Firmware

Latest Galaxy S10 update for the US is preventing access to the phone

Some Galaxy S10 users in the United States are reporting an issue they’ve encountered after updating their devices to the most recent software. The bug causes users to be locked out of their smartphones without being able to get past the password entry screen, according to people who have described the problem via Reddit and Samsung’s own support channels. The bug persists regardless of whether the users entered their passwords correctly, or even if they didn’t have a password in the first place.

Factory reset is the only proper fix as of now

So far, it seems that the only working solution to bypass the Galaxy S10 lock screen issue is to perform a factory reset. Meanwhile, another user on the Samsung Community page – who claims to be a Verizon representative – says that the only way to get past the bug is to introduce the password incorrectly enough times so that it would trigger a factory reset. This method has yet to be confirmed by people affected. Another user claims to have managed to get the phone working properly again by rebooting it in Safe Mode, which can be done by following the steps mentioned here.

It’s important to note that, so far, the issue seems to be specific to the US. Not only that, but the problem appears to largely affect Verizon customers – although AT&T was also mentioned. This could indicate that the June 2019 security patch launched by Verizon and AT&T last week may be causing the issue, particularly since Sprint hasn’t launched the patch yet, and T-Mobile didn’t include any additional features in its release, such as the dedicated Night mode.

The Galaxy S10 is seemingly the most affected by the problem. Nevertheless, a couple of Galaxy S10+ owners and one Galaxy S10e user have also described similar issues with their phones after the latest update.

We would recommend Galaxy S10 users in the US who haven’t yet updated to the latest software release to wait a bit longer and see how the story develops further. Or, at the very least, make sure you’ve backed up your data before proceeding with the installation process. Let us know if you’ve encountered this issue stateside, or anywhere else for that matter.

  • Model: SM-G970U
  • Dimensions: 69.9 x 142.2 x 7.9mm
  • Display: 5.8” (146.5mm) Super AMOLED
  • CPU: Qualcomm Snapdragon 855
  • Camera: 12 MP, CMOS F1.5/F2.4 (77°) & 16MP, CMOS F2.2 (123°)Ultra Wide
  • Model: SM-G973U
  • Dimensions: 70.4 x 149.9 x 7.8mm
  • Display: 6.1"(157.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5 77° & 16MP F2.2 123° Ultra-wide
  • Model: SM-G975U
  • Dimensions: 74.1 x 157.6 x 7.8mm
  • Display: 6.4"(162.5mm) Super AMOLED
  • CPU: Qualcomm Snapdragon 855
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5/F2.4 77° & 16MP F2.2 123° Ultra-wide

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Gunter2
Gunter2

Who makes phone calls these days anyway?🤣🤣

bayfisher
bayfisher

Seems the article is of the S10, and most discussing other devices in comments.
And btw, damn glad Sprint is 2 months and more late with the update that’s mentioned in that article.😍😍🤣

DENNIS7215
DENNIS7215

Unrelated to the post. July patch S8+ for MENA region brought new charging animation together with QR code scanning for the camera

o0MHJ0o
o0MHJ0o

It’s the solution to every Samsung bug that’s encountered “factory reset your phone”. That’s NOT a solution! It takes hours to recover everything! And even then the hug might still persist. Touch wood, my S9+ has been the first Samsung phone I’ve had that’s not had a ‘factory resetting’ bug on it.
Previously on my S8+ and S6+ I’ve had to because the camera failed to work properly. Or had major battery problems. FR is not a suitable solution

Abhijeet M.
Abhijeet M.

Yeah, it’s a poor fix, but it’s that vs not being able to access the phone at all at this point, because clearly the carriers won’t fix this as soon as they should.

DENNIS7215
DENNIS7215

Did you ever fix your camera issues on your S8+?
My camera started crashing on me while on video calls. A FR and my selfie camera never recovered. To date I can only use the main camera.
I’m looking forward to the Note for an upgrade

o0MHJ0o
o0MHJ0o

Yeah, an eventual security patch fixed it. Unfortunately the factory Reset didn’t on my S8+. It did on my S6+ but that later had the battery problems.. 😒

Bobbingalong
Bobbingalong

Very annoying that a factory reset is a solution they always advise.

Is there a way to do factory reset with loosing the data. As now all my photos are on my phone and even though backed up to photos it’s still not the full resolution

I never got that with my iPhone 6 back in the days

o0MHJ0o
o0MHJ0o

If you have a Samsung device, Microsoft have a promotion to give you 100GB of one drive storage – you can back up your pics onto that in full resolution. I currently have Dropbox with full resolution backup that I’m paying for, so I know my photos and vids are safe at least.
Unfortunately I don’t think their is a Factory Reset alternative that saves data. Booting up in Safe mode might help fix it.

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