Firmware

Critical Galaxy S10 Android 10 beta update out, fixes device lock issue

Samsung has released an Android 10 hotfix beta update for the Galaxy S10 series for the critical issue that is causing devices to stop accepting the PIN, password, or pattern and locking users out. We reported this issue just a few hours ago, and Samsung is now pushing out an update to fix it. We can confirm the update is available in Germany and India, and it should also be rolling out in other markets where the One UI 2.0 beta program was launched given how important it is. The update has build number G97*FXXU3ZSL and is a roughly 135 MB download.

Unfortunately, the update won’t do anything for those whose Galaxy S10e, S10, or S10+ has already run into the issue, as updates cannot be installed without unlocking the device. You will first have to flash back to Android Pie with Samsung Smart Switch, setup your device, this time without adding any sort of password, PIN, pattern, or biometrics, and then check for updates and install the Android 10 beta again. The beta update might not be available right away if you’re on Pie and already enrolled into the beta program, so you might have to wait a while before you can install Android 10 again.

This particular Android 10 beta bug has made one thing clear: Beta software can mess things up at any time, and if you use your Galaxy S10 (or Note 10) for work or have data on it that you can’t risk losing, you should wait for the stable Android 10 and One UI 2.0 update. However, we do hope Samsung will be more careful going forward. Such an issue has also cropped up before for devices that were running Android Pie, and while beta software comes with no guarantees, asking people to factory reset their device to get it working again even when they’re not using beta software is unacceptable.

Have you received the hotfix Android 10 beta update on your Galaxy S10?

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Freebandz321
Freebandz321

Is this an Exynos/Snapdragon issue? Or both because all tech sites this one included suck at the specifics. I see if I want to have a future in tech writing all I have to do is change a few words and repost like 99% of the beat writers do.

toni566
toni566

In Deutschland ist es verfügbar. Hab es auch schon heruntergeladen. Zum Glück hatte ich von Anbeginn an mit Ersteinrichtung meines S10 Plus die entsprechenden “Sicherheits-Features” (PIN, Muster usw.) deaktiviert und “öffne” mein Display nur durch “Streichen”. Deshalb hat mich der Bug wahrscheinlich nicht “getroffen”. Es ist für die Betroffenen jedoch sicherlich frustrierend (auch wenn es eine Beta ist), dass neben den dadurch resultierenden Unannehmlichkeiten der einzige “Lösungsweg” (wenn es sie getroffen hat) der Weg zurück über Android Pie und anschließendes Wiederaufspielen der Beta (evtl. mit Verzögerung) ist. Ich hoffe sehr, dass es der erste und letzte gravierende Bug der Beta… Read more »

yashsonkiya
yashsonkiya

got it in India

ssking
ssking

Does the note 10 have the same bug?

bayfisher
bayfisher

ONLY applies to s10

arturro
arturro

the article should write that this does not apply to people who have a blocked phone. There is no update there … so the problem is not fully resolved. It only protects people who have avoided it.

thegalaxyoftechnology
thegalaxyoftechnology

How does one download this when the phone is locked!. Its absolutely frustrating. I have been locked out now for over a couple of hours. Find my device shows my phone as offline even when I can see full signal on the phone! I missed my court appointment today because of this!!!

Absolutely frustrating

siaho
siaho

You and by your own decision signed up for a beta operating system (that is also in the early stages of the beta), blaming samsung is kinda not right in this case.

thegalaxyoftechnology
thegalaxyoftechnology

I am not blaming. Sorry if it felt like that. Its just a bit frustrating. I tried find my device, it didnt work. Tried smart switch, that too didnt work. Checked with the service centre and they have no idea. I am just wondering what should I be doing with this phone now…it has literally turned into a glass and ceramic brick!! 😀

london2tim
london2tim

they are working in pushing this update in the background and force the install but you have to be patient !
for now make sure you dont run out of battery and your phone is connected to internet
the find my phone issue is connected to this as i couldnt see it either but i can now since i installed the fix
but i totally understand your frustration – small glitches are ok to live with – but something like this – is not a small issue

thegalaxyoftechnology
thegalaxyoftechnology

Agreed to your point. Need to be patient (hopefully just for 1 day!). Like you said, small glitches
(eg: Noticed that long pressing the torch toggle on notification does not take you to the option to increase/decrease the light intensity, that was possible before the update)

Now that it is esablished that this lock issue is not small, can we make some more noise and get them to listen asap! Like a “PinGate” or “LockGate” or something like that!!! 😀

bayfisher
bayfisher

agreed.

arturro
arturro

Why can’t you release the update to do it manually via, for example, ODIN
The phone can be switched to recovery or download mode so that would solve the case.
I am also blocked and it is really frustrating

sanam0977
sanam0977

I think you can update it via Adb .You can find update in Xda

Scubadog2008
Scubadog2008

Allegedly, if you had previously setup the Find My Phone option, you can unlock it remotely via the web.