Samsung has been launching various premium service plans and upgrade programs for its customers. The company had announced the Samsung Access upgrade and service plan in the US earlier this month. Now, the South Korean firm’s Indian arm has announced that it has partnered with Servify to offer the Samsung Care+ program in India.
Samsung India started offering Samsung Care+ to select customers in the country from March 2020, and it has seen over 100,000 enrolments already. Now, the company has launched the premium protection program for Galaxy smartphone users in a full-fledged way. The new comprehensive care service consists of four plans—Extended Warranty, Screen Protection, ADLD (Accidental Damage and Liquid Damage), and Comprehensive Protection—that customers can choose from.
The Extended Warranty plan covers technical and mechanical failures for one year after the warranty period. The Screen Protection plan covers the front screen damage for one year from the purchase date. The ADLD plan covers the front and back screen/glass damage and liquid damage. The Comprehensive Protection plan covers technical and mechanical failures as well as front and rear screen/glass damage for two years.
Samsung and Servify use only genuine Samsung parts for servicing Galaxy smartphones under the Samsung Care+ plan. The company is backing its premium service plans with over 1,100 service centers situated across India. Samsung Care+ plans are auto-activated after the purchase and come with a hassle-free claims process. Customers also get access to free pickup and drop service in select areas.
Pramod Mundra, Senior Director of Mobile Business at Samsung India, said, “At Samsung, consumers are at the core of everything we do. With Samsung Care+, we are offering complete peace of mind to a wide range of consumers looking to buy a new Galaxy smartphone. Samsung Care+ not only keeps you protected beyond the standard warranty but also covers for all accidental damage for up to two years.“