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Samsung starts handing out replacement Galaxy Note 7 inventory in the UK

Samsung has already started shipping replacement inventory of the Galaxy Note 7 in South Korea while some of its retail and carrier partners have also followed through in the United States even though the official date is September 21. Today, the company has officially started handing out safe Galaxy Note 7 units with batteries that are not a fire hazard to customers in the United Kingdom.

Vice president of mobile for Samsung in the UK and Ireland Conor Pierce apologized to customers “for not meeting the standard of product excellence that they have come to expect from Samsung,” and reiterated the company’s plea to take part in the replacement program. “Our absolute priority is the safety of our customers – that’s why we are asking all Galaxy Note 7 customers to act now and exchange today,” he added.

The company is confident that the issue has been “completely resolved” in the replacement inventory that’s now being handed out to customers, earlier today it detailed how you can identify a Galaxy Note 7 with a safe battery. Customers in the United Kingdom should get in touch with the carrier or retailer where they bought their unit from. Samsung has also dedicated a customer support team to the handling of replacements, the team can be reached by calling 0330 7261000 in the UK.

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slatyford
slatyford

I took my Note 7 to the retaier I purchaced it from (Carphone Warehouse) for replacement on the 19/9/16 as per email from Samsung and was told I could note have a replacement until 21/10/16.
No one at eithe Carphone Warehouse OR Samsung UK apper remotely interested in the 6 week delay

Darkstar43
Darkstar43

I received my replacement note 7 yesterday in the uk and although it does not have the green battery icon it does have the black square on the box to indicate that its safe. And the only replacement phone i got from samsung until mine came through was a galaxy young terrible phone. and no voucher as stated we would get…we also were told they would contact us to hand it back and when the new ones came in to pick it up they didnt we had to do it all ourselves..I would also like to add that many sites… Read more »

DazzerD
DazzerD

VASSBAK Yes, I have that black square and my replacement came directly from Samsung. From what I have learnt, Samsung UK received an early replacement stock of Blue Coral Note7s but this was before Samsung decided to implement the green battery icon. Samsung UK are trying to figure out what they will do now with people like me. It will either be another replacement or perhaps a software upgrade but there’s no indication yet when that might happen.

vassbak
vassbak

DAZZERD your retail box has a black spot in barcode stickers. If there is the black spot it the safe one if not someone cheat you and this is not Samsung my friend. I you afraid you are free to sale it and buy another brand.

AD4REAL
AD4REAL

This is not the case for the black onyx colour. Samsung UK said the replacement for this colour will start to ship from October 3. I have already been using my Note7 for 3 weeks and now have to wait another 2 weeks. Samsung said there is no loan phone and are not any gift voucher. So far Samsung haven’t been dealing with this exchange programme well in UK and they say this isn’t a recall but just a voluntary exchange programme which they urge us to use. It’s not that we don’t want the replacement, the only problem here… Read more »

DazzerD
DazzerD

I have received a replacement Blue Coral Note7 today in the UK but there is no green battery icon. I have done a software update that was available but still no green battery icon. Samsung UK say they have no knowledge at this time of Samsung’s global press release about how to identify a safe Note7 from the battery icon.. I’m afraid the following line in the article is incorrect – ‘The company is confident that the issue has been “completely resolved” in the replacement inventory that’s now being handed out to customers, earlier today it detailed how you can… Read more »