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Samsung launches live support application for Galaxy devices

Samsung has just launched a brand new customer communication application which gives all Galaxy device owners instant access to support for any issues they may have with their handsets. The app, called Samsung Members, is available to download from the Galaxy Apps store today, and is set to come preloaded on the Galaxy S7 and Galaxy S7 edge in select countries, including China, Spain, Russia Brazil and UAE.

Users will not only have the facility to discuss queries with expert advisors, but will be able to reach out to a community of loyal Galaxy users all around the world, too. There’s also a dedicated diagnostics section, which can be used to run a number of tests on a device to ensure that it’s working correctly.

If the self-diagnostics test finds a critical error, Samsung Members will automatically open a Smart Tutor communication session. This lets users speak to a live customer service agent to gain advice and help in identifying and rectifying technical issues. The expert will even be able to take control of a device remotely to perform necessary fixes.

Samsung-Members

 

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shivram100
shivram100

I don’t see this app on the S7 Edge in Bangalore? which countries are these made available?

Abhijeet M.
Abhijeet M.

For Indian users Samsung has the My Galaxy apps for help services. This app is for other regions that are mentioned in the story itself.

TodesUrteil82
TodesUrteil82

If samsung south africa for example can’t reply on emails, on their facebook page, twitter page etc. what will the use be of this app? They will just ignore you on the app too. Samsung is more worried about sales and other unimportant factors that have nothing to do with their customers and assisting them if they have a problem(s). They just want to sell the newest model and those with a older model are already forgotten. In the beginning the app might be a huge sucess and after a few months the complaints will roll in like a wild… Read more »

iHeartBretski
iHeartBretski

Which one should people use? Doesn’t Samsung+ do something similar? Are they looking to phase it out?

sanayp
sanayp

Not compatible with S6 on 6.0.1 why?