Firmware

What’s your opinion about Samsung’s update policy last year?

Samsung fans always have a thing or two to say about Samsung’s update policy. Normally, they feel that the company doesn’t send them out as quickly as it should be. Others feel that there’s too much fragmentation, with certain markets getting the updates early while others were made to wait for much longer.

There was some improvement in the frequency last year, particularly in the case of security updates. We even saw Samsung rolling out new patches even before they had been detailed. The company also did a great job of getting the Android 10 update out the door.

It started the beta program and was able to release the Android 10 update for the Galaxy S10 in late November. Samsung later released the update for the Galaxy Note 10. It even managed to get Android 10 out for the Galaxy Note 9 on the very last day of 2019.

Those with US unlocked models still feel that Samsung should be doing a much better job of getting the updates out for their variant. We have also pointed out several times this year that Samsung didn’t do as good a job with updates for the Galaxy Fold as it should have.

What’s your opinion on Samsung’s update policy for 2019? Did you feel that there was some improvement or none at all? How should Samsung improve it in 2020? Comment below and lets get a discussion going.

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wrywn
wrywn

Samsung please get out from Indonesia.
Until know my galaxy note 10+ didnt get android 10.

butchieboy
butchieboy

Lets face it, its all about money. Why would they continue to update older devices when they crank out so many new devices each year that are basically the same. Stopping support for older devices means consumers will buy the newer devices. just like the new Android 10 update, it offers basically nothing new but its considered a major update. Most of the updates are placebo, we think its better because its new.

bestboyin009
bestboyin009

Samsung should give out 3 major updates for their flagship phones like for Example there will be no major updates for Galaxy Series 8 and Android 10 would be the last major update for Galaxy series 9, people feel bad for their phones knowing once a flagship and now is a waste, but atleast 3 major updates should be there for flagship phones. People are buying Galaxy Note 10+ for around a 1000$ not thinking it will be a waste after the next major update. After buying all the Samsung flagship devices starting with Galaxy Note 3, Galaxy S4, S5,S7… Read more »

exclusive_jeet
exclusive_jeet

Exactly. I bought almost every S series phone except S5 only. Software support of samsung is terrible. 7 Years old iPhone 5 still got iOS 13.3 update, originally launched with iOS6. Thats worth the money. Where Samsung stand in comparison?
iOS is well polished now. I am thinking to give on Samsung now. S10+ is my last relation with Samsung.

djcbs
djcbs

The account of people who actually care about updates is extremely limited. Average consumers don’t care and some actually find them pretty annoying. Only some of us tech nerds actually care about the updates. But here we are in an echo chamber.

emadbubshait
emadbubshait

It’s random updates without any clear plan for security path and some devices like note 10 plus 5G N976Q
,the question why they give the update for Germany first and some countries? And the others have to wait?

wrywn
wrywn

Hope samsung device not sold anymore in Indonesia.

Ian Grech
Ian Grech

I am moving too iPhone this year after purchasing each note ever relesed except for the note edge. This 2 year major OS update is a slap in the face and lack of respect to loyal customers. If the update policy does not change by next August, I’m done for good with Samsung. Hope they understand that they are charging as much as Apple now and need to step up their game in the update sector.

Markkrejic23
Markkrejic23

Suprisiing with how fast i got android 10 on note 10 and now is out for note9 too. Verry nice

ahmedabbas722
ahmedabbas722

too sad it didn’t support s8 and note 8 series

Dante19920305
Dante19920305

Porque no quiere actualizar a Android 10 el s8 debería de hacerlo para que termine hay

PookiePrancer
PookiePrancer

It was fine. Frankly, I’m still searching Android 10 for whatever it is I was missing with Android 9. So far…nothing. In the meantime, Pixel phones are experiencing yet ANOTHER bug today.

willyboy666
willyboy666

Highend phones (note, fold and S line)needs a minimum of 3 years full updates (security and Android)

GJM1991
GJM1991

I agree with the comments with 3 major Android Version’s. The S9 Note 9 should have been set up with project treble for longer updates. I bought a S10+ been Samsung customer since 90’s bunch of flips phones, TV’s, Appliances, S3, S5, S10+. If this S10 don’t get 3 years major it my last Samsung product for good! For the S9 N9 wait & see. If Sam don’t, for the large Price tag you paid & loss of retail value voice your opinion especially if other manufacturers are updateing longer. Google’s made it easier with project treble & Samsung should… Read more »

Thanu bro
Thanu bro

They should push 3 major updates to their flagships sadly android 10 is the last major update to note 9 it is very disappointing for my 1000$ 😦

Amirboli
Amirboli

It was amazing

keepitsimple1
keepitsimple1

SUPERIOR and BETTER than the pixel

PaulCSYD
PaulCSYD

We update our phones every 2 years, and pass the old phones to our kids, so we effectively get 4 years usage from each phone.

I agree with others regarding the 2 years support is totally inadequate when you are spending $1800 on a device.

If Apple and Microsoft can continue to roll out ongoing updates then why can’t Samsung?

I know that they call it planned obsolescence so that in order to get the latest version you need to upgrade after 2 years but the devices themselves aren’t obsolete. Imagine buying a new laptop every 2 years, you wouldn’t would you?

JSH1973
JSH1973

What policy LOL
It’s completely random

speszial
speszial

I spend crazy money on s10+ so we already received one “big” update which is a joke because nothing really new came with android 10 so now we gonna get another update and then byebye end of support for so expensive phone. If they don’t update my s10+ to at least android 13 I’m gonna switch to iPhone for good.

speszial
speszial

Someone who voted down have some issues if samsung update policy is ok for you

Emraan100
Emraan100

Don’t worry bro.. I got your back by up voting 😉

alhugafi1975
alhugafi1975

Samsung is taking an old style of update policy and it is not satisfactory to the customer

elkduwa
elkduwa

The 2 year update policy has to change, with prices of the flagships lately they need to give updates for longer time period. Otherwise the updates are getting better. Hopefully this will continue

djcbs
djcbs

I haven’t had reasons to complain about Samsung’s software support since the S7. They are getting faster though.

Unfortunately the same can’t be said about the teams in charge of GoodLock. Those, for example, still haven’t added support to OneUI 2.0.

Which is the reason I kept Android 10 installed on my S10e for less than 10 minutes. I have no use for a new version of Android if essential stuff like Task Changer and NavStar have yet to be updated.

antoniole
antoniole

I think that Samsung’s support improved over the last year. However, the two-year policy is just bad, at least to flagships. For instance, not updating S8 to One UI 2.0 is just terrible! When the price is the same as an iPhone, the support should be similar. If Samsung improves the software support, it can have it all, given that Samsung phones are already good, at least in my opinion, of course.

shezkhan123
shezkhan123

two years policy such a shame
and also their update staregies very very poor
it gets months to reached the updates to all the marlets

toni566
toni566

Ist doch bei allen Herstellern, die Android verwenden, so. Selbst das hochgepriesene HMD Global (“Nokia”) und GOOGLE selbst machen es nicht besser.

Und ja, im LETZTEN Jahr sehe ich bei Samsung sehr wohl Verbesserungen, was die “Geschwindigkeit” beim Ausrollen von Updates betrifft.

nikolozzz
nikolozzz

Still very bad support.

Steven9761
Steven9761

A slight improvement on previous years, but still puir pish!