Phone

Galaxy S10 fingerprint sensor issues to be addressed in future updates

Many users have taken to online forums to voice their complaints about the Galaxy S10 fingerprint sensor issues. They feel that the in-display fingerprint sensor on the Galaxy S10 and Galaxy S10+ isn’t as good as it should be. Bear in mind that this appears to be a polarizing topic because others feel that it does its job very well.

Samsung has acknowledged that some users have been complaining about the need for improvements. The company has confirmed that the fingerprint sensor’s performance will continue to be improved through future software updates.

Firmware updates to address Galaxy S10 fingerprint sensor issues

The very first firmware update for the Galaxy S10 did bring improvements for the fingerprint sensor. A Samsung official said that the update improved the accuracy of the in-display sensor and that “we will continue providing updates to make the scanner work better.”

It was also pointed out that the fingerprint sensor may not work well on some occasions. You could face accuracy issues if you’re in a very dry environment, the skin on your finger is really dry or if there’s a cut or scratch on your fingerprint. Some of our colleagues find that to be true. Simply keeping your hands moisturized makes a noticeable difference.

The Galaxy S10 is Samsung’s first flagship smartphone with an ultrasonic fingerprint sensor. It’s faster and more accurate than the optical sensors found in other smartphones. The sensor uses a high frequency ultrasonic sound to effectively create a detailed image of the fingerprint.

You will find an improvement in the accuracy once you have used the device for a couple of weeks even if it feels that the Galaxy S10 fingerprint sensor issues are really serious right out of the box. Some of our colleagues also feel that the ultrasonic sensor works very well and that all this fuss is for nothing. What camp are you in? Let us know in the comments below.

  • Model: SM-G973F
  • Dimensions: 70.4 x 149.9 x 7.8mm
  • Display: 6.1"(157.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5 77° & 16MP F2.2 123° Ultra-wide
  • Model: SM-G975F
  • Dimensions: 74.1 x 157.6 x 7.8mm
  • Display: 6.4"(162.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5/F2.4 77° & 16MP F2.2 123° Ultra-wide

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MasonVegas
MasonVegas

Doesn’t work for me consistently in the Las Vegas area. I have added my same thumbprint 10 times to ensure I’ve covered it from every angle and pressure point, but still get inconsistent results. Very frustrating because my S7 Edge never had that problem on the old sensor.

Javid Ashraful
Javid Ashraful

I had this issue untill i peel off the pre installed screen protector from my S10plus. Now it works 200% for me. It recognize very fast if you register the same fingerprint twice.

gomezo
gomezo

I think they should make the sensor a lot bigger and having a circular shape. It is really too small and it’s difficult to place the finger all the time in the appropriate place.

huubke007
huubke007

The fingerprint scanner is not really usable.
But more anger is the chrome bezel round the back camera. At the s10plus it looks like it is broken on 7 places.
Supplier says user fault

locarno
locarno

Did you read VIA link ?

“Qualcomm’s Snapdragon 855-based in-display fingerprint scanner makes use of a high-frequency ultrasonic sound that users cannot hear.”

“Qualcomm Korea said it is aware of the complaints, but declined to elaborate. ”

So Exynos variant don’t have this issues ?

locarno
locarno

“The sensor uses a high frequency ultrasonic sound to effectively create a detailed image of the fingerprint.”

Then what is the difference if my finger is wet or dry ?

leo98918
leo98918

Moist/wet hands = skin absorbed said moisture and ridges of fingerprints are now “swollen” or bigger than before. Dry hands = ridges of fingerprints are skinnier or smaller and can crack along the ridges.

The sensor is probably TOO accurate to the point where any “major” discrepancy, which may seem small or negligible in our eyes, from the registered fingerprint(s) causes a “bad” reading.

locarno
locarno

So we need to register fingerprint with wet and dry finger.

technoRedneck
technoRedneck

Whatever the reason, it works. My mom used to lick her thumb before turning the page of a magazine she was reading, It kind of works the same way. A guy at work thinks it has to do with the screen protector, of course it’s Samsung pre-installed, so they aren’t going to say so. He thinks that the moisture helps the screen protector ”conduct” better. Who knows.