Samsung’s customer support service implements Sign Language Support

General
By 

Last updated: October 12th, 2021 at 18:05 UTC+01:00

Samsung UK announced today a new addition to its Customer Support service, created for deaf or hard-of-hearing customers. The company has teamed up with SignVideo to better serve BSL (British Sign Language) users in the UK. Sign Language Support is now live at Samsung and available for customers every day between 8 AM and 10 PM.

The Sign Language Support service can be accessed by customers who are looking for information on Samsung Galaxy smartphones, TVs, and home appliances. The Korean tech giant’s product portfolio is vast, so the introduction of this new service should be of great help to BSL users who are unfamiliar with the company’s products or want to make an informed purchase decision. According to data from SignVideo, one in seven people in the UK suffer from some form of hearing loss.

The BSL service is now live on Samsung UK’s contact and accessibility webpage. Alternatively, customers can download the SignVideo app and get in touch with a registered BSL interpreter. A webcam is required for two-way communication, of course. Likewise, the service requires a minimum internet speed of 2mbps upload/download. SignVideo can be used on Windows PCs and Apple Macs, Android phones, iOS devices, and of course, the web interface linked above.

In its recent announcement, Samsung said it’s “committed to providing comprehensive accessibility features” and it plans on expanding its offer further next year.

Join SamMobile’s Telegram group and subscribe to our YouTube channel to get instant news updates and in-depth reviews of Samsung devices. You can also subscribe to get updates from us on Google News.

General Samsung ElectronicsUK
Load comments

Related News

Apple could overtake Samsung as world’s biggest smartphone brand

  • By Asif S.
  • 20 hours ago

Where are Samsung phones made? It’s not where you think

  • By Adnan F.
  • 2 days ago

Google turns the Galaxy S21 series into BMW digital car keys

  • By Mihai M.
  • 2 days ago

Samsung CEO and President Joe Biden discuss holiday shopping at the Wh …

  • By Mihai M.
  • 3 days ago

Samsung invites UK gamers to Odyssey Gaming Corner at Selfridges

  • By Mihai M.
  • 4 days ago

Samsung has a battleplan to improve its smartphone market share in 202 …

  • By Mihai M.
  • 4 days ago

Samsung could launch smaller, more affordable MicroLED TVs next year u …

  • By Asif S.
  • 4 days ago

Samsung might keep its top CEOs exactly where they are right now

  • By Adnan F.
  • 5 days ago