Must have deals! Today: Galaxy S23 Ultra and the Galaxy Buds 2 Pro!

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

Samsung Pay suffers nationwide outage at the worst possible time

General
By 

Last updated: April 2nd, 2023 at 11:17 UTC+02:00

South Korea was the first market where the Samsung Pay mobile payments service was launched. The company eventually made it available to markets across the globe. It's been several years since this service has been operating and as you'd expect, millions of people rely on it to make payments daily, particularly in Samsung's home country of South Korea.

An outage is definitely going to cause headaches for users who rely on the payments service every single day. That's precisely what happened with Samsung Pay in South Korea earlier this week. The outage comes at the worst possible time for Samsung as Apple Pay has only recently launched in South Korea.

As Apple Pay arrives, Samsung Pay goes down

Samsung Pay suffered a nationwide outage in South Korea earlier this week. Samsung later confirmed that “Intermittent delays in biometric authentication are occurring when trying to pay with Samsung Pay. We will do our best to take action as soon as possible.”

It was subsequently revealed by the company that “A software error occurred during an app update process.” The issue was resolved quickly but it still left many users unable to make payments for some time. Given that Samsung Pay accounts for 24% of the market in South Korea, the outage had an impact on many people.

Users who completely rely on Samsung Pay to make payments instead of using plastic credit cards or cash were left embarrassed when they were unable to pay. One user complained about not being able to pay their public transportation fare using Samsung Pay and thus facing some trouble on the way to work.

Samsung has been working hard to solidify Samsung Pay's dominance in South Korea as Apple Pay has finally launched in its backyard a few weeks ago. It may finally bring Samsung Pay to Galaxy Watches in South Korea, a clear sign that it's responding to Apple Pay's presence in the market.

General Samsung PaySouth Korea

You might also like

Samsung Gangnam flagship store being internally viewed as a failure

Samsung Gangnam flagship store being internally viewed as a failure

It appears that there's growing internal discontent about the direction that Samsung is taking. Prior to its first Unpacked event in South Korea, the company opened up its flagship Samsung Gangnam store. This was in response to Apple opening its first retail store in the same swanky Gangnam district. A new report out of South […]

  • By Adnan Farooqui
  • 10 hours ago
BREAKING: Galaxy S21 gets One UI 6.0 beta update!

BREAKING: Galaxy S21 gets One UI 6.0 beta update!

Samsung has finally released the Android 14-based One UI 6.0 beta update to the Galaxy S21 series. The update is currently available in South Korea. Users who wish to beta-test One UI 6.0 on their Galaxy S21 devices need to register their devices using the Samsung Members app after logging in using their Samsung account. […]

  • By Asif Iqbal Shaik
  • 2 days ago
Hyundai, Kia Digital Keys now use Google’s framework rather than Samsung’s

Hyundai, Kia Digital Keys now use Google’s framework rather than Samsung’s

Two years ago, Samsung announced that Galaxy S21+ and Galaxy S21 Ultra users would be able to unlock their connected cars using Digital Keys. Audi, BMW, Ford, and Genesis were among Samsung's first partners for this feature. Later, the feature also became compatible with Hyundai and Kia cars. This feature is changing slightly now. Today, […]

  • By Asif Iqbal Shaik
  • 3 days ago
BREAKING: Galaxy S22 gets One UI 6 beta (Android 14) update

BREAKING: Galaxy S22 gets One UI 6 beta (Android 14) update

A few weeks ago, Samsung released the first One UI 6.0 beta update to the Galaxy S23 series. A few days later, the update was also released to the Galaxy A34 and the Galaxy A54. Now, Samsung has released the Android 14-based One UI 6.0 beta update to the Galaxy S22 series in South Korea. […]

  • By Asif Iqbal Shaik
  • 3 days ago
Galaxy Z Flip 5, Z Fold 5 confirmed to get One UI 6 beta update this month

Galaxy Z Flip 5, Z Fold 5 confirmed to get One UI 6 beta update this month

A few weeks ago, Samsung released the One UI 6.0 beta update to the Galaxy S23. A few days later, it released the One UI 6.0 beta update to the Galaxy A34 and the Galaxy A54. Now, the company has confirmed that it has planned to release the One UI 6.0 beta update to its […]

  • By Asif Iqbal Shaik
  • 3 days ago
Samsung launches AMEX credit card that can be located using SmartThings

Samsung launches AMEX credit card that can be located using SmartThings

Samsung has joined hands with KB Kookmin Card and American Express (AMEX) to launch an IoT-capable credit card on September 19 in South Korea. These three companies have brought in their expertise for the development of this IoT credit card that provides features such as location tracing based on the SmartThings Find platform. SmartThings Find […]

  • By Sagar Naresh
  • 4 days ago