Galaxy Note 8 becomes unresponsive when Contacts is opened, customers say

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It’s been reported that the Galaxy Note 8 has a nasty bug, which renders it unresponsive when the default Contacts application is opened, with some claiming that the Messages client has the same effect. We, however, have been unable to replicate the issue—but there could be a simple explanation for that.

We’ve done some digging and it would appear that most, if not all, of the reports originate from North America, where the Snapdragon variant of the Galaxy Note 8 is sold. Those in possession of the handset on our team have the (European) Exynos model, leading us to believe that it could be an issue with Qualcomm’s chip.

Galaxy Note 8 review: More than a Galaxy S8 with an S Pen

Be warned: that’s nothing but speculation on our part. But as we’re sure you’d agree, it certainly makes sense. Why else would a small subset of users in the same region report the same glitch, while folks elsewhere are getting on just fine? Sure, it could be a coincidence, though it doesn’t seem likely.

We need your help!

We’re trying to get to the bottom of the bug, as we’re confident Samsung is, so if you reside in Asia or Europe and have experienced the issue, please let us know. Also, if you’re based in the United States and have more details about any applications that could have triggered the glitch (Google Contacts?), send them over.

Via Source

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29 Comments

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3 months 10 days ago
Miro Karlovic

Mine is duos international, Croatia and no problems..very sadisfied so far.

Biransahin
3 months 12 days ago
Biransahin

Just retested my Note8, Exynos version. Definitely no freezes or any other issues.

LobsterMagnet
3 months 13 days ago
LobsterMagnet

I have an unlocked dual SIM note 8 Blossom Pink (SM-N950F/DS) and do not have the issue.

robandcap
3 months 13 days ago
robandcap

In Australia, have problem with microphone on phone calls, other person can only hear me if I have loud speaker turned on.

o0MHJ0o
3 months 12 days ago
o0MHJ0o

I had this issue on my previous Galaxy, there are two microphones (at least) on galaxy devices, its very likely one of them is blocked. just try sticking a pin in the holes along the top and bottom frames.

JazzyJayBEE
3 months 13 days ago
JazzyJayBEE

No issue detected here with my Note 8 from T-Mobile (US). My only complaint is that it is still at August security patch level.

Master.Of.Mischief
3 months 13 days ago
Master.Of.Mischief

I had this issue so I reverted back to the old version (click the 3 … and select uninstall). The latest update fixed the issue. It was really annoying as I had to use a 3rd party app to see my contacts.

SAMgalaxyXXX
3 months 13 days ago
SAMgalaxyXXX

I hate to say it because there is nothing like the Note series for me but I’m also having problems with the clock app. If I want to select a song from my library for the alarm it sometimes crashes. I get the message;
“Sound picker isn’t responding”
X close app
(Clock icon) wait

Does anyone else have this same issue?

Biransahin
3 months 12 days ago
Biransahin

I just tested mine for you as I’ve been using the standard and never changed it. But it’s working fine, no problem. Try this. Go to Apps and tap the three dots on the top right,, choose system apps and clear cache and data on sound picker. It might well fix it for you. Good luck.

SAMgalaxyXXX
3 months 12 days ago
SAMgalaxyXXX

When I click on the 3 dots in the clock app the only choices I get are “delete and about clock”. I updated the app and it’s slightly better but the problem still persists. I’ll take it to the Samsung store this weekend. Thanks anyway

Biransahin
3 months 12 days ago
Biransahin

You’re doing it wrong my friend. Don’t go to the three dots on the clock, go to your apps in the settings, THEN go to three dots on the apps list, you will see the choice of system apps. Choose that, look down the list and find sound picker and clear cache and data in the storage tab. It’s not on the clock menu. Pull down notification shade, hit the settings donut top right and go from there.

SAMgalaxyXXX
3 months 11 days ago
SAMgalaxyXXX

Just did that and nothing changed. The problem still persists. Thanks.

Biransahin
3 months 11 days ago
Biransahin

Ah well, worth a try, only other option if you don’t want to go to thr store is a factory reset. They might do that there anyway. Good luck!

Yonathan2130
3 months 13 days ago
Yonathan2130

I dont have that issue on my Note 8(Tmobile US)

donsmith1964
3 months 13 days ago
donsmith1964

I don’t use the default Samsung Contacts or Messages apps. I use the Google alternatives. I have no issues at all.

A Sweaty Womble
3 months 13 days ago
A Sweaty Womble

I have had absolutely zero issues with my Note8. In fact, I only have one problem, and that is the fact I’m still on the August security patch on an unlocked SIM-free device… Come on Samsung, it’s getting pretty ridiculous now.

vladeco
3 months 13 days ago
vladeco

I experienced a pretty significant freeze today after I received a phone call. Phone slowed to a crawl, and rebooting fixed the issue.

MudriGoga
3 months 13 days ago
MudriGoga

Had the same problem with my Note 8.
Every time I used to open the contacts app it froze. Reboot solved the problem temporary.
In last few days the problem was fixed without any software update.

P.S I have the N950F variant

nathan807
3 months 13 days ago
nathan807

now a days samsung delays to update with latest patch files even for latest model. Still note 8 with august security patch… phone is released in september but Note 8 is with Still August security patch…

Deliximus
3 months 13 days ago
Deliximus

I got the October patch last night. I got the September one in late September. I’m in Canada.

SAMgalaxyXXX
3 months 13 days ago
SAMgalaxyXXX

No problems with the contacts app here in UK (London). I’m with Vodafone. However my music app stopped working like 2 weeks ago. I fixed the problem turning the phone off and back on again. No problems ever since (knock on wood)

3 months 13 days ago
Martin Eugeniev

It could just be a simple software fix or Apple fans are just jealos that Samsung is better…

3 months 13 days ago
Michael Pitts

Note 8 user here in the Boston, Ma Verizon variant and I haven’t had any issues with freezing in any of the apps. I wonder if this is an issue with the Exynos variant?

Biransahin
3 months 13 days ago
Biransahin

Not seen it here, I and our community of Note8 users with Exynos, do not have any freezing issues, reports are coming only from the US. Could be some carrier software causes some problems, though you and the couple of people I know with the Snapdragon variant don’t have a problem either. Other possibility is some unrelated app is causing the freeze.

mabmed
3 months 13 days ago
mabmed

My note 8 freezes some times.

ThakurJaiSingh
3 months 13 days ago
ThakurJaiSingh

Had faced the same issue while deleting of msg…i m from india

leomaxi
3 months 13 days ago
leomaxi

I live in Italy and no problem with Contacts app

3 months 13 days ago
artocube

I got the European N950F and everything works just fine as far as the Contacts and Messages are concerned…

rohanshah
3 months 13 days ago
rohanshah

I am a note 8 user from India & i have experienced the issue many times in contacts/ phone app.

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