Samsung has announced that it has partnered with Best Buy to offer authorized repairs at select Best Buy stores in the US. Customers can get in-person support while they shop at Best Buy locations and get authorized repairs, including screen replacement, device maintenance, and software troubleshooting.
The company says that it can reach more customers with its new partnership. Galaxy owners can schedule an appointment with Best Buy's Geek Squad Agents team for repairs. The team includes Samsung-certified and professionally trained service engineers who meet the South Korean firm's highest quality standards. The company says that customers can trust authorized Best Buy locations as they handle products with utmost care and use genuine replacement parts.
Starting today, these Best Buy locations can handle screen and rear glass replacements, battery replacements, camera and port repairs, and other in and out-of-warranty services across the Galaxy S and Galaxy Note lineup. Support for Galaxy Z series repairs is coming in early November 2021.
Ramon Gregory, Senior Vice President of Customer Care at Samsung Electronics America, said, “At Samsung, our goal is to give consumers more ways to access same-day customer care from our nationwide network of authorized care providers. With this new expansion to Best Buy stores, we're making it even easier and more convenient for select flagship Samsung Galaxy smartphone owners to access a care experience that is as innovative as our products.”
The company now has 550 Samsung Authorized Care locations, 600 independent service providers, mail-in service, and even a doorstep repair service called ‘We Come To You‘ in the US. To check the nearest Samsung Authorized Care location near you, click here.
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