Samsung is sending representatives to airports to help those affected by the Galaxy Note 7 ban

Samsung has discontinued the Galaxy Note 7 since it's unable to figure out what's causing the handset to catch fire even though the replacement units were supposed to be safe. Airlines and aviation regulators across the globe have reinstated the ban on the Galaxy Note 7, it's now a federal crime to take the Galaxy Note 7 onboard an airplane in the United States. Samsung is dispatching representatives to some of the busiest airports in the United States to help customers affected by the Galaxy Note 7 travel ban.

The representatives will help those customers with making exchanges or obtaining a refund right at the airport. Samsung is also expanding its presence to airports across the globe as it deals with the fallout from the Galaxy Note 7's demise. The company has set up a kiosk at the Seoul airport to provide similar service as well. Galaxy Note 7 customers across the globe are being given options which include returning the device for a full refund or exchanging it for another Samsung smartphone and obtaining a refund for the price difference.

Adnan Farooqui - Executive Editor

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First Samsung device: SGH-E900

Adnan Farooqui is a long-term writer at SamMobile. Based in Pakistan, his interests include technology, finance, Swiss watches and Formula 1. His tendency to write long posts betrays his inclination to being a man of few words.

Via Phone Galaxy Note 7