Watch

No fix in sight for the Galaxy Watch issues irking users

It has been over a month since Samsung’s new smartwatch was released and there’s still no fix for the many Galaxy Watch issues. Users have been complaining about issues with the very features people tend to purchase a smartwatch for in the first place.

There are countless reports of these on Samsung’s forums and in a closed Facebook group for Samsung smartwatches. Users are reporting pedometer (step counter) and heart rate sensor issues. There are also reports about incorrect sleep and heart rate tracking as well as less than expected battery life.

No fix yet for Galaxy Watch issues

The first acknowledgment of issues with the pedometer and heart rate sensor came from a moderator on Samsung’s forums last month. The temporary fix suggested involved rebooting the watch when the problem is detected and then disabling the Elliptical trainer and Rowing machine setting. Users on the Facebook group are complaining about missing steps. They say that particularly the first 15-20 steps after being still for a period are missing.

The Galaxy Watch issues don’t stop here. Some are complaining about sleep tracking not counting deep sleep. Others say that heart rate tracking completely loses track throughout the day and particularly during workouts. The graphs and data on the watch itself appear to be correct.  It may just be a matter of the data not syncing correctly with Samsung Health.

Some say that the calorie burn being displayed is low compared to other trackers. This could be due to the heart rate tracking being out of sync. A few owners have complained about getting only 2/3 days of battery life on the 46mm model.

Samsung has been asking users to provide diagnostic information directly to the software team when they experience any such unusual behavior. Nevertheless, these issues have been present since the Galaxy Watch came out.

A firmware update was released recently for the Galaxy Watch but it didn’t seem to include any fixes. It’s about time that Samsung rolled out the firmware update that addresses these issues on its new smartwatch. Have you experienced any of these issues on your Galaxy Watch? Let us know in the comments below.

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eyuce
eyuce

I have the same problem that my 46 mm Galaxy Watch is not reading my heart rate properly. But what I realize is that it fails approximately around the same time everyday. For this reason, I suspect it is related to memory and I hope samsung will fix it (I do not exercise and I do not repeat a certain motion everyday).

In order to get the heart rate reading again I just toggle between frequent and always. When I am in frequent I do one measurement manually may be try twice and it starts to read my heart rate.

masi0
masi0

Having altimeter issues when running with the watch. Normal altitude for my location is 104m but after 10k run watch shows -120m 🙂 Proper altitude comes back to normal after ~30m

Issue not occurs when using as a watch

azkendrick
azkendrick

The watch is pretty great looking with a lot of features but the heart rate sensor and sep count issue was a deal breaker for me, I . have returned two of these thinking the first may have been a defective unit. If Samsung can address this I would gladly buy another. Maybe they can cutback on the number of phone models they make and take care of existing products

delvauxy
delvauxy

Strange behaviour of the watch ( 46MM BT model) I get notifications that I can read on the watch but once read they disappear.. When yellow ball is there, Turning the bezel should allow to read the notifications but I got the message that there are no notificatons It is the first time I get this.i had previously the S2 S3 sport without such an issue even with the sport connected to my note 9. I tested the 42mm and I can’t remember but I’m pretty sure that this was working correctly.. I already reinstalled from scratch. It worked normally… Read more »

delvauxy
delvauxy

I’m on BHR3 release

Martez Ward
Martez Ward

I’m have a problem with the music player. If o have more then a few song on an album it says “no tracks” but if I go to the recently played playlist that same song will work. Its bugging the hell out of me

andoceo
andoceo

HR show ridiculous values, I find myself having 150bmp while driving my car, having auto HR on. After restart and changing to manually, I receive correct results.
During workout sometimes just a flat line.

This is the second watch as I thought the first one is broken.

Is this a software issue or a hardware problem?

tkp206093
tkp206093

Samsung galaxy watch Daily assistant cannot be used

Biransahin
Biransahin

No problems for me as I have Gear S3 Frontier. All the problems are well fixed by now. 🙂

travistyofjustice
travistyofjustice

Not within 2500 steps of daily step count. Activity tracking hardly works at all… Will tell me I need to get active while I’m moving around.

vanillasky
vanillasky

Does anyone got the previous update to R800XXU1BRH3? I’m in UK and still running BRH1 and can’t see any OTA update.

garybrett17
garybrett17

I’ve only ever had RH1 since unboxing on 7th Sept in UK

Wilksie
Wilksie

I also ripped open the box ON Sept 7th and yet to get anything OTA. I had issues where it wouldn’t give me very delayed messages but was random when it did it. The watch would vibrate and I’d expect the message to be picked up by the notification listener and a response on the watch… but nothing. Occasionally I’d get it but mostly I wouldn’t. I think I’ve worked it out. The Gear S2 it replaced didn’t mind if the phone was in “do not disturb” mode buy this Galaxy Watch really doesn’t. If DNB mode is on the… Read more »

garybrett17
garybrett17

The watch itself is very nice if you can bypass Bixby which is an absolutely pointless inclusion, it cant even add 10+20. The problem lies in the fitness tracking of Samsung Health V6 or Tizen 4, I’m not clever enough to know which it is and judging by Samsungs response so far neither do they? Steps, HR, Calories, stair count and sleep are all way off on my watch in the UK, in fact HR is actually dangerous, when it does track it tracks much lower than actual heat rate, could be an issue for some. That aside all products… Read more »

_alex_
_alex_

Yes in fact during swimming watch does not measure continuously heart rate, gear sport before is doing well.
We WAIT for Samsung reply Asap, thanks

locarno
locarno

Yes. I have problem with Altimeter widget, because it don’t show altitude. The problem appeared after I updated app from Galaxy Apps. Need to factory reset GW, to solve this problem, because I can’t uninstall app update. GW need more fixes.