Samsung Electronics has announced the opening of a new 34,928 square foot customer care center in Greenville, South Carolina. The new facility, referred to as the ‘Connected Care Center,’ is located at 901 Holland Road in Simpsonville, S.C, and is Samsung’s second consumer care center in the state. It is opened in partnership with Alorica, a leading platform in the customer service space.
With this new center, Samsung intends to improve its customer service across the entire ecosystem of Samsung products and services. As products are becoming more complex and interconnected, Samsung is expanding and upgrading its after-sales service and support systems in the US to adapt to the changing needs and expectations.
Among other things, the Connected Care Center will have training centers for onsite agents, private and secure support space, and a ‘connected living lab’ for agents to test and compare Samsung and rival products to better understand real-world scenarios. The site will also showcase the entire range of Samsung products and services.
Expanding footprint in South Carolina
The new facility will generate a total of 400 support jobs in the region by 2020, of which 200 new jobs will be created this year. The new site expands Samsung’s footprint in South Carolina where it already has more than 600 employees in its first support center. Samsung also opened a $380 million manufacturing plant in the state earlier this year.
Commenting on the announcement, Michael Lawder, senior VP of Customer Care at Samsung Electronics America, said, “Today's announcement goes beyond our commitment to providing superior care for Samsung products, and ensures that Samsung customers are able to receive world-class education, training and support to connect their products and maximize their use however and whenever they would like. “
