We got the best Samsung deals! Galaxy S24 Ultra, Watch 6, Z Fold 5 or, Z Flip 5.

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

Notifications
    News for you

    Samsung Android 12 update breaks Gmail, VPN on devices with Microsoft Intune

    Phone
    By 

    Last updated: January 26th, 2022 at 11:31 UTC+01:00

    Enterprise customers using Microsoft Intune have been complaining about a loss in connectivity to email and VPN services, specifically on Samsung smartphones running Android 12. Microsoft Intune is a mobile device management (MDM) solution used by enterprises to provision multiple devices for an organization.

    Microsoft hasn't divulged the model numbers of the afflicted devices

    The problem happens due to apps losing access to some certificates required for its operation, triggered by the One UI 4.0 update. The Gmail app throws up a “can't find server” error and the AnyConnect VPN app shows an “unable o find certificate” error.

    Microsoft has posted a few workarounds on its website, one for AnyConnect VPN and the other for Gmail. OnAnyConnect VPN, navigate to  Settings > Work Profile > Apps > AnyConnect VPN > Storage > Clear Data and manually request a new certificate. Similarly, Gmail users need to uninstall and reinstall the Company Portal app, which will request a certificate upon launch.

    Microsoft is aware of the issue and is working with Samsung on a fix. The scope of the problem isn't clear, so it is hard to tell if other apps are affected. It isn't the only app affected by the One UI 4.0 update, as exhibited by the Google Keep bug we talked about earlier.

    Join SamMobile’s Telegram group and subscribe to our YouTube channel to get instant news updates and in-depth reviews of Samsung devices. You can also subscribe to get updates from us on Google News and follow us on Twitter

    Phone Android 12Microsoft IntuneOne UI 4.0

    You might also like

    How to stop OTPs from littering your Galaxy phone’s inbox

    How to stop OTPs from littering your Galaxy phone’s inbox

    The internet has changed the way people go about their daily lives. People spend a lot of time online and on their phones and use the internet to accomplish things that, just a few years back, would have required them to physically step out of the house. From something as simple as ordering groceries and […]

    • By Abhijeet Mishra
    • 6 months ago
    As Samsung fans wait for Android 14, Android 11 continues to rule the market

    As Samsung fans wait for Android 14, Android 11 continues to rule the market

    Android 14 is the next major update coming to Google's mobile operating system, and some manufacturers have already released Android 14 in beta form for their customers. Samsung fans, including everyone here at SamMobile, are looking forward to Android 14 as well. By the end of 2023 Samsung will likely have released Android 14 worldwide […]

    • By Abhijeet Mishra
    • 10 months ago
    Samsung is largely to thank for Android 13’s faster adoption rate

    Samsung is largely to thank for Android 13’s faster adoption rate

    According to the latest Android distribution chart released by Google, over 12% of phones and tablets are running Android 13. Comparing this with its predecessor, Android 12, which showed up in the distribution chart nearly a year after its release, enjoys only a 13.3% adoption rate. All in all, the Android 13 adoption rate has […]

    • By Sagar Naresh
    • 12 months ago
    Galaxy A03 Core is finally getting a long-awaited OS upgrade

    Galaxy A03 Core is finally getting a long-awaited OS upgrade

    We haven't heard much about Android 12 lately because, for the most part, Samsung closed that chapter and is now focusing on distributing One UI 5.1 to more Galaxy phones and tablets. But today, the almost endless string of One UI 5.1 news got interrupted by Android 12 because the latter version is now rolling […]

    • By Mihai Matei
    • 12 months ago
    Android 12 is still coming to more Galaxy A02s variants in the USA

    Android 12 is still coming to more Galaxy A02s variants in the USA

    Samsung made Android 12 available for the Galaxy A02s in the USA a couple of months ago, but the phone didn't receive the update across every US carrier network simultaneously. Tracfone is an example of a latecomer, as the update finally rolled out earlier this week. More specifically, Android 12 is now available for Tracfone's […]

    • By Mihai Matei
    • 1 year ago
    Only 5.2% of devices running Android 13 five months after launch

    Only 5.2% of devices running Android 13 five months after launch

    The first update to the Android distribution chart in 2023 gives us a peek at how quickly OEMs have delivered Android 13 to their devices. According to the official statistics from Google, the latest OS, Android 13, is running on only 5.2% of devices after five months of its launch. Android 12 and 12L, on […]

    • By Sagar Naresh
    • 1 year ago