SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission. Learn more.

Samsung Android 12 update breaks Gmail, VPN on devices with Microsoft Intune

Phone
By 

Last updated: January 26th, 2022 at 11:31 UTC+02:00

Enterprise customers using Microsoft Intune have been complaining about a loss in connectivity to email and VPN services, specifically on Samsung smartphones running Android 12. Microsoft Intune is a mobile device management (MDM) solution used by enterprises to provision multiple devices for an organization.

Microsoft hasn’t divulged the model numbers of the afflicted devices

The problem happens due to apps losing access to some certificates required for its operation, triggered by the One UI 4.0 update. The Gmail app throws up a “can’t find server” error and the AnyConnect VPN app shows an “unable o find certificate” error.

Microsoft has posted a few workarounds on its website, one for AnyConnect VPN and the other for Gmail. OnAnyConnect VPN, navigate to  Settings > Work Profile > Apps > AnyConnect VPN > Storage > Clear Data and manually request a new certificate. Similarly, Gmail users need to uninstall and reinstall the Company Portal app, which will request a certificate upon launch.

Microsoft is aware of the issue and is working with Samsung on a fix. The scope of the problem isn’t clear, so it is hard to tell if other apps are affected. It isn’t the only app affected by the One UI 4.0 update, as exhibited by the Google Keep bug we talked about earlier.

Join SamMobile’s Telegram group and subscribe to our YouTube channel to get instant news updates and in-depth reviews of Samsung devices. You can also subscribe to get updates from us on Google News and follow us on Twitter

Phone Android 12Microsoft IntuneOne UI 4.0
Load 0 comments

You might also like

One UI 4 tip: Make videos extra bright on your Samsung Galaxy device

Samsung Galaxy flagship phones and tablets generally offer better video quality than mid-range devices, not ju …

  • By Mihai M.
  • 3 days ago

[List] Which Galaxy devices have received Android 12 and One UI 4?

Samsung started beta testing Android 12 and One UI 4.0 almost four moths ago, before bringing the official sta …

  • By Abhijeet M.
  • 5 days ago

It’s the Galaxy A22’s turn to taste the Android 12 sweetne …

If you own a Galaxy A22, here’s some good news for you: Samsung has released the Android 12 update for y …

  • By Asif S.
  • 5 days ago

Galaxy A41 gets the Android 12 update and April 2022 security patch

Samsung has finally released the Android 12 update to the Galaxy A41. The new update brings a new UI design, i …

  • By Asif S.
  • 5 days ago

Galaxy Tab S6 is finally getting Android 12 update in the US

The Galaxy Tab S6 started getting the Android 12 update two months ago. However, that update wasn’t rele …

  • By Asif S.
  • 1 week ago

Galaxy M22 and Android 12 finally meet, One UI 4.1 update is live!

Countless Galaxy smartphone and tablet models run Android 12 as of this writing, and the number is only gettin …

  • By Mihai M.
  • 1 week ago