Phone

Recent update breaks fingerprint registration on Samsung Galaxy A50

A recent update for the Galaxy A50 seems to break the fingerprint registration process on the device, despite improved fingerprint recognition being the purported benefit of the update.

Galaxy A50 fingerprint registration problems after update

Only a few days ago, an update was supposed to improve fingerprint recognition on the Galaxy A50. As usual, the changelog of the update advised the user to re-register fingerprint in order to benefit from the new software. However, since then, we’ve received many reports about the registration process being broken in firmware versions A505FNXXS3ASK9 and A505FDDS3ASK8.

For many users, things work normally until the registration process reaches 41 percent completion, GalaxyClub reports. It either takes many attempts to finish the process, or the device breaks it off with a notification: ‘Make sure the fingerprint sensor is clean and dry, then try again’. Other users report finishing the process, only to have their A50 reject the freshly registered fingerprints. We have managed to reproduce these issues on our own device, confirming user reports from various countries.

galaxy a50 fingerprint scanner bug

No solution for the problems yet

There is no doubt the recent update contains a bug, causing these problems to emerge. Thankfully, this means the solution can also be brought to the phone by means of another update. It is up to Samsung to fix this bug and roll out a solution. For now, we can only advise you to keep using your old fingerprint registrations, in case you have not yet deleted those, as they seem to work fine. Alternatively, you can use other methods to protect your Galaxy A50, such as facial recognition, PIN or password.

Needless to say, we’ll keep you posted about any fixes when they roll out. Have you faced issues with fingerprint registration on your Galaxy A50 after the recent update? Let us know in the comments!

  • Model: SM-A505F
  • Dimensions: 158.5 x 74.7 x 7.7mm
  • Display: 6.4"(162.1mm) Super AMOLED
  • CPU: Exynos 9610
  • Camera: 25 MP, CMOS F1.7 & 5MP, CMOS F2.2 Depth & 8MP, CMOS F2.2 Ultrawide

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IvadSaid
IvadSaid

No Brasil, impressão digital do modelo A505GTUBS4ASK1, atualização de novembro, parou de funcionar. Parece que a samsung se perdeu aí

lordofdrink13
lordofdrink13

A little fix. Try moving your finger every time, I managed to register after 5-6 attempts.

MACUFUK
MACUFUK

Turkey would be nice if the fingerprint again before the end date corrected before the beer remained in the classroom …

asalbano2314
asalbano2314

After update A505FDDS3ASK8 fingerprint not work
please fix it😥

dariush75
dariush75

hi
my A50
a505f from iran THR after fkash k3 finger not work flash the k6 not work
please fix it.
when fix it?
thank u

amirarabsam
amirarabsam

Battery was really weak before it was up to 3 days before it was updated, but now only has 5 hours of battery life

Amirboli
Amirboli

Hope sammy fix it soon …………

Sleepypandauk
Sleepypandauk

I’ve manage to register my index fingers and left thumb, for some reason cannot register the right thumb. Fps is very accurate with My index finger but miss the convenience of using right thumb

mko61a
mko61a

This is the answer from Samsung in Italy:

———
I’m sorry for what you are experiencing on your devices.

To resolve this issue, go to a Samsung service center and request a calibration of the sensor dedicated to fingerprint recognition.

In some cases the last update may have created a small anomaly that affects just the sensor indicated and the intervention of a technician will be decisive.
———

It seems that more than a simple update is needed.

PJaya
PJaya

No wonder i read many complaint on samsung member

rassak
rassak

Waiting for new update