Opinion

Is the Galaxy Fold breaking really that big of a deal?

The internet is rife with outrage that Samsung’s Galaxy Fold isn’t as durable as one would have hoped, breaking after being in the hands of reviewers for no more than 24 hours. But I think it’s been blown of proportion. After all, in most instances, the reason it malfunctioned was because the owner removed or toyed with the protective film covering the screen, which shouldn’t have been detached.

Samsung should have made an effort to signpost that the feature, which is integral to the screen functioning as intended, should not have been tampered with. Based on the backlash it’s encountered as a result of the mishap, it’s almost certainly something it will do before the handset starts shipping to customers in the United States on April 26 — the original local release date.

That’s right — on the back of all the criticism, Samsung decided against delaying the launch. Instead, it issued a statement expressing the importance of leaving what it’s calling the “top layer” of the screen in place, stating removing it could cause significant damage, as we saw in the case of some of the affected reviewers. That information should be plastered absolutely everywhere.

Samsung’s in-house repair guide acknowledges the importance of the film, so why isn’t it stressing it publicly?
 

At the moment, there’s one reference on the cellophane wrap that covers the handset in the box. But let’s face it: that’s not something many people read at all — a sentiment YouTube star Unbox Therapy shares. There should be a little card in the box with a massive warning symbol, as well as multiple push notifications when the handset is turned on, stressing the importance of the film.

We should add that we’ve had no issues with our device and from what we’ve heard, neither have other reviewers in Europe. The issue appears to be isolated to the United States; indicating that there could also be a region-specific defect as The Verge, for example, said they didn’t remove the film before their device malfunctioned; though they could have unintentionally tampered with it.

It’s important to remember that the Galaxy Fold is an experimental device in all aspects — from the packaging it comes bundled in right down to the folding mechanism itself. If Samsung had put more effort into making users aware that the film shouldn’t be removed, most of the broken devices would still be working today. Sure, some wouldn’t… But it’s normal for some review units to break.

All devices have defects, even if only a couple of units suffer from them. A handful of Galaxy S10 5Gs that fly off the production line could have a faulty camera, for example, while the other ten thousand produced that same day may not. They’re known as lemons. So it’s possible that The Verge could have received a lemon. Samsung is inspecting all of the broken units to be certain, though.

Still, those forking out $1980 should keep in mind that this is an experimental device, and that’s reflected in how exclusive it is. It’s available in the thousands in the United States, for context. Not the millions or billions. It’s aimed at the tech-obsessed, wanting a taste of the future before it’s mainstream — and that’s exactly what Google did with Glass back in 2013.

It’s not perfect, but it’ll get there.

  • Model: SM-F900F
  • Dimensions:
  • Display: 7,3" Super AMOLED
  • CPU: Qualcomm Snapdragon 855
  • Camera: 16 MP, CMOS F2.2 & 12MP, CMOS F1.5/F2.4Wide & 12MP, CMOS F2.4 Telephoto

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locarno
locarno

“Google did with Glass back in 2013.”

Glass back is easy to produce compared to the foldable screen.

locarno
locarno

“They’re known as lemons.”

Why lemon’s ?
Why not oranges or apples ?

locarno
locarno

What happens if unfold the screen twice ? First unfold and then second unfold ? It will broke ?

locarno
locarno

“But it’s normal for some review units to break.”

Any S9 or S10 review units were broken ? I don’t think so.

locarno
locarno

“from the packaging it comes bundled in”

This packing we saw is only on review units.

locarno
locarno

“though they could have unintentionally tampered with it.”

What ?

The Verge unit were broken because something in hing happened.

locarno
locarno

“The issue appears to be isolated to the United States”

Like always. USA always have problems and issues.

locarno
locarno

“a sentiment YouTube star Unbox Therapy shares.”

Why sentiment ?

gtone339
gtone339

Wonder why Huawei delayed their folding device to June 2019 instead.

fuel3100
fuel3100

happy you got foldable phone? its a waste of money for the first gen.. wait for 3rd gen when its mature..

SAMgalaxyXXX
SAMgalaxyXXX

I just watched Marques Brownlee video talking about it and it looks like a good cautionary video not hyping up the issue without further test, feedback or complaints which I think it was the right thing to do.

PookiePrancer
PookiePrancer

That’s a great video. Only one of the cases looked like something other than user error. He even called out the one guy whose Fold looked a little banged up.

SAMgalaxyXXX
SAMgalaxyXXX

Yes, it could be an issue but I wouldn’t really call it a great deal. What has happened is unfortunately for this really good concept but it shouldn’t really drag Samsung’s reputation down for a while like it happened with Note 7. Firstly, it happened before it was on the hands of the average consumers who ordered it. People now has the choice to cancel their orders. Secondly, this was never supposed to be a mainstream product like Note 7. I think Samsung should obviously take the right steps to deal with this but even if it decided to go… Read more »

PookiePrancer
PookiePrancer

Not a big deal at all. Considering we’re all still talking about the same two devices from yesterday, and one of those users acknowledged possibly introducing clay into the hinge/under the screen…I’m not worried. The news worried me at first, but now that I realize it was blown out of proportion, I want one again.

Bobbingalong
Bobbingalong

Problem is that it’s not durable and there are idiots out there looking to rip things off screens to cause damage. I wonder what it will be like after a drop. It’s bad publicity that gets blown out of proportion as there are still silly people out there looking for Samsung to fail. They still making stupid comments like has the battery blown up even for the new handsets. My main concern is around the gap when closed as dirt or lint will get in when inside your pockets and will scratch plastic screen protector. For example never ever drop… Read more »

PookiePrancer
PookiePrancer

Pocketnow’s Jaime dropped it from shoulder height, on camera. Unscathed.

rbachalo01
rbachalo01

Must not be your 2K you spent on the experimental phone…

Martin R.
Martin R.

Neither are theirs. They are reviewers…

Abhijeet
Abhijeet

Well, even then, Samsung will be replacing units, and hopefully adding tons of warnings before consumers get their orders.