Despite troubling reports, Galaxy Note 7 owners are not refraining from using their devices
Samsung released the Galaxy Note 7 on August 19. The handset had received positive reviews and demand was high but it all went south in a couple of weeks. Samsung confirmed that there was a battery cell issue with the handset which is why it was recalling every single unit shipped since the release across the globe. Data from Apteligent shows that usage dropped slightly when the recall was announced and Samsung suspended sales of the Galaxy Note 7 but it picked right up a couple of days later. This shows that Galaxy Note 7 owners continue to use their devices even though they are well aware that it’s a potential fire hazard.
Multiple reports of the Galaxy Note 7 exploding have come in ever since the recall was announced. Even Samsung has advised users to power down the Galaxy Note 7 and take part in its exchange program so that they can be given a unit which doesn’t have a faulty battery. Apteligent – an app intelligence solution which keeps an eye on global app metrics on multiple mobile platforms – finds that the usage rate of the phone is almost exactly the same now since before the recall was announced. It appears that most people are not worried about the same happening to them but the fact remains that this can happen unexpectedly to anyone.
If you do own a Galaxy Note 7, power it down and take part in the exchange program. Samsung is handing out Galaxy J series handsets as loaner devices when you turn in your unit so that you remain connected until replacement inventory arrives and you get your hands on a Galaxy Note 7 which doesn’t have a faulty battery.