Phone

Galaxy S20 sales disappoint for reasons not in Samsung’s control

Samsung started selling the Galaxy S20 lineup in its home country of South Korea yesterday and the initial numbers reported in local media are disappointing. However, it’s not because the handset hasn’t been well received. The huge drop in sales compared to the Galaxy S10 is due to reasons that are not in Samsung’s control.

Local media reports from Korea suggest that the Galaxy S20 sales are 50 percent lower on their first day compared to the Galaxy S10 from a year ago. That’s despite the fact that the new lineup brings one of the most comprehensive camera upgrades to the lineup.

Fewer people are visiting retail stores due to infection fears

South Korea is dealing with the coronavirus outbreak on a large scale. This has seriously dampened consumer sentiment. The country actually has the highest number of confirmed cases outside China. 256 new cases were reported just this morning, pushing the total number of infected people to over 2,000. The Samsung Group recently announced that it would donate $24.6 million to help the government’s efforts to contain the outbreak.

According to the report, fewer people are visiting retail stores due to coronavirus infection fears. This has led to a decline in first-day sales for the Galaxy S20 lineup. Samsung has itself canceled many secondary events for the Galaxy S20 as a precaution so it hasn’t really been able to push as hard on marketing and promotion as it normally does.

It has sold an estimated 70,800 units combined of the Galaxy S20 lineup compared to the 140,000 Galaxy S10 units that were sold on the first day of the launch last year. The Galaxy Note 10 lineup did even better with 220,000 units sold on the first day. We would have likely seen a similar response for the Galaxy S20 had South Korea not been battling with the outbreak.

The Galaxy S20 sales could pick up down the line once the outbreak has been controlled. More customers would also look to purchase the handset online if they don’t want to risk going to a crowded store. Like many other companies, Samsung is just having to deal with the huge economic fallout caused by the virus.

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ShaMana
ShaMana

Companies may continue to lie to themselves, but poor sales have nothing to do with the COVID virus. You can release the same product for 5 years with larger numbers and higher price and expect people to buy it. I’m not changing the S7 Plus that I’ve got brand new years back. When it finally dies, I’m not sure what will get then, but its sure as s**t not giving a 1000 or more for a phone.

asadulhuq
asadulhuq

Samsung’s latest best model is S8. I don’t want to upgrade till S20 at least. Why should I upgrade? No heart rate sensor, no headphone jack. I don’t care about a number of cameras, since picture quality is not upgraded that much. Yes, only thing they upgraded is the price.

zlatan09
zlatan09

Who is crazy enough to pay 1400€ for Android phone on the release? 4,5 months later you can buy for almost half a price.

cool21dude
cool21dude

I am A long time Samsung user from Galaxy S1 got disappointed first with S6 now the released the S20 it is the worst variant given. some people always use smaller handsets. what would happen if they released the Galaxy S20 256gb/512gb 5g. how can 128GB be enough.
they are becoming like Apple now very greedy and arrogant to their loyal followers. finally now i can say its time to switch.

TheSparda
TheSparda

Exactly, some countries only get the 128 GB option with lesser RAM for ALL models with samsung still charging a premium price, and people have been complaining on samsung’s twitter, facebook and social media sites. Samsung don’t even seem to know how they screwed up given their replies. I feel that the phone is good, but the distribution of it in certain countries is a disaster.

RoadRunner99
RoadRunner99

Haha right.

See, why would I pay £1000 to “upgrade” and lose the headphone jack and the HR sensor? I don’t care about the 57-camera array…

Samsung has actually been been infected by the Apple-virus for a while, causing them to offer less for more. It’s not going to end up well.

Erupt
Erupt

Well, no wonder, when you upgrade mainly the price. I saw full res samples from the S20 Ultra camera. Absolute joke. Most of the pics look like paintings when seen at 100%. I do not understand how people can say they are good. My old Note 4 has better quality. Way better. Like the over-hyped camera of iPhone 11 Pro Max. Both are horrendous.

VIRGIN KLM
VIRGIN KLM

Yeah right. Delusion. Layers upon layers of delusion. They can’t just admit that their business practices are starting to backfire that badly that they can’t hide it anymore as I , and many others said that it will eventually backfire. Raising the prices every year and insisting on not offering 3+ years of major software upgrades even on their flagships even though it’s obvious that 2 years JUST. WON’T. CUT. IT. ANYMORE. will and did backfire. They have degraded so much the value of their above-midrange and flagships devices that now it’s a no brainer to skip them. They created… Read more »

deardevil
deardevil

So the overpriced device is not Samsungs fault?? They make the ultra with 128gb base model and ask for 1349€ that is insane. The note 10 have 256gb,i know I can put a card but that’s not the point here. They ask for a high price but don’t offer a real upgrade over a note 10+, beggining to get really fed up with with Samsung, announce the galaxy watch active 2 with ecg but after all this months don’t have that function active.. But was one of the selling points of the watch for example

powergeek
powergeek

Well, the S20 Ultra with 512Gb is not available in a lot of countries. Last year they had a 1tb version for the S10+ now we only have 128Gb. I wil lwait for the Note 20.

siaho
siaho

The only thing they upgraded noticeably over s10/note 10 lineup is the price.

SAMgalaxyXXX
SAMgalaxyXXX

The main selling points of all 3 phones are the cameras and 120Hz refresh rate. The cameras don’t really seem to be killing the competition as the hype suggested. The 120Hz is a good feature but the average consumer (the mayority) doesn’t really care about that.
With or without coronavirus The S20 Ultra which is the best of the bunch is ridiculously overpriced. As for the S20 and S20+, which are also overpriced, for my money I’d rather buy the S10plus or S10 5G with more features like headphone Jack, heart rate monitor and much cheaper.

siaho
siaho

They didn’t even announce extended support or something. It’s absurd that they surpassed even apple in price, but offers just 2 years of full support (+I can vouch from personal experience how my exynos note 9 was really abandoned first year, clearly unskilled team doing it’s firmware/os, bugfest, delayed with months features that are out for s9, etc.) vs 5 for apple. I have second hand iphone 6s (good health battery, changed) – that phone FLIES on ios13 with all the latest features the newer phones have + security (released in 2015). Not to mention that this summer apple released… Read more »

rmbln01
rmbln01

Served them right for copying apple’s camera design.
100x zoom, I see no reason why I would want to have a zoom that much.
And the 120hz refesh rate.. majority of the users wouldn’t even know what it is same with most of the smartphone owners doesn’t care about software update.

Samsung needs to rethink their strategy.
Flooding the market with so many variant isn’t the right way.

Evertvn
Evertvn

They didnt copy apple cameras design? You mean they are both squares? Well tjeycwere forced to build in a square because of the new 5 times optical zoom

PookiePrancer
PookiePrancer

The camera copying comment is pretty retarded.

PookiePrancer
PookiePrancer

There’s just not enough VALUE in any of the models. The camera is failing to impress (though it is good, it’s not necessarily better), and that’s it’s biggest marketing schtick. What’s worse is that we’re going to see the Note series break $1500, and Fold break $2000 this year. Depending on what the Fold 2 offers, I may still splurge, but I’m not that excited about it.

Bobbingalong
Bobbingalong

Like I said this year flagship has been lacklustre for me. Keeping my s10 for another year. Doesn’t help that the galaxy s phones since the s8 has been fantastic and don’t need the upgrade

Bobbingalong
Bobbingalong

That said I do like the small s20 as the size is nice and fits the hand better than my s10

siaho
siaho

Totally, even s7 edge is okish in looks and got all the features one would need… but ofc planned obsolesce. Apple cares about their devices as they make tons of money via subscriptions and the app store (so basically those using their older models for long period of time is still giving them money), samsung basically doesn’t – they want you to buy the new phone no matter what. 2 years support vs 5 years of full support with day one beta versions and release date (and security patches for old iphones as old as 2011 – for reference this… Read more »

Thanu bro
Thanu bro

🍎 11 series dominating the smartphone markets because it feals very premium and support for 5 years

PookiePrancer
PookiePrancer

The only region it’s dominating is North America; its home turf.

Bobbingalong
Bobbingalong

If you as and an iph11 with sub 1080p screen and feel like a chunky brick. Then go for it.

siaho
siaho

The screen is actually not that bad overall in real life to be honest, tho ofc I am totally for 1080p.

djcbs
djcbs

Poor sales have nothing to do with coronavirus. Stop making excuses.
If people wanted the S20 line, they could’ve ordered them online.
The reason is simple: the S20 line is a bad line of phones. They’re overpriced, underspec’d and offer NOTHING that the competition doesn’t offer already either in a cheaper package or with improved features.

chetroni
chetroni

“bad line of phone”
” offer NOTHING that the competition doesn’t offer already either in a cheaper package or with improved features”
Where are you working? at huawei? mi? oppo?

Shenoysiddhant
Shenoysiddhant

It is the truth samsung is going the apple way now and they are bound to face a drop in sales coz with economies of scales the prices should reduce but here it just increases with the company bringing 10 variants of the same phone just to loot customers

justinut0909
justinut0909

They cut down too many things on S20 and S20+, and the price tag on S20 Ultra is even higher than Apple flagship. They charge $1400 for a phone and provide only 2 major updates. They get what they deserve

siaho
siaho

Basically this.

Pedro Azevedo
Pedro Azevedo

That and the fact that they’re going through an Apple approach (once again), with only the bigger phones having all the bells and whistles. Beyond that they are all tablet size already, which for many is a no go…
S9 was the last good phone from this house (galaxy family)… time to move on!

siaho
siaho

Note 9, but the snapdragon variant as exynos 9810 is really bad next to sd845. I know, I have one. Complete package, all the features needed, spen… and you know what: 1000$ price tag when released. You can imagine how much this year equivalent to the note 9 – the note 20+ ultra giga spacetime edition will cost. While basically removes a lot of features that the note 9 have… the same note 9 that received it’s 2nd major update (and to mention that android 9 WAS released by quite some time when note 9 sales started with android 8… Read more »

Pr1m3MOD
Pr1m3MOD

Yeah, that, and the fact that buying a new 1000$ phone each year or that the phones are even pricier each year doesn’t really help either.