Phone

Despite troubling reports, Galaxy Note 7 owners are not refraining from using their devices

Samsung released the Galaxy Note 7 on August 19. The handset had received positive reviews and demand was high but it all went south in a couple of weeks. Samsung confirmed that there was a battery cell issue with the handset which is why it was recalling every single unit shipped since the release across the globe. Data from Apteligent shows that usage dropped slightly when the recall was announced and Samsung suspended sales of the Galaxy Note 7 but it picked right up a couple of days later. This shows that Galaxy Note 7 owners continue to use their devices even though they are well aware that it’s a potential fire hazard.

Multiple reports of the Galaxy Note 7 exploding have come in ever since the recall was announced. Even Samsung has advised users to power down the Galaxy Note 7 and take part in its exchange program so that they can be given a unit which doesn’t have a faulty battery. Apteligent – an app intelligence solution which keeps an eye on global app metrics on multiple mobile platforms – finds that the usage rate of the phone is almost exactly the same now since before the recall was announced. It appears that most people are not worried about the same happening to them but the fact remains that this can happen unexpectedly to anyone.

If you do own a Galaxy Note 7, power it down and take part in the exchange program. Samsung is handing out Galaxy J series handsets as loaner devices when you turn in your unit so that you remain connected until replacement inventory arrives and you get your hands on a Galaxy Note 7 which doesn’t have a faulty battery.

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kronicle
kronicle

Even 100 phones out of 1,000,000 phones is a pitances and chances are the odds even in Vegas would have you winning. I mean calculate the ODDS out of this happening to you? You’d get killed crossing the street before your phone caught fire or exploded in your hand.

Reality is they have already told us not to leave our phones overcharging and it’s best to only charge to 85%….. it’s still going to last you longer than anything from over priced CrApple!!!

ijazali
ijazali

Because the device is so pretty that owners agree to the fact that “Let Note 7 explode in our hands, rather than give it back and spend the waiting time missing the Note 7”

stondec
stondec

“Multiple reports of the Galaxy Note 7 exploding have come in ever since the recall was announced.”

The statement above isn’t exactly true! There’s not been a single case of phone explosion! The bad once overheat and melt during charging.

Maybe one of the reasons people are not returning their phones is because they recognize that most of the press coverage is sensationalism. You guys can’t even correctly state what’s happening to the bad phones.

Sarper94
Sarper94

Actually, where i live Samsung gives Galaxy A7 (2016) as a loaner device to people that return their Note 7.

mikelees2
mikelees2

I think you will find that most of us continue to use the note 7 because we have to and not because we want to. I will be happy to turn in my phone only when Samsung can replace it with a new one and not before. So whom ever is holding up the process of replacement the CPSC or Samsung if you are truly concerned about the safety of the people that have this phone then you should get your ass in gear and get this done. Get the owners of the note 7 the replacement phone that Samsung… Read more »

Sarper94
Sarper94

You don’t have to use your Note 7. Just return it get a replacement phone until new batch of Note 7 arrives.

aroutis
aroutis

Pray tell, what will happen to you, if you stop using the Note 7 you have purchased and have been told in any way possible to return , presented with a loaner and so forth?
I am an avid user of Note devices, and still it puzzles me , every time that someone like you tells people that “you have to” use the Note 7, even risking hazarding yourself and others.

manojmcn
manojmcn

Singapore will get the first set of replacements starting tomorrow (Sept 16th) afternoon. They had initially posted a $30 voucher & free screen protector as token of appreciation for the inconvenience, but later removed that from the site. I’m getting my 2 Note 7s replaced on Sunday.

acruzlu
acruzlu

Still waiting for the new batch before exchanging mine. The chances are extremely small. Also I don’t buy into mob mentality.

kkb19762015
kkb19762015

i will give back min this saturday and wait for the new batch! The Note7 is an amazing phone. i cannot think to have to use another one!

insanejojo
insanejojo

good thing is that it hasnt increased either….

Afigenguy
Afigenguy

That is good. Im waiting note 7 in europe