Samsung’s ‘Note 7 Return Kit’ comes with a special box and gloves

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Samsung confirmed today that it’s permanently halting production of the Galaxy Note 7 following reports of replacement units exploding. It’s now urging any and all customers with a Galaxy Note 7 to return the device. It looks like Samsung might send a “Note 7 Return Kit” to customers who directly purchased the handset from it. The folks at XDA Developers have received one and shared its contents. The return kit features a special thermally insulated box and safety gloves.

The kit actually comes with four separate boxes one of which is thermally insulated. It’s also providing safety gloves for handling the procedure of packaging the device because it says “some individuals might be sensitive to the ceramic fiber paper lining the Recovery Box.” A document listing all of the steps one needs to take complete with pictures is also included. The accompanying note also contains an apology from Samsung which reads: “Safety is always our highest priority. We realize that we did not meet the standards of excellence that you expect and deserve with the Note7. For that, we sincerely apologize.”

Samsung also mentions in the document that the return package can only be sent back using ground shipping as it will not be shipped by air due to its tendency to explode. The company appears to be taking the return process very seriously and rightly so, it’s not like Samsung hasn’t lost enough consumer confidence already.

note-7-recovery-kit

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ImABigBoy
1 year 1 month ago
ImABigBoy
I find it a bit amusing that so many people have been fighting in the comment section during the last year about whether the Note 4 is still the best Note or not, and now it’s going back on the throne as the Note flagship in Europe. It also started to get monthly security updates again just before the summer, so it’s almost as Samsung knew this would happen. I still love my old Note 4. In many years, the future me will look back and remember that I replaced the Note 4 with the Note 8, and start to… Read more »
numan2003
1 year 1 month ago
numan2003

Why don’t they include the removable battery?

Klawdenberg
1 year 1 month ago
Klawdenberg

Pienso que samsung se metio al rollo de cooperar con el FBI de crear el smartfhone q podría con los sensores de ubicacion hacer explotar un movil. De esta manera podrias anuquilar una amenaza terrorista que se concentran en los paises mas demandantes. Sin embargo la jugada no salió bien. ¿Entonces?. Es facil, la agencia de consumidores sera callada y Samsung recibira todo y mas millones por lo acordado. Al final casi atinaron con esta tremenda tecnología. Saludos

GNoteuser
1 year 1 month ago
GNoteuser

what a friggin joke! hopefully Samsung improves their phones and learns from this HUGE mistake…

Vibgyoar
1 year 1 month ago
Vibgyoar

So now the Note 4 is the current Note series flagship in Europe. How about some recognition and support from Samsung, which never seemed to care much for the Note 4? Nougat?

SenorSjon
1 year 1 month ago
SenorSjon

Yeah, only it was out of stores a day after the Note7 was launched in NY. So we have no Note phone to buy at all. They could make an effort to spread a N5 with 64GB or so. 😉

thegeneral2010
1 year 1 month ago
thegeneral2010

Thats wat iam talking about maybe they make me forget wat they have done to note 4 in terms of software updates.

Vibgyoar
1 year 1 month ago
Vibgyoar

So now the Note 4 in Europe retakes its position as the current flagship in the Note series, how about some love from Samsung for the Note 4, please. Nougat? Themes? Goodlock support?

ijazali
1 year 1 month ago
ijazali

The smartphone that thinks big was not probably thinking much and burst into flames
R.I.P Note 7 ( 2016-2016)

SamsungFan19
1 year 1 month ago
SamsungFan19

I feel sorry too. It’s such a great brand, in my opinion the best in mobile devices. Let’s look forward to next year, when the S8 comes out and the Note 8 or something with a different name. I think people will forget it once Samsung comes with its new flagships.

1 year 1 month ago
avinash_jha
Really feel sorry for Samsung. Particularly after reading that apology note. They were doing everything right – software and hardware both were getting better and better. It was emerging as a premium brand. It was giving tough competition to Apple. And then this happened. I still will remain a Samsung fan. Not switching to Apple. It happens and Samsung needs its customers now more than ever. If Apple boasts of customer loyalty, I want Samsung to know that it has its customer’s loyalty too. They did good stuff with S6, S7, Note 5 and tried to continue that with Note… Read more »
ethornley
1 year 1 month ago
ethornley

Part of me wants to think Samsung was a victim of industrial sabotage.

ijazali
1 year 1 month ago
ijazali

yEAH may be apple was all behind this.
Maybe they give billion of dollars to someone inside Samsung, and the manipulate the circuitry of Note 7.

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