Samsung expands doorstep repair services to more countries

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Last updated: April 9th, 2020 at 12:26 UTC+02:00

Samsung is launching its doorstep repair program in more countries as it continues contributing to the global fight against COVID-19.

As of this week, some of the company’s regional offices are offering to pick up Galaxy devices in need of repairs instead of requiring customers to deliver them themselves. Likewise, the repaired products will be returned to their owners in the same manner.

Door-to-door repairs at no extra cost

Samsung calls this effort a “Door to Door” service and is now offering it in Canada, Croatia, and Serbia.

Again, it didn’t take a global pandemic for Samsung to start offering door-to-door customer support; late last year, the German arm of the company started a mobile repair service with a 21-bus fleet, offering convenient smartwatch and smartphone repairs to its customers. However, while that particular initiative now appears to be more needed than ever, Samsung Germany halted the Express Repair program due to the COVID-19 outbreak in the country.

Nonetheless, Samsung has an even longer tradition in this niche which started in collaboration with WeFix, i.e. the Doorstep Repair service launched in the UK back in April of 2018. Unlike Express Repair, this particular endeavor appears to be continuing during the current crisis. In fact, Samsung UK today even announced it’s expanding it with a high-priority and entirely free device repair channel made available to NHS Nightingale Hospitals staffers.

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