According to multiple user reports, the synchronization process on the Fitbit Charge 5 and Fitbit Luxe stops abruptly on Samsung Galaxy devices, especially the Galaxy Z Flip and Galaxy Z Fold phones running One UI 5.0. Other devices can successfully complete the operation, but the Galaxy Z Flip and Z Fold series phones are having issues after they were upgraded with the One UI 5.0 update.
Fortunately, after multiple users raised this issue, Fitbit officially acknowledged the problem. A Fitbit moderator said that they are working on a fix that will be released sometime in early 2023. The moderator said, “Our team has identified the root cause of the bug, and we are working on a fix, which we anticipate releasing via an app update in early 2023.”
The Fitbit moderator suggested a solution that, in the meantime, users can make use of a different mobile phone, which supports the Fitbit app, and try syncing the Fitbit Charge 5 or the Fitbit Luxe watches. While those who are still experiencing the issue will have to wait for the app update in 2023, for some users, the Galaxy Z Flip 3 update version F711BXXU3DVL9/F711BOXM3DVL9/F711BXXU3DVL9 released on December 23 has seemingly fixed the issue.
General solutions such as resetting the device, clearing the app cache, reinstalling the application, etc., haven't helped users resolve the problem.
