This is what Samsung is doing for Galaxy S6 units scratched by the Clear View cover
Samsung hasn’t done a good job with the quality of its accessories for the Galaxy S6 and Galaxy S6 edge, that much is for certain. Perhaps the biggest mishap that has been caused by the company’s poor quality control is the scratching of the phones’ displays for those using the Clear View cover. Samsung officially acknowledged that the Clear View cover has caused issues for some users, and we now know what it is doing to fix the problem thanks to a document that we have gotten our hands on (download it here.)
Basically, Samsung is giving affected users a free screen replacement, and is also returning the phone with a protective film on top so that the screen is protected from damage against further use of the Clear View cover. The repair procedure will be initiated once a user has provided the necessary information and once Samsung has confirmed that the scratches have been caused by the cover, and will only cover a one-time free screen replacement.
To be honest, we don’t think this is a very useful solution. Sure, the protective film will probably be enough to prevent damage, but it doesn’t solve the larger issue here, which is the poor way in which the cover has been designed. There really is no excuse for an official accessory to be causing damage on flagship devices that costs an arm and a leg, and if Samsung can’t nip the problem in the bud, removing the Clear View cover from market entirely would be the best thing to do.
Do you have a Galaxy S6 or Galaxy S6 edge with a display damaged by the Clear View cover and have managed to get it repaired? Let us know in the comments!
Thanks, E!
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First off, i am Galaxy S and Samsung fan, I have had the S2 then S4 and now have an S6 edge which i purchased on pre-order direct from Samsung. I also have a Tab S along with a couple of TVs and a washing machine… Point being, I buy Samsung stuff, a lot. I bought the S6 Edge (64gb) on pre-order from Samsung UK direct and after reading some reviews also purchased the official clear view cover. Phone arrived on the day of release in the UK and the cover arrived 2 days later. Both phone and cover have… Read more »
Thanks for this, really helpful! I took my phone to my local Samsung shop (Oxford St, London) and they didn’t know anything about the problem but after showing them this notice they agreed to repair my phone free. What’s unbelievable is that on the repair note it reads “Please advise the customer not to use the clear view case to prevent this from happening again until Samsung has further clarification”. So being told not to use the official £50 case and they couldn’t refund it!
Mijn Note 4 heeft ook nogal redelijk veel kleine krasjes op het scherm na 4,5 maand. Maar da’s eerder door het gebruik. Ook slijten de chrome randen onderaan (zowel vooraan als achteraan) af en worden ze donkergrijs. Sinds 5.0.1-update ook al 2 of 3 keer een random reboot gehad (op nu 1,5 maand ongeveer) of loopt ‘ie eens vast..
I heard a few in other countries got a screen replacement and a screen protector? ?? It supposed to by the latest Gorilla Glass
I waited for 25 days and one escalation that got lost and the 2nd replacing providing all photos and evidence for the moronic UK team to say err sorry here is a £30 online voucher for scratching my £700 2 week old handset !!!
Check out the XDA forum as I believe it’s the screen – many are contacting Watchdog I’m taking the morons to a smalls claims court as I want a new handset not a repair (they did not even offer the repair).
i have a question for you, how would you design such cover to prevent dust from entering? There are things we cannot simply control. It is not Samsung’s fault nor a design flaw of the cover.
It is, cause with a normal softtouch flipcover these things don’t happen as the cover sucke vacuum.
And they shouldn’t sell it as a protective cover when it actually damage you phone.
Today I contacted samsung customer care regarding the same problem, what they said is they will collect the phone and repair it. I have to give the phone along with clear view case.