Questions & answers
- Firmware Download doesn't workPlease try the following steps:
- Go to the forums and log out, then hit the Alt + F5 key combination.
- Go to the LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login.
- Go to the forums and make sure that you are logged in there as well.
- Try to download again.
- Need help with your device?Please use our forums. Our moderators are happy to help you out.
- Is there a file download limitation?Yes, as stated in the Acceptable Use Policy in our Terms & Conditions:What limitations we haveOur services are built for consumers and consumer use, not for businesses and business useFree users are allowed to download up to 3 different firmware files a dayPremium users are allowed to download up to 10 different firmware files a dayIf you are a business user (eg. retailer, store, unlocker) and need a higher download limit than the above plans allow, please contact us via Premium Support and request more information about our options for a Premium Unlimited offering.While these limits might not be (hard) enforced at all times, we reserve the right to permanently or temporarily terminate or suspend a user’s account or access to the services without notice or liability if SamMobile (in its sole discretion) determines that a user has violated this Acceptable Use Policy.
- Change your username or password?If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.
- Reset your username or password?If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.
- Forgot your username or password?If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.
- Data takeout (exports)For data takeout (exports), use our self-service export page. In case of errors, contact: [email protected]
- When will Android X be available for my device Y?
We can not answer these questions, and definitely not via email. We are not Samsung, and we are also not affiliated with Samsung. If we have any knowledge about this that we can actually share, it will be on our website. - Unsubscribe Account (deletions)For data removal (deletions), use our self-service removal page. In case of errors, contact us.
- Delete Account (deletions)For data removal (deletions), use our self-service removal page. In case of errors, contact us.
- Remove Account (deletions)For data removal (deletions), use our self-service removal page. In case of errors, contact us.
- Data removal (deletions)For data removal (deletions), use our self-service removal page. In case of errors, contact us.
- Login issuesPlease try the following steps:
1. Go to the forums and log out, then hit the Alt + F5 key combination.
2. Go to the LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login.
3. Go to the forums and make sure that you are logged in there as well.
4. Try to download again. - Error: S1S?Please try the following steps:1. Go to the forums and log out, then hit the Alt + F5 key combination.2. Go to the LOGIN PAGE and login there with "remember me" enabled (default). Make sure to use your username to login.3. Go to the forums and make sure that you are logged in there as well.4. Try to download again.
- Activation & email confirmationThank you for joining SamMobile! Right after your registration, an email has been dispatched to your email address with details on how to activate your account.
You will receive an email in your inbox. You MUST follow the link in that email before you can use your SamMobile account. Until you do that, your account is severely limited and can not post or download anything from us.
Please confirm your account by clicking the link in the confirmation email that has been sent to your account email address.
In case you did not receive this email, and it is not in your spam folder either (please double-check), you can request a new confirmation email at: https://www.sammobile.com/forum/register.php?do=requestemail