Be the first - Pre-order the Galaxy S25 Ultra today! Follow us on Google news!

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

News For You
News For You
Notifications

Galaxy Z Fold 5 is proof of Samsung’s customer satisfaction obsession

Phone
By 

Last updated: August 7th, 2023 at 11:58 UTC+02:00

The Galaxy Z Fold 5 was unveiled late last month and it may feel underwhelming at first glance, particularly when compared to the Galaxy Z Flip 5, the clamshell foldable that accompanied it at Unpacked on July 26.

There are fewer big-ticket items on the Galaxy Z Fold 5 when you compare it to its clamshell sibling. However, there's one aspect that many customers should also consider when making their purchase decision, and it's the fact that the Galaxy Z Fold 5 is the personification of Samsung's obsession with customer satisfaction.

Story continues after the video

Customer satisfaction was at the top of mind for the Galaxy Z Fold 5

It's safe to say that Samsung has kickstarted the foldable smartphone revolution. The company released the first foldable phone, the original Galaxy Fold, in 2019. While many thought it may be a passing fad, that didn't turn out to be the case. With every iteration Samsung has continued to elevate the foldable lineup.

Durability has been one of the biggest concerns that customers have had about foldable phones. It's understandable. The foldable panels are comparatively more fragile, the hinge has a lot of moving parts that could fail, earlier models didn't even have water resistance and dust resistance is still missing.

Samsung has gradually been addressing all of those concerns. It eventually brought water resistance to its entire foldable lineup and is also hard at work to ensure dust resistance in future models. The new hinge on the Galaxy Z Fold 5 has fewer moving parts and almost eliminates the panel gap as well, thereby improving durability.

The foldable panels have been further strengthened with a new shock absorption layer that reduces the possibility of damage upon impact. It uses the latest and strongest cover glass for the outer panels in every iteration while manufacturing the device around an armor aluminium chassis for best-in-class durability.

This consistent improvement is a result of Samsung's deep regard for customer satisfaction. It understood the fact that most Galaxy Z Fold 4 customers had made it their first foldable phone because they finally had confidence in its durability and completeness. Samsung has only improved it even more with the Galaxy Z Fold 5.

The company realized that customers wanted a thinner and a lighter Galaxy Z Fold device and it has followed through on that expectation. The Galaxy Z Fold 5 delivers true flagship-level hardware in a beautifully designed package that boasts durability few, if any, other foldables can match.

That alone should be reason enough to buy the Galaxy Z Fold 5 and with delivers scheduled to begin on August 11, you won't have to wait for long to get your hands on it!

Phone Galaxy Z Fold 5
Galaxy AI summarized

Scroll for more related content
News For You

You might also like

Best Samsung Phones in January 2025 – Picked by experts

Best Samsung Phones in January 2025 – Picked by experts

Given the sheer number of devices that it releases every year, finding the best Samsung phones can often prove to be a challenge for most customers. It doesn't matter if you want a flagship or a budget device. Samsung offers plenty of options for all price ranges. To make it easier for you to find […]

  • By Adnan Farooqui
  • 10 hours ago
Prepare your Galaxy device for the One UI 7.0 (Android 15) update

Prepare your Galaxy device for the One UI 7.0 (Android 15) update

One UI 7.0, based on Android 15, is the first big operating system upgrade of 2025 for Galaxy smartphones and tablets. For those who have been living under a rock, yes, the latest version of Android and One UI is arriving later than usual. One UI 7 is the biggest One UI update since version […]

  • By Abhijeet Mishra
  • 1 week ago
Koreans can easily sell their old Galaxy phones on Samsung’s website

Koreans can easily sell their old Galaxy phones on Samsung’s website

Samsung has announced the ‘Galaxy Easy Compensation' program in South Korea. It is a program that lets people easily sell their old and used Galaxy phones directly on Samsung's website. People don't need to buy a new phone while selling the older one. Galaxy Easy Compensation program lets people sell old/used Galaxy phones The Galaxy […]

  • By Asif Iqbal Shaik
  • 2 weeks ago
When we expect your Galaxy phone to get One UI 7 (Android 15)

When we expect your Galaxy phone to get One UI 7 (Android 15)

At this point in time, not even Samsung might be sure when it will be ready to release the stable One UI 7 update for devices other than the Galaxy S25. The upcoming flagship series is expected to run One UI 7 out of the box, but what about older Galaxy devices? When will they […]

  • By Mihai Matei
  • 2 weeks ago
Is the One UI 7 beta coming to more Galaxy devices?

Is the One UI 7 beta coming to more Galaxy devices?

Rumors say Samsung has decided to cancel the One UI 7 beta for all devices except the Galaxy S24, S24+, and S24 Ultra.

  • By Abhijeet Mishra
  • 3 weeks ago
Galaxy AI wallpapers are nice, but they have one big issue

Galaxy AI wallpapers are nice, but they have one big issue

Generative wallpapers are part of the fun side of the Galaxy AI experience on flagship Galaxy smartphones and tablets. You can use the power of artificial intelligence to create unique wallpapers based on a few customizable keywords, and you can repeat the process as much as you want till you get a result that is […]

  • By Abhijeet Mishra
  • 4 weeks ago