Samsung has clinched two customer satisfaction awards in the annual J.D. Power 2015 High-Definition Television Satisfaction Report in the United States, this study recognizes Samsung HDTVs as the highest ranking in customer satisfaction in models 50-inches and above as well as 50-inches or below for two years in a row. J.D. Power conducted a survey of more than 3750 customers who purchased an HDTV in the past year to achieve these rankings, with satisfaction being measured on a scale of 1000 based on a total of eight factors including ease of operation, warranty, price, reliability, overall satisfaction, performance style and appearance.
Samsung ranked the highest in the 50-inches and above category with a score of 871 as well as highest in the 50-inches and below category with a score of 856. In both categories Samsung was ranked highest for performance, style and appearance, reliability, features, warranty and overall satisfaction. Bill Lee, Vice President of the Television Product Marketing Division at Samsung Electronics America said “We strive to innovate and provide an unrivaled home viewing experience for consumers with spectacular picture quality, Samsung is honored to receive a top ranking in customer satisfaction for two years in a row and we look forward to delivering top quality and innovation in years to come.”
