Phone

Galaxy S9/Note 9 camera Night mode has a frustrating bug for some users

Galaxy S9 and Galaxy Note 9 owners have reached out to us and taken to online forums to complain about a frustrating bug with the newly introduced dedicated camera Night mode: The device can sometimes throw a “camera failed” warning at the user and fail to save the picture. This is something we’ve come across on one of our Galaxy Note 9 units as well, and at this time, no apparent reason for the issue has been discovered.

Our Note 9, for example, failed almost every time we tried to take a photo of people in fairly low-light conditions at a local pub but succeeded at capturing everything else. Some users feel like the issue could be showing up only when the phone isn’t held steady enough, but why that would result in an error instead of simply producing a shaky photo is anyone’s guess. Not every device is affected to the same degree, with some users saying the camera fails more than 90 percent of the time while others see it happening far less frequently.

Shooting photos at 16:9 aspect ratio is a temporary solution

Resetting camera settings seems to reduce the chances of the issue cropping up, but doesn’t make it go away completely. For now, the only solution is switching from the default 4:3 aspect ratio to 16:9 aspect ratio, although that also means the phone shoots at a lower resolution (9.1MP for 16:9, 12MP for 4:3). Samsung will hopefully bring a permanent fix with a software update in the near future. The dedicated Night mode was introduced with the June security update for the Galaxy S9 and Note 9, and it’s possible Samsung didn’t test it thoroughly before pushing the update to users.

We’ll be keeping an eye out for more reports on the issue and will also test things again once the next update for these devices comes out. In the meantime, do let us know in the comments if your Galaxy S9 or Note 9 is having trouble with the camera’s Night mode.

  • Model: SM-G960F
  • Dimensions: 147.7 x 68.7 x 8.5mm
  • Display: 5.8” (146.5mm) Super AMOLED
  • CPU: Exynos 9810
  • Camera: 12 MP, CMOS OIS (F1.5/F2.4)
  • Model: SM-G965F
  • Dimensions: 157.7 x 73.8 x 8.5 mm
  • Display: 6.2” (158.1mm) Super AMOLED
  • CPU: Exynos 9810
  • Camera: 12 MP, CMOS Dual OIS (F1.5/F2.4) & Telephoto: 12MP AF F2.4)
  • Model: SM-N960F
  • Dimensions: 161.9 x 76.4 x 8.8mm
  • Display: 6.4" (162.5mm) Super AMOLED
  • CPU: Exynos 9810
  • Camera: 12 CMOS Dual OIS (F1.5/F2.4) & Telephoto: 12MP AF F2.4)

16 Comments

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Alexalonso10
Alexalonso10

I had no problem whatsoever with the Night mode. Stunning photos. The only downside it’s is relatively slow save of the pics.

brahimeet
brahimeet

i have the probleme evvery use of my night mode in my galaxy s9 ( sm-g960f) that tell me “camera failed”

ufo626
ufo626

Happened to me once yup only once thank GOD and I have used the night mode a lot on my Note9 ever since I downloaded the update, I didn’t change the aspect ratio since it was a one time and I understand why it’s taking some time to save since it’s processing the Image, and the end result is very nice.

simplicesiza
simplicesiza

No problem for me, but it takes so much a time for shooting, by the way how about recording call?? Thanks

Lendo66
Lendo66

No problem at all,S9+ exynos

Biransahin
Biransahin

My wife’s S9 plıus and my Note9 we no problems with either phone. It’s a great upgrade ,we’ve been going out at night just to take night mode pics.

Gunter2
Gunter2

No problems on my Exynos S9 plus, works perfectly and I have to say it is very impressive. Sounds like a bug that may be related to some other installed app causing problems.

Faraz258
Faraz258

It has something to do with power saving mode as I only have this problem when power saving mode is enabled. Turning off power saving mode solves the problem for me.

deliquescator
deliquescator

Mine works fine most of the time and takes AMAZING night photos. I was genuinely surprised at how good the night mode is. The camera failed thing does pop up here and there but hasn’t been too annoying as you can just relaunch it and it works fine.

PookiePrancer
PookiePrancer

Crap. Now I wish US carriers WEREN’T pushing that update!

locarno
locarno

What a noob are working in beta testers?

o0MHJ0o
o0MHJ0o

I’ve had this on my S9+. It works sometimes, but in all honesty. I’ve had a camera failed bug on every Galaxy device I’ve owned at some point! Literally! Since the Galaxy Mini

dahaggag
dahaggag

Never happened with me, the only problem after last update is faster battery draining !!

Cyril692
Cyril692

Same for me, battery in free fall.

mada222
mada222

Me too with ur opinion

SAMgalaxyXXX
SAMgalaxyXXX

Yep, battery life on my Note 9 doesn’t seem to be great now either and I had that camera failed yesterday when I was testing this night mode but I didn’t think it was a big deal. I’ll test it again later tonight.