Samsung wants to make it easier and faster for its customers to get repair work done on their devices which is why the company today announced the launch of its new Samsung Service Center in Rotterdam, Netherlands. This is the second such repair center in the country. Samsung launched the first one in Amsterdam last year. Samsung told us today that the service center in Amsterdam is catering to more than 1,000 customers every week.
These are Samsung's own service centers so the customer experience will be better. Customers can head over for repairs, technical advice, help with setting up their devices and using its features. The company also sells its latest accessories through these centers.
New Samsung Service Center in Rotterdam
Our daily lives would be a mess without our smartphones as we rely on them for a wide variety of things such as keeping up with our friends and family, conducting business on the go, finding our way around town and more. So it's a big inconvenience if our handsets stop working for some reason.
Samsung wants to make it easier for its customers to get the repair work done quickly so that they can get on with their lives. This is where the new service center will play a key role. Customers can wait in the comfortable seating areas while technicians work on their devices. The experts will work on devices both in and out of warranty and will also help customers with settings, making backups or just providing general advice to help them get the most out of their device.
We were in attendance at the new Samsung Service Center launch today in Rotterdam and were told that the company plans to open ten of these centers in the Benelux region. It's easily accessible by public transport and car at Vuurplaat on the Rotterdam Kop van Zuid where it's located.
We were given a demonstration of the repair service with a Galaxy S9+ that had its front and back glass broken. The repair job took about 45 minutes from start to finish and the handset was good as new.
