Galaxy Note 8 becomes unresponsive when Contacts is opened, customers say
It’s been reported that the Galaxy Note 8 has a nasty bug, which renders it unresponsive when the default Contacts application is opened, with some claiming that the Messages client has the same effect. We, however, have been unable to replicate the issue—but there could be a simple explanation for that.
We’ve done some digging and it would appear that most, if not all, of the reports originate from North America, where the Snapdragon variant of the Galaxy Note 8 is sold. Those in possession of the handset on our team have the (European) Exynos model, leading us to believe that it could be an issue with Qualcomm’s chip.
Galaxy Note 8 review: More than a Galaxy S8 with an S Pen
Be warned: that’s nothing but speculation on our part. But as we’re sure you’d agree, it certainly makes sense. Why else would a small subset of users in the same region report the same glitch, while folks elsewhere are getting on just fine? Sure, it could be a coincidence, though it doesn’t seem likely.
We need your help!
We’re trying to get to the bottom of the bug, as we’re confident Samsung is, so if you reside in Asia or Europe and have experienced the issue, please let us know. Also, if you’re based in the United States and have more details about any applications that could have triggered the glitch (Google Contacts?), send them over.