Samsung details Galaxy Note 7 return process for customers in Canada

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If you're a Galaxy Note 7 user living in Canada and you're scrambling to find out what to do with your Galaxy Note 7, look no further. Samsung Electronics Canada confirmed the stoppage of sales of the Note 7 and also announced plans for what current consumers should do with their devices.

“The team has been consistent in our resolve in putting consumers first and worked as quickly as possible to execute the plan,” the company stated. “We are committed to working closely with our carrier and retail partners to make this as easy as possible for consumers. We appreciate the support we've received over the past few weeks.”

With that said, starting October 13, Note 7 customers can exchange their device for a Galaxy S7 or Galaxy S7 Edge at their point of purchase. Additionally, if users decide, they can get a full device refund as well as for the accessories purchased. Any customer who purchased their device specifically through Samsung will receive a full refund upon the return of the Note 7. Samsung Canada will reach out to online customers to provide them with details about this entire process. In the meantime, for your safety, it is recommended to power down and refrain from using the device.

Salvatore F.

Source Phone Galaxy Note 7

Samsung details Galaxy Note 7 return process for customers in Canada

Salvatore F.

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