[Poll Results!] Is the Galaxy Note 8 battery charging issue also present on low-end devices?

Home / News / [Poll Results!] Is the Galaxy Note 8 battery charging issue also present on low-end devices?

Reports about some Galaxy Note 8 units dying after the battery was fully drained surfaced last week. The handset just wouldn’t turn on no matter how long it was left plugged in, and wireless charging didn’t help. Samsung has since acknowledged the issue that some Galaxy S8+ owners have experienced as well, but the company hasn’t explained what’s causing this.

The reports largely came from users with US carrier variants of the Galaxy Note 8, suggesting the issue is limited to the Snapdragon-powered variant. Samsung has offered those customers replacement units under warranty.

Is there more to this than meets the eye?

There haven’t been any reports about Samsung’s low-end or mid-range devices facing this issue. One of our low-end devices has exhibited similar behavior in the recent past, though. It’s a Galaxy A3 (2017). The device wouldn’t turn on after the battery was completely drained one day.

This happened before the holiday season and before reports about the Galaxy Note 8 dying after a full discharge came in. Samsung normally treats charging errors as the customers’ responsibility so in most cases they’re told to pay for the repair service.

We were initially told that it was a USB-C failure. The unit hasn’t come back as yet, so there are no details as yet about the work that was done to fix the problem. Samsung doesn’t usually fix these issues under warranty, but we were able to get it done for free by quoting recent reports about the Note 8. Others might not have been so lucky, though, especially if they ran into such a problem a few months earlier.

Have you experienced a similar issue with a low-end or mid-range Samsung device? There haven’t been any reports as yet, but that’s not surprising. Samsung sells more premium (and budget) handsets compared to mid-range ones, which is probably why the issue has first been reported by some Galaxy Note 8 and Galaxy S8+ users. Flagship phones also have a lot more going on under the hood, making such problems more likely.

Let us know if you’ve experienced something like this by voting in the poll. Also let us know what device it was and whether you got the issue fixed under warranty in the comments section.

Poll Results: Most of the readers who participated in this poll said that they have not experienced something like this on their device. Only a fraction have experienced it on a Galaxy S/Galaxy Note flagship. Some have also experienced this on Galaxy A and Galaxy J series handsets.

Has a device you owned stopped working after a complete battery discharge?
  • No 82%, 160 votes
    160 votes 82%
    160 votes - 82% of all votes
  • Yes, it was a Galaxy S/Galaxy Note flagship 9%, 17 votes
    17 votes 9%
    17 votes - 9% of all votes
  • Yes, it was a Galaxy A series phone 4%, 7 votes
    7 votes 4%
    7 votes - 4% of all votes
  • Yes, it's a Galaxy J series phone 3%, 6 votes
    6 votes 3%
    6 votes - 3% of all votes
  • Yes, but on a different Samsung handset 2%, 4 votes
    4 votes 2%
    4 votes - 2% of all votes
Total Votes: 194
2 January 2018 - 15 January 2018
Voting is closed

Phones 10
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10 Comments

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leomaxi
17 days 23 hours ago
leomaxi

no issue its great device galaxy note 8 sm-n950f italy

18 days 4 hours ago
Nasir Mehdi

no issue its great device galaxy note 8 sm-n950f.i love it.

Androidfan4891
18 days 9 hours ago
Androidfan4891

Happen to me on an AT&T s2

Thade780
18 days 22 hours ago
Thade780

I have a Note 8 (Exynos version) and I tried fully discharging the battery on mine several times (I love to live dangerously, possibly also am a moron, who knows). No issue whatsoever.

Shenoysiddhant
18 days 23 hours ago
Shenoysiddhant

My note 4 switches off anytime between 4-10 % of charge left
Last week it shut off at 8% and didn’t turn on until I plugged it in and today it shut off at 4%

Cicerone
17 days 17 hours ago
Cicerone

Did you replace for once your original battery? Because a lithium ion battery have around 500 charging cycles from where the battery start deteriorating by not keeping current in. See iphone situation when on around 40% battery the phone shuts down. And Apple throttle the cpu without informing users. But finally they get caught.

Thade780
18 days 22 hours ago
Thade780

Wouldn’t be surprised if you have an exhausted battery. Have you tried changing it?

Shenoysiddhant
18 days 6 hours ago
Shenoysiddhant

Showed it to the service center of Samsung’s near my place they always just have one thing to say no matter what the problem is that is the mother board is at fault and when the phone was in warranty it was already changed once so it’s kinda useless spending 7000 inr on it each time they say so

19 days 1 hour ago
Martin Eugeniev

My S6 had similar problem but when i left it to charge for a few hours it started to charge normal again

gassenn
19 days 1 hour ago
gassenn

SM-T113BU and SM-T116BU have the same problem, there others, almost all tablets

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