We got the best Samsung deals! Galaxy S24 Ultra, Watch 6, Z Fold 5 or, Z Flip 5.

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

Notifications
    News for you

    Customer claims Samsung owes them $35,000+ in trade-in credit

    Business
    By 

    Last updated: July 22nd, 2022 at 15:46 UTC+02:00

    Although Samsung has one of the best retail networks in the world and the best smartphone trade-in program among all other OEMs, chances are that many Samsung customers have had at least one unfavorable experience with the company's support teams. Maybe a shipment got delayed, or the company didn't want to repair your device under warranty. But it's probably nothing like this story from an IT professional who claims that Samsung owed them more than $45,000 in trade-in credit.

    The disgruntled Samsung business customer took to Reddit to share their experience with the company after buying 125 Galaxy S22 Ultras with trade-in for employees. The customer, who claims that Samsung owed them $45,593 in trade-in credit, shared what they had to go through to recover a part of the owed sum. (A large portion is still owed).

    The customer opened dozens of tickets, most of which got no response. The Samsung Business support line failed to provide any real help most of the time, with the majority of conversations ending the same way, i.e., Samsung said: “We are investigating.” Reaching out to execs via email or Twitter reportedly led to nowhere.

    Recovering part of the owed money through chargeback

    The 125 Galaxy S22 Ultras were purchased in three batches. The first and second orders (placed on April 15 and May 3, respectively) were for 50 phones each. The third order (June 8) was for 25 Galaxy S22 Ultras.

    Although Samsung managed to pay a part of the owed trade-in credit on the second and third orders, it apparently continues to ignore the first order. The company still has to transfer $35,880 trade-in credit on the first order, $6,713 on the second order, and $3,000 on the third order.

    With all the official Samsung support channels apparently failing to shed some light on the issue and help this customer, the latter turned to the credit card holder, American Express, and managed to close two of the three disputes in their favor. Their account was credited for $9,173 ($6,713 + $3,000). However, the bigger chunk of $35,880 trade-in credit on the first order remains unpaid.

    If all this is accurate, then Samsung appears to have failed this business customer terribly. According to the company, trade-ins should take no longer than eight business days to be processed and confirmed via email. However, in this case, Samsung seemingly still owes almost $36,000 in trade-in credit to this customer after two months.

    Join SamMobile’s Telegram group and subscribe to our YouTube channel to get instant news updates and in-depth reviews of Samsung devices. You can also subscribe to get updates from us on Google News and follow us on Twitter.

    BusinessPhone Galaxy S22Galaxy S22 Ultra

    You might also like

    The one thing that’s outdating the compact Galaxy S22 in 2024

    The one thing that’s outdating the compact Galaxy S22 in 2024

    The base Galaxy S22 model is a decent compact phone even today, but some things are starting to hold it back in 2024. Nothing's changed about the Galaxy S22, but newer phones — even mid-range ones — are showing significant improvements in areas where the S22 appears to be showing its age. One thing that […]

    • By Mihai Matei
    • 9 hours ago
    Some AI features from Galaxy S24 could come to Galaxy S22

    Some AI features from Galaxy S24 could come to Galaxy S22

    After launching the Galaxy S24 in January with One UI 6.1 onboard, Samsung revealed that some of its AI features will be released to older high-end phones with the One UI 6.1 update. That made Galaxy S22 owners sad (and angry?), knowing their phones will not get AI features. However, there is some good news […]

    • By Asif Iqbal Shaik
    • 6 days ago
    Galaxy S22 gets March 2024 security update in more countries

    Galaxy S22 gets March 2024 security update in more countries

    Samsung is expanding the reach of the March 2024 security update for the Galaxy S22 series. A few days ago, the update was released to the Galaxy S22 in Eastern Asia, Europe, and the US. Now, the update has been released in South East Asian and Australian regions. Galaxy S22 gets March 2024 security update […]

    • By Asif Iqbal Shaik
    • 7 days ago
    Prepare your Galaxy device for the One UI 6.1 update

    Prepare your Galaxy device for the One UI 6.1 update

    The Android 14-based One UI 6.0 update for Galaxy smartphones and tablets started rolling out almost six months back, and even though that update still appears to be expanding to new markets for some devices as of March 2024, Samsung has One UI 6.1 almost ready to go. One UI 6.1 is unique for a […]

    • By Abhijeet Mishra
    • 1 week ago
    Galaxy S22’s March 2024 security update now available in more regions

    Galaxy S22’s March 2024 security update now available in more regions

    Yesterday, Samsung released the March 2024 security patch to the carrier-locked and carrier-unlocked variants of the Galaxy S22 series smartphones in the US. Now, the company has started rolling out the security update to the international variants of the Galaxy S22, Galaxy S22+, and the Galaxy S22 Ultra, which carry model numbers SM-S901B, SM-S906B, and […]

    • By Abid Iqbal Shaik
    • 1 week ago
    Galaxy S22-series users can buy the new S24 flagship a lot cheaper

    Galaxy S22-series users can buy the new S24 flagship a lot cheaper

    As you probably know by now, your Galaxy S22-series phone is going to miss out on Samsung's Galaxy AI features. Even though the chipset powering your device is technically capable of Galaxy AI, as proven by the S23 FE, Samsung won't update phones older than 2023 with AI capabilities. With that in mind, now might […]

    • By Mihai Matei
    • 2 weeks ago