Samsung has confirmed that it will soon open up Samsung Premium Care for Galaxy S9 and Galaxy S9+ to aftermarket enrollment. The company launched its extended warranty program in the United States with the Galaxy S8 last year and later expanded it to the Galaxy Note 8.
While customers are able to sign up for Samsung Care for Galaxy S9 when they purchase their handset, it doesn't allow them to enroll the Galaxy S9 or Galaxy S9+ after the fact, but the company has now promised that this will change soon.
Samsung Premium Care for Galaxy S9
The Samsung Premium Care enhanced warranty program costs $12 per month and it includes accidental damage protection. The company teamed up with HelloTech and Dish in the US to provide this service.
Subscribers can have a service representative meet them at their location in select regions who can then help them with setup, troubleshooting, repairs as well as replacements in just a few hours.
The replacement process is quite simple. A remote assessment is carried out and once the claim is approved, Samsung will dispatch a courier to the subscriber who will swap the broken handset for a new one in-person. Users can get up to three replacements per year if they pay a $99 deductible every time.
As previously mentioned, Galaxy S9 customers can only sign up for this program when they're buying the handset. Even Samsung's website mentions that the Galaxy S9 is not eligible for aftermarket enrollment in Premium Care. On the other hand, Samsung allows aftermarket enrollment for the Galaxy S8/S8+ and the Galaxy Note 8.
Customers just have to use a diagnostic app and upload photos of the front and back of their device using a mirror. If their device meets the criteria it will be signed up for Premium Care regardless of when and where it was purchased.
“In the coming weeks, we are launching the ability to sign up for Premium Care to all customers, regardless of where they purchased their Galaxy S9 and Galaxy S9+,” Samsung has confirmed in a statement, adding that it will notify owners when that happens.
