Samsung delivers official statement regarding Galaxy S3′s Android 4.3 update issues

Two weeks ago, Samsung finally released the much awaited Android 4.3 update for the Galaxy S III, but immediately after updating the device to Android 4.3 users started to complain about various bugs they were encountering. We ourselves tested the Android 4.3 update extensively and came to the conclusion that Samsung might have rushed with the new update just so that they could bring in GALAXY Gear’s support to the Galaxy S III. Samsung KNOX was also not implemented in the software update, even though Samsung promised that it will introduce KNOX with the Android 4.3 update.

Major issues in new Android 4.3 update for Galaxy S III:-
- Wake up lag (Sometimes it takes a few seconds to wake the device from standby and sometimes a few minutes)
- Random Freezing
- Huge battery drain
- Bluetooth Audio issues during playback in car
- Stuttering music playback with stock Samsung music app
- Device freezes as soon a call is received (Black screen issue)
- Poor RAM management (very difficult to multitask)
- Wi-Fi issues

After receiving so many complaints about the new Android 4.3 software update, we contacted Samsung Mobile UK for an official statement on the matter, check the statement below.

“As we are currently investigating the reported issues with Galaxy S3 4.3 Jelly Bean update, the upgrading service has been temporarily suspended. We are committed to providing customers with the best possible mobile experience, and will ensure to resume the upgrading service at the earliest possibility.” – Samsung Mobile UK

According to the statement, Samsung has temporarily suspended the upgrade service and the Android 4.3 update (I9300XXUGMG9) has been pulled from FOTA and Samsung KIES. So you won’t be able to update your Galaxy S3 to Android 4.3 at the moment.

Galaxy S3 users were waiting for this update for a long time now as the device was still running a year old version of Android (4.1.2), Samsung never updated the device to Android 4.2. We think Samsung should have taken some more time and iron out all the bugs before actually rolling out the firmware upgrade as it has made a lot of its customers very unhappy. We will let you folks know as soon as Samsung resumes the upgrade service again.

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2 years 4 months ago

Hi my friends..

its my first post in here and its about my s3 – i9300, see the problem is i downgrade from 4.3 to 4.12 after upgrading to it, several times and i lost:( my imei number and retrieve it by flashing MG4 modem file as i directed to do that thankfully from PDA developers, but the issu now its whene i turn on my bluetooth from the menu the phone is hanged ( freeze) and after that it restart 2 to 3 times,
and i don’t know why please heeelllppp pleeeeeeezzz :o

3 years 2 months ago

updated my s3 to 4.3 a few weeks ago, and i’am facing the same problem with battery drain. Hopefully they will fix this soon.

3 years 3 months ago

Took the “update” 10 January. I reckon Samsung didn’t SUSPEND it long enough. They obviously didn’t fix the “update” before sending it out, again
Battery drain is at 1% down, every 4 minutes
I tried Factory Resetting, but no improvement.
This is just stupid! Obviously a rush job! Don’t they test such things, prior to putting them out to their customers???
The VZW community site has reps providing such wonderful advice as how to reduce battery drain and such. (EYES LOOKING UP!)

3 years 3 months ago

hey guyrs sorry if i bather u but iu have a probleme with my S3 i flash it with android 4.3 but whene i want to downgrade it i wanted to root nit but it gives me” Get Pit For Mapping ” in odin…does anyone knows what does it mean §§….

3 years 4 months ago

I really really really really hate samsung now… almost 05 years i am using samsung phones all high end phones.. and am so disappointed with the updates they provide…been waiting for ages for the update for S3 now and still they didnt deliver any standard ones but concentrating on producing more (S5/Note 4 etc) phones… i have spent hell of a lot money on the phone which i am using now…and no way am gonna spend a dime in samsung phones hereafter..switching to HTC for real..AND DUMPING MY CURRENT PHONE..NOT EVEN GONNA SELL IT TO ANYONE.. Samsung you money hungry piece of trash…. you will loose your market share soon enough and will be back to the place as you were before when nokia dominated..

3 years 4 months ago

Unlock lag is still here unfortunately. Beside that:
Unlock light effect introduced in 4.2 leak disappeared.
Flash light widget is also missing
Lock screen short cuts thanks to Wanam Xposed

Ones step forward three step back…

3 years 4 months ago

The only bug I have is that three download files keep coming back to my notification dock. I don’t have these files anymore but only reoccur in my notdock. Anyone else have this issue or have hit this issue in other versions of the os? Have any ideas what to do?

3 years 4 months ago

Yes! I have a picture that now says it downloads about 20 times each day!

3 years 4 months ago

Yes the golden question, when will we be getting the fixed firmware for our devices? That would be a nice to know.

3 years 5 months ago

Wen we get the fixt BTU 4.3 update Tnx it’s time more then 14 days after shame to samsung

3 years 5 months ago

tI too flashed the 4.3 firmware on my GT I9300. I can’t make call anymore. the phone says not registered on network. i came back to stock rom but it didn’t solve the problem. used ariza patch but still a problem. what to do then? MY IMEI has changed to 004999xxxxx

3 years 5 months ago

So far, i missed a train connection because my phone wouldn’t wake up to tell me which platform i needed. I’ve been 10 minutes late on an appointment because gps failed on google maps navigation. I’ve missed three phone calls because the screen wouldn’t wake up to let me answer. And i’ve spent a few euros not being able to hang up out-of-bundle phone calls because the screen didn’t wake. I actually had to pull out the battery a few times to hang up.

Thank you samsung :-(

3 years 5 months ago

PS and this is all after the update had all my apps crashing, so i already did a factory reset and a cache clean. Apps crashes and everything hanging is a bit less frequent now, but still very common.

3 years 5 months ago

I just flashed the UK BTU version ( xxugmj9) and everything seems good save for the occasional lock screen lag, which is bearable compared to the ireland version. The app crashes and heating problems are gone too. I did something similar to what micheal1601 did which was:
1. BACKUP important files and apps
2. Do a data+cache wipe via recovery mode then remove battery for at least 5sec
3. Flash the firmware via odin
4. Do another data+cache wipe, then remove battery for at least 5sec
and voila!

Note: In my case, I didnt restore any old app, just contacts and some important files.

3 years 5 months ago

i update my s3 to 4.3. so what can i do? my s3 crashes,restarting and many problems… plz help me….

3 years 5 months ago

We’ve found a part fix for S3 Jelly Bean 4.3 problems here >

Hope this helps

3 years 5 months ago

Samsung has been very good in all the previous updates. What is happening now!!!!

A quick Samsung fix and release of 4.3 updates to all customers, may keep customers. otherwise Samsung may start loosing some of them.

3 years 5 months ago

Подигравате се с нас,подигравате се с доверието,което сме Ви оказали..Давайки 1200лв при излизането на телефона,аз си мислех:те ще пускат постояно ъпдейти,ще доставят полезни неща.А то каква подръжка… Ти не може за един от най-успешните си телефони да не пускаш ъпдейт повече от година! А още по-грозното е как чакахме 4.2.2 и в последната седмица преди да излезе президента на Самсунг Шин Шен Нещо си,каза ама Вие сте Бого помазани,Вие ще получите направо 4.3. ,но чак през август. ПОГЛЕЖДАМ КАЛЕНДАРА И КАКВО ДА ВИДЯ? МАМА ВИ СТАРА ВЕЧЕ Е 19-ти ноември и сме получили само един КУР!И как може за 2 седмица да са го получили само 10 оператора?Как Apple за 1 ден достави IOS7 за всички?Как? Нали Самсунг се бият в гърдите колко по-велики сте от Apple.Е ДОКАЗАХТЕ КОЛКО СТЕ ВЕЛИКИ!Яд ме е,че дадох толкова пари на такива лъжци и мизерници,които само обещават,но не си спазават обещанията.Яд ме е ,че препоръчвах шибаните Самсунг и на познати и приятели.

3 years 5 months ago

whilst I agree with the move to Cyanogenmod… Cyanogenmod, has still has issues with NFC and STK… Cyanogenmod is unable to support these functions correctly… I had to go back to Samsung stock firmware, in order to use correctly…

3 years 5 months ago

Whoever looking for a solution to downgrade Samsung galaxy s3 android version 4.3 to android 4.1.2. please follow the simple instructions. normally when you try to downgrade to android v4.1.2 there will be two major issues. “Imei” corrupt issue as well as “Not registered on network”

solution to fix the issue.
Download and install i9300xxemg4 v4.1.2 country slovakia (sammobile)
after installation it may take several minutes and the samsung logo will keep on refreshing. All you need to do is to patiently wait for few minutes. shutdown the mobile and get into recovery mode by pressing (volume up, home and power button) – format the internal memory and restart the mobile. after few minutes it will boot into the os and you can start using your mobile as usual. Trust me this works.

(People who dont have patience, normally dont wait till it boots and start reverting it back to v4.3 and complain about it)

3 years 5 months ago

You say “several minutes”, how much is it ? 5, 10, 30, 60 minutes?

3 years 5 months ago

hey bro if I use my own country firmware it wll not work ? I mean my fone uae and u r telling to doqnload another country why like that

3 years 5 months ago


In my case, if I can keep Free Memory to more than 200MB, the phone behaves reasonably well.

If you are suffering from the issues with the 4.3 update, I have found these steps help. (I now have a responsive phone that lasts about 24h on a single charge)

1.. Remove as many memory hungry Apps like Facebook, Viber, eBAY, etc that you can live without for now (Use the browser interfaces if you need).

2.. Every time you finish doing anything on the phone, and before you screen-lock/sleep it. Long press the home key and close all recent apps and perform a “Clear memory”

This should keep you going until Samsung fix it.

3 years 5 months ago

Too many issues. I tell u guys why. Becouse they wan’t to change to many things in this firmware. They need to put new touchwiz etc to wthis frimware and then optimize to work on sgs3 is not to much for Samsung Ingeners

3 years 5 months ago

I start to think I will never buy samsung devices again, my next device will be sony xperia or HTC.
Samsung don’t care about what customers need, they care about money.
They don’t upgrade S3 with the last version of touchwize and widgets, they aim to let people buy thier new devices.

Vincent Manjuran
3 years 5 months ago

I think this is all because of the old kernel.
The kernel is still old.
Where as devices like Samsung galaxy Grand quattro have the updated kernel version 3.4, this is so dissapointing!!! Seriously!
Many users have reported that after changing the kernel to some custom kernel solves the problems!
so i think they should update the kernel to version 3.4 and try.!

3 years 5 months ago

ashkanshahbazi you do reflash firmware xxemg4 or just modem xxemg4 cause efs file is modified in this can just reflash the last modem is working in your can extract the modem eassyless

3 years 5 months ago

(Samsung Galaxy S3) I was using fimware 4.1.2 and had lots of issues: phone restarting every 15 minutes approx. bluetooth wont turn on and USB mass storage was reporting unkown device. So i decided to upgrade using the First firmware 4.3(Germany) from Sammobile that was .zip file included (csc,modem,pda, e.t.c and odin was included in the .zip and so on. I did read some of the forums and instructions for upgrading the galaxy s3. So i opened odin selected the firmware files modem , pda , csc, and bin files and also took the risk selecting checkboxes : nand erase, repartition, phone efs clear and bootloader update.. and flashed the phone and i was amazed that it completed the operation with sucsess and the phone restarted without any issues! Now im using the galaxy s3 with 4.3 firmware more than a week and everything is working like charm and didnt notice any issues yet. As im using the phone all day and battery lasts about 2 days with wifi in use. Oh and bluetooth is working again and USB mass storage also.

3 years 5 months ago

Google please help Samsung.