Phone

Samsung Galaxy S6 edge+ screen susceptible to cracking for no apparent reason?

Samsung has made two smartphones in a single year with a display that curves to both sides, but this particular screen technology is rather young and is prone to issues that you wouldn’t see on regular displays. Many users of the Galaxy S6 edge had reported that their phone’s display had cracked for no apparent reason when sitting idle; we didn’t cover the issue given it wasn’t as widespread, but it seems the same problem might have carried over to the Galaxy S6 edge+ as well.

Now, the evidence for this is based on a single device – one of us here at SamMobile heard from a friend that the display on their Galaxy S6 edge+ had cracked without the phone having been dropped or damaged in any other way. This particular unit would get rather hot from time to time, so heat could be one possible reason since a lot of Galaxy S6 edge users had said their device was being charged when the damage occurred. Some users have also said touching the phone with cold hands when it was somewhat hot could also be the reason, but in either case, it’s rather strange that a smartphone display can start cracking up like this.

We have reached out to Samsung for an official statement on the matter and are waiting to hear back. In the meantime, if you have a Galaxy S6 edge or Galaxy S6 edge+ that developed cracks on the display’s glass while sitting idle, let us know in the comments below.

s6-edge+-screen-3

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Nelly Nel
Nelly Nel

Woke up this morning to see my S6 edge+ screen cracked, this is really shocking

hannara
hannara

my s6 screen had cracked for no reason my battery has been overheating quite badly the past few days and now my phone has died completely, samsung are not willing to fix my phone as they say I have dropped the phone but i have never dropped the phone !!!

NickiSCL
NickiSCL

Hi all , My Galaxy 6 Edge + Has also cracked while charging !! Urgh It’s a fine crack running from the button just above the charging in point to quarter way up the screen.. It’s kept in an Otterbox case all the time, I’m devastated , I’ve owned it 8 months & it’s on a two year contract… Do I try contacting Samsung ? Thanks any feedback appreciated

Corduroybee
Corduroybee

From the time I got the phone, I could feel that the surface of the screen had a slight bump or warp. I didn’t think much of it at first, but now there is a big crack along the warp, and several smaller ones radiating out from it. I can feel the crack on the warp, the smaller ones are hairline and can’t be felt. The largest one happened in my pocket while I was walking. The phone wasn’t compressed or struck in any way. The others happened while charging. The thing that pisses me off is that everyone at… Read more »

esjas12
esjas12

I have a crack (hairline, almost like a scratch) and doesn’t affect the screen resolution. My Samsung Galaxy S6 Edge is in a protective case and has not been dropped. It was a Christmas present in December 15 and I’m not sure whether to take it back to the supplier as a manufacturing fault. A tad pi$$ed

brittens
brittens

My screen has shattered twice now in a month! The first time I thought it was human error! But yesterday I had it on the passenger seat of my car and it was fine when put it down and shattered when I picked it up!

Lisalawton1975
Lisalawton1975

I have the gold s6 edge and charged overnight. Charger at charge point gets incredibly hot to the touch so couldn’t hold for long. Woke the next morning and screen cracked (a top layer to the screen) from between the speaker down to the left hand side of the home button. No customer service was told before going any further it would have to be a paid for repair. I could go through insurance but this is a defective product not fit for purpose

gashead1972
gashead1972

I’ve had my S7 Edge for 20 days and the glass shattered while it was on charge overnight; was VERY hot. It wasn’t dropped, hit etc. and is in a protective case. There’s instances of the Gorilla glass shattering all over the internet, but phoned Samsung and they say it isn’t covered under warranty…..been on the phone with them numerous times, but they just won’t budge.

Frustrateds6edgeowner
Frustrateds6edgeowner

This is rather long so please bear with me… I have had my S6 Edge for for 7 months in which time it has been faultless (as have all of my previous Samsung phones), that is until recently! The phone was in perfect condition, without a single scratch or mark on it, it has been extremely well looked after and has definitely never been dropped or banged. The phone was fine when I put it on charge in the evening, however when I unplugged the charger the following morning, it had developed a perfectly straight hairline crack across the screen,… Read more »

desmodontidae
desmodontidae

i have the the same problem. just 2 days ago my phone get cracked from the edge of the ear speaker without any kind of hit
you can see it from here:
http://i.hizliresim.com/NrLBQO.jpg

erniem
erniem

Mine has cracked top left corner and diagonally to the centre of the screen.
I don’t recall dropping it and have it in a clear view case.
Been having problems with call reception since this happened, going to try to swap the sim to see if that has an impact rather than get the phone replaced

paternostertje
paternostertje

These kind of articles are useless. The question is not if the screen cracks without any reason. The question is if there is a flaw in the design or not. Investigate that and if there is, write an article about it.
You might also write an article about the microphone dying, the camera not working or the fingerprint reader not working. With millions of devices around the world the odds you are correct are pretty high!

acalvanese
acalvanese

Hi Paternostertje. I think that this is actually a manufacturing issue. Due to my engineering background and material processing understanding, when you need to add those beautiful curves that you get on the S6 EDGE series, you must have a ductile material in order to achieve the desired shape. This leaves you with a problem, the more ductile you are the easier it is for you to scratch the surface (Which I think is my personal case). On the other hand if the material is too brittle it will crack and break without any apparent reason (thermal expansion could be… Read more »

acalvanese
acalvanese

I have the same problem here the screen of the S6 EDGE + it’s supper prone to scratches which makes it kind of a nightmare. Also there is another flaw, while sudden changes of temperatures (warm-cold or vice versa) is possible to see the appearance of bubbles.

The scratches that appeared on my phone’s screen happened while this one was keep inside of a bag and running a bit warm. Conclusion, the glass has some tempering issues and this could be consequence of a lack in QC.

Khlad
Khlad

I got my Galaxy S6 Edge since marts, and dropped the phone a few times, i dont use any cover, or screen protection, the screen is beutiful and there are not any scratches on the screen, but on the side of the phone where there is aluminium, there are a scratches.

evrisk
evrisk

Seems like the same issue that appeared on Nexus 6P camera window. It breaks randomly on few unlucky phones. That seems like a glass fault or the glass is too tight sealed or smth. I do not worry as the same issues appeared on other phones as well. The real question is Samsung replacing those phones or they do not recognise it as a faulty unit thus blaming the user that it was his fault that he dropped it? If Samsung fixes / replaces those unlucky units without extra cost then it should be no problem. The S6 Edge is… Read more »

glenner
glenner

2 months ago when i bought my s6 edge+ my glass back cover cracked just like that. It happened the same day i bought it. I was installing some apps and setting up the device so it ran a bit warm, but certainly not hot. After using it i laid it on a table and after a few minutes i heard the back cover breaking, for several minutes it kept on crushing! I was stunned. Contacted the store and samsung immediately but they refuse to exchange it or fix it for free! I have photos and emails of all those… Read more »

ijazali
ijazali

Naah…! Didn’t face any issue like that Thank God, but one problem is with the screen protector for my s6 edge plus, it start removing from the edges it self, i dont know why, either it didn’t seem to stick to the curves or whatever is the problem, but its really annoying, i change it and still the problem persist.

o0MHJ0o
o0MHJ0o

I have the edge+ and dropped it twice. Not a single scratch, crack or bubble anywhere! Thankfully. Odd thing is I’ve never dropped my previous phones, I suppose I’m jus getting used to the size. I bought it directly from Samsung and it came with a faulty charger! Luckily they replaced it instantly. The glass seems pretty tough, it’s definitely odd.

ibanky
ibanky

My S6 edges plus is too easy to get the permanent scratch on the screen. I changed to the new screen at Samsung Service Canter (Which cost me $250 for whole body) just a few days the new scratch come again… I give up with this issue.
Just changed to Note 5 is a lot better.

skezza64
skezza64

Bet Samsung won’t admit to it, there is no end of problems with various products on watchdog that the manufactures don’t admit to

ProdByEchelon
ProdByEchelon

Can’t really comment but I can say that yesterday my Note5 was EXTREMELY hot whilst cable charging. I wasn’t even using it. I now charge wirelessly (fast wireless) now since my phone only gets warm when using that method.

schickel
schickel

On my S6 edge I had “bubbles” in the display. Also a known issue from many user. I’ve got my edge repaired back with a new display.

manojmcn
manojmcn

Whenever there is a new article in Sammobile and heading starts with keywords bad, breaking, ugly, fail, worthless, skeptic etc.. look no further for the author name – the one and only rebellious Abhijeet. I guess most people skip such articles.

Martin R.
Martin R.

This makes no sense whatsoever! This was told by one of our crew members and we did a little investigation and it turns out that more have these problems.

Is this something we can’t report than?

Abhijeet M.
Abhijeet M.

“Note 5 is best flagship.” You are blind and you are stupid! No SD card, no IR blaster!

“Samsung device has problem.” You hate Samsung, you don’t know anything!

The story is always the same. And as Martin said, this is an issue that people have talked about, and being a Samsung fan site, we point it all out, positive or negative. The truth here is that our writers are usually busy covering regular stories, and being an editor I get the time to spend on such articles that aren’t time-sensitive or need to go live so quickly.

manojmcn
manojmcn

What I meant is a pattern of articles in your name and hence one tends to overlook those without looking at the merit of the case. Especially during Note5/S6 Edge plus post release, another writer wrote contrasting views on the devices when your article was published. It may be because how you may divide work in your team. Anyway I don’t expect my comments to be moderated out from now on…Thanks 🙂