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Last updated: April 2nd, 2023 at 11:17 UTC+02:00
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An outage is definitely going to cause headaches for users who rely on the payments service every single day. That's precisely what happened with Samsung Pay in South Korea earlier this week. The outage comes at the worst possible time for Samsung as Apple Pay has only recently launched in South Korea.
Samsung Pay suffered a nationwide outage in South Korea earlier this week. Samsung later confirmed that “Intermittent delays in biometric authentication are occurring when trying to pay with Samsung Pay. We will do our best to take action as soon as possible.”
It was subsequently revealed by the company that “A software error occurred during an app update process.” The issue was resolved quickly but it still left many users unable to make payments for some time. Given that Samsung Pay accounts for 24% of the market in South Korea, the outage had an impact on many people.
Users who completely rely on Samsung Pay to make payments instead of using plastic credit cards or cash were left embarrassed when they were unable to pay. One user complained about not being able to pay their public transportation fare using Samsung Pay and thus facing some trouble on the way to work.
Samsung has been working hard to solidify Samsung Pay's dominance in South Korea as Apple Pay has finally launched in its backyard a few weeks ago. It may finally bring Samsung Pay to Galaxy Watches in South Korea, a clear sign that it's responding to Apple Pay's presence in the market.
Adnan Farooqui is a long-term writer at SamMobile. Based in Pakistan, his interests include technology, finance, Swiss watches and Formula 1. His tendency to write long posts betrays his inclination to being a man of few words.
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