Phone

Galaxy S10 owners can’t enroll their device for Samsung Premium Care

Samsung made the Galaxy S9/S9+ owners wait for several months to register their device for Samsung Premium Care last year. The option was available while making the purchase, but post-purchase enrollment was opened in September only, following tons of complaints from customers in the US. Well, it appears Samsung hasn’t learned the lesson yet, or may be isn’t trying to. The company has put the Galaxy S10 owners in the same situation this year.

Post-purchase enrollment should be available later this year

If you’re planning to buy the new Galaxy S10, S10e, or the S10+, and want to opt for Samsung Premium Care, you better enroll for it while making the purchase itself. Post-purchase enrollment isn’t yet open for the Galaxy S10 family, leaving several users fuming, or should I say, worrying.

While you can enroll an S8, S8+, Note 8, S9, and S9+ for Samsung Premium Care post-purchase, the program’s FAQ terms do not mention the S10, neither do they mention the Note 9. Samsung should eventually open these devices to aftermarket enrollment, but there’s no timeline set yet.

Samsung Premium Care is an enhanced warranty program that provides accidental damage protection for your Galaxy flagship. The program costs $12 per month, and protects your device from accidents such as drops, spills, and/or cracked screens. You can enroll your device for Samsung Premium Care if you purchase it from Samsung online store, a carrier, or an authorized retailer. Samsung has partnered up with HelloTech and Dish in the US to provide this service.

  • Model: SM-G970F
  • Dimensions: 69.9 x 142.2 x 7.9mm
  • Display: 5.8” (146.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP, CMOS F1.5/F2.4 (77°) & 16MP, CMOS F2.2 (123°)Ultra Wide
  • Model: SM-G973F
  • Dimensions: 70.4 x 149.9 x 7.8mm
  • Display: 6.1"(157.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5 77° & 16MP F2.2 123° Ultra-wide
  • Model: SM-G975F
  • Dimensions: 74.1 x 157.6 x 7.8mm
  • Display: 6.4"(162.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5/F2.4 77° & 16MP F2.2 123° Ultra-wide

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locarno
locarno

So Note 9 we can’t enroll too ?

locarno
locarno

“it can only be added when purchased online from Samsung.com. in the past they allowed it after.

o0MHJ0o
o0MHJ0o

They are stupid. Or rather, they don’t value loyalty. I was livid when I pre ordered my S9+ and it came with no perks at all. Then 2 months later, samsung offers all S9/+ NEW customers free screen/battery replacements included in their warranty. The first time I’ve cracked my phone screen (albeit a tiny unintrusive crack) I’m not eligible for a free replacement.. 😒

locarno
locarno

Better to not buy phones in pre-order. Just wait few months.