Questions & answers
- SamMobile membership care
We care about your money at SamMobile.
That’s why we have introduced different kinds of memberships.
You can be a free member, a premium member, and even a business member.
Every membership provides its own set of benefits, and all of our benefits are great!
Want more information about the benefits? Click HERE!Free membership. This costs absolutely nothing.
Please note, SamMobile does not offer refunds of any payment. Click HERE for more details about our refund policy.
- Reasons why SamMobile does not offer any refunds.
- SamMobile does not offer refunds because we believe our experience is worth the money.
Every premium member of SamMobile gets almost the same benefits as any other premium member.
– Ad-Free experience
– Fast Downloads. (The user accepts download speeds as they are allowed to test it beforehand (**)
– Weekly giveaways (Check-out our giveaway page)
– Monthly giveaways (Check-out our giveaway page)
– Support services
– SamMobile Case*
*Only for silver and gold members.
We are happy to help you out in case you have a problem with your account. Click HERE for support.
In case you want to stop the monthly recurring payment, click HERE for help.**
- SamMobile does not offer refunds because we believe our experience is worth the money.
- Firmware Download doesn't work
Please try the following steps:
- Go to the forums and log out, then hit the Alt + F5 key combination.
- Go to the LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.
- Go to the forums and make sure that you are logged in there as well.
- Try to download again.
If the above steps don’t work. Please try incognito mode or a different browser.
- Need help with your device?
Please use our forums. Our moderators are happy to help you out.
- Is there a file download limitation?
Yes, as stated in the Acceptable Use Policy in our Terms & Conditions:
What limitations we have
Our services are built for consumers and consumer use, not for businesses and business use
Free users are allowed to download up to 3 different firmware files a day
Premium users are allowed to download up to 10 different firmware files a day
If you are a business user (eg. retailer, store, unlocker) and need a higher download limit than the above plans allow, please contact us via Premium Support and request more information about our options for a Premium Unlimited offering.
While these limits might not be (hard) enforced at all times, we reserve the right to permanently or temporarily terminate or suspend a user’s account or access to the services without notice or liability if SamMobile (in its sole discretion) determines that a user has violated this Acceptable Use Policy.
- Change your username or password?
If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.
- Reset your username or password?
If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.
- Forgot your username or password?
If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.
- Data takeout (exports)
0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/data-takeout/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Export Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your export request. The site administrator has been notified. You will receive a link to download your export via email when they fulfill your request.
8. We will process your request as soon as we can. You will get an email from [email protected] with subject: “[SamMobile] Personal Data Export” which contains a download link to a zip file containing all your personal data that we have stored for your account.In case of errors, contact: [email protected]
- When will Android X be available for my device Y?
We can not answer these questions, and definitely not via email. We are not Samsung, and we are also not affiliated with Samsung. If we have any knowledge about this that we can actually share, it will be on our website. - Unsubscribe Account (deletions)
0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.In case of errors, contact us.
- Delete Account (deletions)
0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.In case of errors, contact us.
- Remove Account (deletions)
0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.In case of errors, contact us.
- Data removal (deletions)
0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.In case of errors, contact us.
- Login issues
Please try the following steps:
1. Go to the forums and log out, then hit the Alt + F5 key combination.
2. Go to the LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.
3. Go to the forums and make sure that you are logged in there as well.
4. Try to download again.
- Error: S1S?
Please try the following steps:
1. Go to the forums and log out, then hit the Alt + F5 key combination.
2. Go to the LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.
3. Go to the forums and make sure that you are logged in there as well.
4. Try to download again.
- Activation & email confirmation
Thank you for joining SamMobile! Right after your registration, an email has been dispatched to your email address with details on how to activate your account.
You will receive an email in your inbox. You MUST follow the link in that email before you can use your SamMobile account. Until you do that, your account is severely limited and can not post or download anything from us.
Please confirm your account by clicking the link in the confirmation email that has been sent to your account email address.
In case you did not receive this email, and it is not in your spam folder either (please double-check), you can request a new confirmation email at: https://www.sammobile.com/forum/register.php?do=requestemail