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Some Galaxy S9 displays suffer from black crush and color banding issues

Samsung makes some of the best mobile displays in the world. The AMOLED panels on Samsung smartphones is one of the reasons why many users buy their products. However, Samsung mobile displays are not without their share of problems and complaints. Overly saturated colors are one of the most common complaints associated with Samsung’s AMOLED displays.

Old problems on new displays

Samsung has been continuously improving its AMOLED panels to stay ahead of the competition. In fact, the Infinity Display on the recently released Galaxy S9 and S9+ is rated as the best mobile display in the market. Unfortunately, even the best mobile display in the market seems to have some issues according to the complaints online from some Galaxy S9 users.

On various forums online, some Galaxy S9 owners are reporting color banding issues on their brand-new smartphones with dark/black images. Also termed as the black crush, the problem refers to a phenomenon where the screen has issues displaying shades of dark accurately, resulting in a grainy or a pixelated picture with blocks of black. The black crush effect should be apparent while watching dark images or videos as details are lost similar to a heavily compressed file.

This is not exactly a new problem as many users have complained about this on the previous generation devices as well. So, either it’s a difficult problem to solve for Samsung or the issue is limited to only a small section of faulty devices. Currently, it is not clear how widespread this issue is. Samsung has not commented on the issue so far, though we’ve asked for a statement from the company and will update this story as soon as we get one.

Have you faced a similar issue on your Galaxy S9 or S9+?

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thomasc79
thomasc79

Tengo un s9 plus y también tengo ese problema con la pantalla

intoman
intoman
tfragkos
tfragkos

To the people saying “this is normal for OLED’s”, no it simply isn’t. I’ve owned multiple OLED phones including Samsung’s and none had this problem. None. It’s so bad that practically makes videos unwatchable in low light. It is not something that you’d need to nitpick or try to look hard to notice it. It’s just there in your face clearly visible and makes the display look plain bad. We don’t know if ALL S9 plus users have this issue but based on the number of people reporting it, it seems quite widespread. Personally I’m on my 2nd replacement with… Read more »

quancayda
quancayda
tekzonept
tekzonept

I have black crush too (S9+). I have my doubts this can be fixed with an update (hope so). So far nothing has be done about call issues. Sometimes seems samsung don’t care about this things

techiexp1969
techiexp1969

Black crush like on LCD panels means the display suffered some type of damage during shipping. Maybe the box was crashed and some phone got damage.

This can’t happen from normal usage. It happens when the phone is dropped or smashed.

This is not a very common problem unless the device was dropped or smashed. I would just replace the device. make sure the device you get isn’t also damaged.

edwardmcardle
edwardmcardle

It’s not LCD, it’s oled. I believe it’s called black crush because it looks like that, like liquid and solid coloured where there should be a gradient , fading from black to a lighter shade. It’s not from physical damange

techiexp1969
techiexp1969

Over-saturated colors is an issue? You can frikkin set the colors to be however you want. I have NEVER heard anyone end user complain about the display colors. In fact the only ones who bring it up, is the tech wannabee’s like YOU> As far as the display issue?! Lots of phones that are just release have issues. if you have an issue, exchange it. That simple. Its under warranty and since its a brad new phone, you will get a brand new replacement. Every newly released phone or other hardware, tend to have a few that will have issues.… Read more »

edwardmcardle
edwardmcardle

Nobody mentioned oversaturated colours. I exchanged mine under warrenty and the replacement s9+ had the exact same problem. I sent it back and am now awaiting a refund

edwardmcardle
edwardmcardle

It is not “normal” as it does not exist on my s7 edge. I had black crush on my S9+, returned it and had the same issue on the replacement. Noticeable only when in darkened rooms. First spotted it during the avengers trailer 3. very obvious when lock/unlock phone via power key as the black pours in from the corners (again need to be in darkness). I returned it for a refund and am back to my s7 edge. very disappointed

RoadRunner99
RoadRunner99

I’ve never had a Samsung device where this wasn’t present. It’s a limitation of their Amoled displays, same as the purple smearing, and it’s not device-specific.

Pulsedub
Pulsedub

Yes I have black crush on my S9 plus also.

swissman22
swissman22

Yes I’m suffering this black screen crush on my s9+ I even exchanged it for a new s9+ but it’s the same thing again please help it gets really bad in the night even the official s9+ wallpaper has the black screen crush issue its more visible in the night?

Srmada
Srmada

what about the call drops issue

ivnad95
ivnad95

I hade a prblem with my s9+, burn in, the keybord was on the home wallpeper. I had to take it to service and they replace me with a new phone. This one its working fine

techiexp1969
techiexp1969

You are a liar. Unless you had your phone on for 24hrs a day, 7 days a week for at least 6 months, it would be impossible to have display burn-in.

You are simply riding the hate bandwagon. Please go back under your rock you lying loser.

Even display phones at stores don;t have burn-in and they are on all day. You expect us to believe you have such on a not even month old phone?

Everyone isn’t as stupid as you.

edwardmcardle
edwardmcardle

I had light burn in from locking on the navigation keys on my s9. It wasnt permanent and a few non static images made it disappear

militair007
militair007

All s9+ user suffer from this black crush and specially when watching HDR shows .
this issues it’s more agressive with s9+ display specially in low light , impossible to watch shows in the dark and you can check (the man in high castle) on amazone video prime only the first 2 to 3 min to see what i’m talking about .

Biransahin
Biransahin

That’s untrue. All S9 plus owners do NOT have that problem. My wife’s S9 plus is absolutely stunning. Did you ask ALL S9 plus owners if they had a problem? What a stupid comment. Your problem is most likely with Amazon Prime which has a lot of quality issues with its streaming.

militair007
militair007

YOU CAN CHECK BY YOURSELF OR CHECK ON XDA FORUM AND HOW MANY PEOPLE CLAIM HAVING SAME ISSUES , A LOT OF PEOPLE GET A REPLACEMENT BUT STILL HAVING SAME ISSUE THANK’S FOR YOUR POLITE COMMENT

fonix232
fonix232

1. Don’t shout, it’s rude
2. Generalizing from a select few users (no, 10, 20, or even 200 users on XDA is most definitely NOT “a lot of people” – given how well the S9 and S9+ sells, I’d say even 20.000 users is a margin-of-error amount) is not the way to go.

walkermoon
walkermoon

My god. Just watched that episode and man!! It’s so bad. Does it come under a defect category?

militair007
militair007

Don’t worry I checked 4 phones with the same issue

Administration S-6
Administration S-6

I have an s9 plus and I don’t have this issue! You don’t have stats or evidence to back up your claims! And no citing XDA forums is not actual evidence!

militair007
militair007

You can check Anandtech S9/S9+ Review , you will see the difference between s8, s7, s9 , displays I’m Samsung user since Jet and omnia ligne up . But Samsung can fixe it with a simple update, Hope Sammobile team can ask Samsung for a fixe.
I checked 4 s9+ displays all of them suffering from the same issue more noticeable when watching HDR only in dark room.

FXmAniac
FXmAniac

I have the same problem on my Note8. Had it also on my S7Edge. It makes some of the GearVR content a pain to watch. Surprisingly my wife’s S6 line is totally free of this issue.

bicubic
bicubic

I want sammobile notice problem with call droping with galaxy s9/s9+ posted in xda forums

ProdByEchelon
ProdByEchelon

I had “black crush” on my Note5 but not I’m my current phone, the S7 edge.

locarno
locarno

It is normal on Amoled disaply. Smudging. J5 2016 one of the phones that don’t have it.
I have it on S7 Edge, when viewing gray and black in low brigthness.

edwardmcardle
edwardmcardle

my s7 edge does not have this issue at all. Both my s9+ and the replacement s9+ had it (now awaiting my refund). side by side the s7 edge screen was infinitely better with no banding whatsoever

bob1992
bob1992

The s7 edge has the pink lines of death problem it’s worst

edwardmcardle
edwardmcardle

True but this is an article/thread about black crush