substance regarding these reports other than it takes all reports “seriously.”

Samsung’s handling of the Galaxy Note 7 recall has already come under fire but this latest incident will make you question whether the company’s claims about customer safety being above all really have some weight to them. Michael Klering from Nicholasville, Kentucky woke up at around 4AM earlier this week to find his Galaxy Note 7 on fire and his bedroom filled with smoke. “I was scared to death for a minute,” Klering said. Later that day he started feeling sick and “vomiting black” so he had to go to the emergency room where he was diagnosed with acute bronchitis caused by smoke inhalation.

If that’s not troubling enough, consider the fact that Klering’s Galaxy Note 7 caught fire on Tuesday and Samsung knew about it. They reached out to him to take possession of the device but he declined. Samsung did pay to have the phone x-rayed. Klering had his replacement Galaxy Note 7 for little more than a week before it caught fire. He initially felt that Samsung was helping him until the company representative inadvertently sent him a text message that was meant for someone else. The text read:

Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it

Samsung hasn’t commented on this yet and Klering now says that he’s seeking legal help. This is the fourth such incident of a replacement Galaxy Note 7 catching fire this week alone. An airplane needed to be evacuated when the first handset exploded, Klering’s phone came next and it was never disclosed by Samsung, the third on Friday in the hands of a 13-year-old girl and just yesterday a fourth explosion was reported in Taiwan.

Clearly there’s a pattern developing here and Samsung has to offer an explanation to the public soon. Hollow statements reiterating its commitment to customer safety just won’t cut it anymore.

Source Phone Galaxy Note 7Galaxy Note 7 recall
Load 24 comments

You might also like

Samsung’s tomb of lost features is now looking sadder than ever

Samsung has removed a lot of features from its flagship products over the years.

  • By Mihai Matei
  • 2 years ago

Galaxy S10+ screen protector almost perfectly fits a Galaxy Note 7

Remember the Galaxy Note 7? The last of Samsung’s flagship smartphones with the traditional home button and big bezels met an unfortunate early demise, and the company moved on to the Galaxy S8 and introduced us to the Infinity display, which threw away most of that bezel and the home button for a higher screen-to-body […]

  • By Abhijeet Mishra
  • 4 years ago

Here’s some explosive news: Galaxy Note 7 just got certified with Oreo

Samsung hasn’t yet been able to release the Android 8.0 Oreo update for the one flagship it was able to fall back on when the Galaxy Note 7 met its untimely demise, but someone at the company sure had enough time to test Oreo on the discontinued Note 7 and send it to the Wi-Fi […]

  • By Abhijeet Mishra
  • 4 years ago

Fact or fiction? Galaxy Note 8 has ‘most generous battery capacity’ of any Note series device

Now, before you reach for those pitchforks, let me say that the words in the title aren’t mine or one of my colleagues’ at SamMobile. They come straight from Samsung, or at least from the company’s Samsung Members app, from a section on official performance tips for the Galaxy Note 8. And, frankly, if we […]

  • By Abhijeet Mishra
  • 5 years ago

Samsung Spain hands out 200 free Galaxy Note 8 units on a plane

Samsung’s reputation took a hit because of the Galaxy Note 7. The handset’s faulty battery made it a fire risk so it was quickly banned from airplanes. The airlines actually started making announcements that the Galaxy Note 7 was not allowed in the cabin. The company bounced back with the Galaxy Note 8. The great […]

  • By Adnan Farooqui
  • 5 years ago

Customers can now pre-order the Galaxy Note FE in Malaysia

It was reported a couple of weeks back that the Galaxy Note FE launch might take place in Malaysia. It’s going to be the first country outside South Korea to receive the refurbished version of the Galaxy Note 7. The confirmation about the Galaxy Note FE Malaysia launch came through last week. Customers who want […]

  • By Adnan Farooqui
  • 5 years ago