We got the best Samsung deals! Galaxy S24 Ultra, Watch 6, Z Fold 5 or, Z Flip 5.

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

Notifications
    News for you

    Galaxy Z Fold 3 screens are cracking for no reason after warranty expires

    Phone
    By 

    Last updated: February 14th, 2023 at 14:01 UTC+01:00

    While everything was going smoothly for Samsung because of the recent release of the Galaxy S23 series, the company is back under fire. This time, because of the Galaxy Z Fold 3. Samsung is facing backlash from Galaxy Z Fold 3 users as the screen of the foldable phone is cracking for no reason at all.

    The situation gets worse for the Galaxy Z Fold 3 users as their device's screen is cracking even after careful usage, and the issue is arising after the warranty has expired. And since the phone is out of warranty, there isn't much a user can do but replace the screen at their own expense.

    As per PhoneArena, one user reported that their device suffered a display crack even though the phone has never been dropped. As per the user, the crack appeared in the middle of the Galaxy Z Fold 3 display, while the owner is still paying off the $1,100 they spent to purchase the device.

    When the owner contacted Samsung, the company referred them to UBreakiFix, who can reportedly fix the device for $800. That is insane because it is 73% of the original cost of the phone to fix something that may or may not have been the owner's fault.

    Samsung has yet to say anything officially regarding this matter

    galaxy-z-fold-3-screen-crack

    A similar incident was reported by a Redditor named Snoo. Apparently, this Galaxy Z Fold 3 owner witnessed a crack on the internal screen of the device where the phone opens and closes. The owner complained that this issue appeared after safely using the device for 15 months.

    There are several other users that are experiencing the same issue with the display of the Galaxy Z Fold 3, but there is no official comment from Samsung on this matter. Moreover, looking at all the user reports, the issue shows up right after the warranty expires, while some users find the damage appears around the one-and-a-half-year mark.

    If you reside in the US, you use this link to get in touch with the company's CEO, explain your issue, and also upload photos of it. If that doesn't yield any result, then maybe contacting a lawyer and filing a class action suit against Samsung will help if this is a widespread issue.

    For users in other regions, you can open the Samsung.com website, call the company's official support number, and demand to be attended by a higher official, which is possible thanks to the special concierge service Samsung provides to owners of its foldable phones.

    Phone Galaxy Z Fold 3

    You might also like

    Can you use an old Galaxy Z Fold S Pen with the Fold 5?

    Can you use an old Galaxy Z Fold S Pen with the Fold 5?

    The Galaxy Z Fold series, post-Fold 3, is uniquely positioned regarding the S Pen. These foldable phones treat the S Pen unlike the Note and Galaxy S Ultra lineups. And because of their unique design approach for the S Pen, Samsung's foldable phones can raise some interesting questions pertaining to compatibility and futureproofing. As many […]

    • By Mihai Matei
    • 8 hours ago
    Galaxy Z Fold 3, Flip 3 grab March 2024 security update

    Galaxy Z Fold 3, Flip 3 grab March 2024 security update

    The Galaxy S24 series smartphones were the first from Samsung to get the March 2024 security patch. Since then, the update has trickled down to many devices, including the Galaxy Z Fold 5, Galaxy Z Flip 5, Galaxy Z Fold 4, and Galaxy Z Flip 4. Now, it is time for the Galaxy Z Fold […]

    • By Abid Iqbal Shaik
    • 2 weeks ago
    Galaxy Z Fold 3, Fold 4 get February 2024 security update in the US

    Galaxy Z Fold 3, Fold 4 get February 2024 security update in the US

    Last week, Samsung released the February 2024 security update, starting with the Galaxy Z Fold 3. A few days later, the update was released to the Galaxy Z Fold 3 in the US, but only for the carrier-locked variant. Now, the company has released the new security update to the factory-unlocked variants of the Galaxy […]

    • By Asif Iqbal Shaik
    • 1 month ago
    Galaxy Z Flip 3 and Fold 3 grab February 2024 security update in the USA

    Galaxy Z Flip 3 and Fold 3 grab February 2024 security update in the USA

    Last week, the Galaxy Z Flip 3 and the Galaxy Z Fold 3 received the February 2024 security update. However, back then, the update was limited to the European market. The new security update from Samsung has now started rolling out to the Galaxy Z Flip 3 and the Galaxy Z Fold 3 in the US. […]

    • By Asif Iqbal Shaik
    • 2 months ago
    February 2024 security update rolling out to Galaxy Z Fold 3

    February 2024 security update rolling out to Galaxy Z Fold 3

    Earlier today, Samsung released the February 2024 security update. The update first reached the Galaxy Z Flip 3, and now, the update is expanding to the Galaxy Z Fold 3. More high-end smartphones will probably get this update this week, and then affordable and mid-range phones will get it in the coming days. Galaxy Z […]

    • By Asif Iqbal Shaik
    • 2 months ago
    Your Galaxy S24 can now stream games at 1440p 120fps via GeForce Now

    Your Galaxy S24 can now stream games at 1440p 120fps via GeForce Now

    Samsung's newest phones are gaming beats, as showcased in these in-depth tests. The Galaxy S24, Galaxy S24+, and Galaxy S24 Ultra can play even the most graphics-intensive games like Genshin Impact at a smooth 60fps. But what if you want to play PC games on your smartphone? For that, Nvidia GeForce now has you covered […]

    • By Asif Iqbal Shaik
    • 2 months ago