Phone

Samsung will investigate Galaxy Fold display issues, won’t delay launch

Samsung has issued an statement about the Galaxy Fold’s display issues, saying that it will be thoroughly inspecting the malfunctioning units “in person to determine the cause of the matter.” And, as we suggested after the display issues came to light, the company also says it will make the importance of the preinstalled protective film clearer to consumers. The April 26 retail launch, meanwhile, will not be delayed, according to The Wall Street Journal.

Here’s Samsung’s complete statement:

A problem currently limited to the US?

The oddest thing about the whole ordeal is how the display issue is only affecting units in the hands of US publications. Some major publications such as Engadget still have their Galaxy Fold running properly, though, and so is our unit (which arrived at our doorstep from London). And given Samsung’s confidence in maintaining the late April release of the Galaxy Fold instead of delaying it, the issue may not be too widespread.

Of course, Samsung was also rather confident in the initial couple of weeks after the Galaxy Note 7 started catching fire, so we’ll just have to wait and see what happens with the Galaxy Fold. To say it’s an important device for the Korean giant would be an understatement, and making sure nothing goes wrong after consumers have received their orders would be in Samsung’s best interests.

  • Model: SM-F900F
  • Dimensions: Unfolded: 160.9 x 117.9 x 6.9 mm Folded: 160.9 x 62.9 x 15.5 mm
  • Display: 7,3" (185.4mm) Super AMOLED
  • CPU: Qualcomm Snapdragon 855
  • Camera: 16 MP, CMOS F2.2 & 12MP, CMOS F1.5/F2.4Wide & 12MP, CMOS F2.4 Telephoto

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locarno
locarno

“which arrived at our doorstep from London”

Why not from Korea ?

Biransahin
Biransahin

There’s no accounting for the actions of moronic reviewers. Removing part of the screen will cause problems. MKBHD admitted he knew he shouldn’t take the screen layer off but did it anyway! Just because they’re on YouTube does not mean that they’re intelligent. Lol

locarno
locarno

They have a lot of money so they can remove this layer. He can buy a lot of Galaxy Folds.

locarno
locarno

But CNBC or The Verge unit have also broken screen and they don’t removed this layer.

stondec
stondec

Flopped right out of the gate. Wonder, going forward, who will risk so much money for a device designed to last only ~ 48 hrs.

Samsung needs to go back to the drawing board and fast too. Re-release next year or whenever, after the durability issues have been solved and include S Pen integration.

They need to learn to stop rushing unfinished products to market. It only hurts they brand.

Hambone01
Hambone01

How does 4 units for reviewers mean a “flop out of the gate”?

PookiePrancer
PookiePrancer

I just read that, of the two devices that actually broke (not from having part of the screen peeled off), The Verge has admitted they stuck modeling clay on the back of their device, which “may have worked its way into the hinge and damaged the display from underneath.” Gee, ya think?!

cabbe86
cabbe86

Biggest flop of the year😒

PookiePrancer
PookiePrancer

Drama Queen. 😁

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