Order the just-launched Galaxy Fold7, Flip7, or Watch8 Classic – New deal Galaxy S25 Ultra
Last updated: April 18th, 2019 at 12:29 UTC+02:00
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For those unaware of the issue, a number of Sprint's Galaxy S10, Galaxy S10e and Galaxy S10+ customers have complained about unexpected roaming charges, intermittent data loss and sporadic voice issues. The carrier rolled out an update to attempt to patch the bug, but it doesn't seem have been effective in some instances — indicating that some units could have a hardware defect.
Customers entitled to a like-for-like substitute have a number of different options, based on how long ago they purchased their unit and whether they opted for the Sprint Complete insurance bundle add-on. For most, they'll either have to fork out $75 for an instant replacement or have Sprint refer their claim to Samsung, who will then address it under the handset's 24-month warranty.
Here's what you need to know:
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