Posted by Faryaab S. 11 months ago

Samsung delivers official statement regarding Galaxy S3′s Android 4.3 update issues


Samsung-office

Two weeks ago, Samsung finally released the much awaited Android 4.3 update for the Galaxy S III, but immediately after updating the device to Android 4.3 users started to complain about various bugs they were encountering. We ourselves tested the Android 4.3 update extensively and came to the conclusion that Samsung might have rushed with the new update just so that they could bring in GALAXY Gear’s support to the Galaxy S III. Samsung KNOX was also not implemented in the software update, even though Samsung promised that it will introduce KNOX with the Android 4.3 update.

Major issues in new Android 4.3 update for Galaxy S III:-
- Wake up lag (Sometimes it takes a few seconds to wake the device from standby and sometimes a few minutes)
- Random Freezing
- Huge battery drain
- Bluetooth Audio issues during playback in car
- Stuttering music playback with stock Samsung music app
- Device freezes as soon a call is received (Black screen issue)
- Poor RAM management (very difficult to multitask)
- Wi-Fi issues

After receiving so many complaints about the new Android 4.3 software update, we contacted Samsung Mobile UK for an official statement on the matter, check the statement below.

“As we are currently investigating the reported issues with Galaxy S3 4.3 Jelly Bean update, the upgrading service has been temporarily suspended. We are committed to providing customers with the best possible mobile experience, and will ensure to resume the upgrading service at the earliest possibility.” – Samsung Mobile UK

According to the statement, Samsung has temporarily suspended the upgrade service and the Android 4.3 update (I9300XXUGMG9) has been pulled from FOTA and Samsung KIES. So you won’t be able to update your Galaxy S3 to Android 4.3 at the moment.

Galaxy S3 users were waiting for this update for a long time now as the device was still running a year old version of Android (4.1.2), Samsung never updated the device to Android 4.2. We think Samsung should have taken some more time and iron out all the bugs before actually rolling out the firmware upgrade as it has made a lot of its customers very unhappy. We will let you folks know as soon as Samsung resumes the upgrade service again.

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62 comments on “Samsung delivers official statement regarding Galaxy S3′s Android 4.3 update issues

  1. scottlohr 11 months ago said:

    this is old news why not tell us when they are going to get the 4.3 updates fixed and back to sending it our to us Glaxy S 3 owners, i found out they stoped the 4.3 update about 5 days after they send out the first 4.3 update to irland whitch was over a week ago. lets get it fix and out before they chnge there minds and want to skip the 4.3 nd go to the 4.4 unless they lredy did that.

    Report this comment

    • micheal1601 11 months ago said:

      I updated my S3 as soon as the update came available and that was the issue updating your phone you are going from 4,1 to 4.3 which is a massive jump on a update as drivers need updating as well as apps and the core system.so i downloaded the full firmware off sammobile site then wiped my phone by going into recovery mode and wiping user then cache i then put the 4.3 firmware on the phone using odin when it reset i took battery out and put it back in then went back to recovery and wiped user and cach files again reboot waited for it to boot then everything was great i am getting over 20hrs battery my best where i charged it and left it until it died was 37hrs but as i said even though wifi and mobile data was on i didnt use the phone but it did receive texts emails and un answered calls.
      i havent had any of the issues that have been mentioned in fact i find it more stable than the s4 update om my other phones.

      Report this comment

      • Pinatubo 11 months ago said:

        Tnx for the news, i did it so and you are right no issue us well, have also good battery running time 20h +++

        Report this comment

      • ibotron 11 months ago said:

        Can you tell us again what you did.

        I am in Turkey and my phone was updated to 4.3 by OTA, but it is awful.

        Did you download Stock Rom firmware or 4.3 firmware?

        Report this comment

  2. behzad110 11 months ago said:

    sad news for me…i wanted 4.3 on my gs3 now :(

    Report this comment

  3. ashkanshahbazi 11 months ago said:

    i can’t return to 4.1.2 after upgrade to 4.3,because after downgrade to 4.1.2 is on my s3 below error

    (( Not registered to network ))

    so pleaseeeeee help me ASAP.
    i live in Iran, and i can’t contact with Samsung support.

    • bleedme 11 months ago said:

      hey bro I know how to solve this issue but im at work now tonight I will tell you how to fix it. same happened with me before and solved it

      Report this comment

      • ashkanshahbazi 11 months ago said:

        Hi,

        would u please tell me know about how to resolve it.

        Report this comment

        • exuberant 11 months ago said:

          I am joining the queue as well, I live in UK and wasted around 3 hours already on trying three 4 different images.

          Please let us know how to resolve this.

          Thanks

          K

          Report this comment

        • bleedme 11 months ago said:

          ok guys first of all you need your phone to be rooted in order to fix it, if its not rooted search google for :CF-root galaxy i9300 and you will find many threads on how to root it. after its rooted go to google again and search for : “ariza patch i9300 xda”.. the first result will be an xda thread go to it and you will find a topic about restoring the signal on your network, its called ariza patch and it will make the signal work again, in the thread you will find many questions and answers on how to solve it, if it does not work let me know.

          Report this comment

          • pisco24 11 months ago said:

            Itried ariza patch i9300, but it doesn’t work even to root and install the two modems via sd card, the phone still display not registered on network, I’m running 4.1.2, bultnumber is I9300XXEMG4. plz try to help me I’m from RWANDA(CENTRAL AFRICA)

            Report this comment

      • omidurmia 11 months ago said:

        hi, root ur device, then patch new modem patch for android 4.3 which is I9300XXEMG4 from recovery. if need more explanation contact me

        Report this comment

    • oldskull 11 months ago said:

      try with KIES. go to tools firmware upgrade and instalation put the phone model and serial number then kies will download the firmware put the phone on download mode

      Report this comment

    • tahasmarty 11 months ago said:

      Dude just flash MG4 Modem with Odin and its solved your problem is so easy its a common issue :)

      Report this comment

      • rash732 11 months ago said:

        How mate if I downgrade my s3 i9300 to 4.3 to 4.1.2 it will loss the imei then how to to recover it tell me please am fed up with 4.3 …

        Report this comment

  4. robdebob81 11 months ago said:

    I got the 4.3 update on my s4, what a bad mistake that was I also got the knox software bundled in with it, I will warn you now do not open the knox software. It will max out your ram put huge strain on the battery and block most apps, you will also get constant error pop ups. The worst thing about the update is the really bad camera lag its at least 6 seconds on my device and then another 5 to process the image. Also the 4×3 keyboard has been taken away

    Report this comment

  5. takistmr 11 months ago said:

    These delays and bad releases make me want to stop buying samsung devises.

    Report this comment

  6. faraz_patkari 11 months ago said:

    my country is UAE but I update my s3 with ierland vodafone and I face same problems but now I want to downgrade my 4.1.2 what is the procedure for that bec I heard we cnt simply go back to privious version so pls help sammobile to downgrade agian for step by step procedure pls pls pls for god sake sammobile help me I fade up with this 4.3 I ruind my self my phone pls help for downgrade . waiting for reply

    Report this comment

    • bleedme 11 months ago said:

      hey bro I will tell you how to downgrade to 4.1.2 step by step but now im at work so tonight I will text u and explain it

      Report this comment

      • apple-pie 11 months ago said:

        @bleedme Can you solve it without rooting?
        if u can then please tell me how

        Report this comment

      • faraz_patkari 11 months ago said:

        thanks bro to respond I wll be very graitfull to u pls text me I m waiting for ur reply pls I not very advanced user so tell me step by step thanks

        Report this comment

        • bleedme 11 months ago said:

          ok bro I will explain it, I think you downloaded the rom 4.3 from this site, so go to firmware link in this site again search for 9300, many roms will show up download the rom from tunisia which is coded XXEMF6. download it and then extract it then flash it using odin by placing the md5 inside it in the PDA file and flash it, after it finishes restart the phone it won’t boot and will stuck at samsung logo so take off the battery so it shuts down then replace the battery again and turn it on using: Volume up+Home button+Power key it will load into recovery showing many options written in blue go down and choose wipe/factory reset, wait till it formats then reboot it and it will boot with 4.1.2 installed, however before doing this make sure to back up all your data because this procedure will DELETE EVERY FILE ON YOUR PHONE SO BACK UP!!!
          p.s: are you an arab? you said you are from UAE?

          Report this comment

          • faraz_patkari 11 months ago said:

            hey bro r u sure this process wll not brick my phone ha . and I m from kuwait not uae but my phon country is uae

            Report this comment

      • bleedme 11 months ago said:

        yeah Im sure it wont brick your phone, I have tried it like million times now. I installed 4.3 and 4.2.2 and all the custom roms you can think about it and always get back to 4.1.2 by this process because its the best.
        I am an arab too but living in Turkey, nice to meet u :)

        Report this comment

        • faraz_patkari 11 months ago said:

          nice to meet u too I m faraz ahmed whats ur good name and wher u from . onemore thing I want to cleat if I download my country I mean uae firmware instead of tunisia it wll work or not or if I downloaded another country I wll get ota in future or not bec my fone ia not rooted pls tell thanks for ur kind attension

          Report this comment

    • lovro 11 months ago said:

      Download UK BTU rom with this PDA I9300XXEMG4 and root through ODIN. But first make backup because u need to do factory reset after root. I do this and work fine for me.

      Report this comment

      • imsya 11 months ago said:

        @lOVRO,

        but i couldnt find the UK BTU rom with this PDA I9300XXEMG4 in sammobile. please let me know how/where to download the rom.

        Report this comment

        • Pinatubo 11 months ago said:

          Go to sammobile and press firmware you get a new window….
          Welcome – The latest firmware for your device. and now press again firmware you get the window…..Select your firmware…smartphone next android next gt-i9300 international next united kingdom BTU and download it thats it.

          Report this comment

    • artigat1 11 months ago said:

      I managed to downgrade using Odin. At first it got stuck in a loop showing the Samsung loading animation for ages. I had to boot into recovery mode and wipe everything, then re-install the 4.1.2 software. Everything is back to normal again now.

      Report this comment

      • faraz_patkari 11 months ago said:

        wich country firmware u used its ur own country wich fone belongs to or any other country pls tell

        Report this comment

  7. Exzanon 11 months ago said:

    I AM ON ANDROID 4.2.2 since 3 months , of the CyanogenMod stable release CM10.1.3 , and i am fully satisfied , its a better rom then samsung shitty roms that full up the ram with useless system applications and stuff. i have always a 35% free with my little ram running this custom Rom , i support Cyanogen .

    Report this comment

  8. lfo 11 months ago said:

    Google please help Samsung.

    Report this comment

  9. theo2408 11 months ago said:

    (Samsung Galaxy S3) I was using fimware 4.1.2 and had lots of issues: phone restarting every 15 minutes approx. bluetooth wont turn on and USB mass storage was reporting unkown device. So i decided to upgrade using the First firmware 4.3(Germany) from Sammobile that was .zip file included (csc,modem,pda, e.t.c and odin was included in the .zip and so on. I did read some of the forums and instructions for upgrading the galaxy s3. So i opened odin selected the firmware files modem , pda , csc, and bin files and also took the risk selecting checkboxes : nand erase, repartition, phone efs clear and bootloader update.. and flashed the phone and i was amazed that it completed the operation with sucsess and the phone restarted without any issues! Now im using the galaxy s3 with 4.3 firmware more than a week and everything is working like charm and didnt notice any issues yet. As im using the phone all day and battery lasts about 2 days with wifi in use. Oh and bluetooth is working again and USB mass storage also.

    Report this comment

  10. dkonect76 11 months ago said:

    ashkanshahbazi you do reflash firmware xxemg4 or just modem xxemg4 cause efs file is modified in this version.you can just reflash the last modem is working in your country.you can extract the modem eassyless

    Report this comment

  11. Vincent Manjuran 11 months ago said:

    I think this is all because of the old kernel.
    The kernel is still old.
    Where as devices like Samsung galaxy Grand quattro have the updated kernel version 3.4, this is so dissapointing!!! Seriously!
    Many users have reported that after changing the kernel to some custom kernel solves the problems!
    so i think they should update the kernel to version 3.4 and try.!

    Report this comment

  12. bsalem 11 months ago said:

    I start to think I will never buy samsung devices again, my next device will be sony xperia or HTC.
    Samsung don’t care about what customers need, they care about money.
    They don’t upgrade S3 with the last version of touchwize and widgets, they aim to let people buy thier new devices.

    Report this comment

  13. Vidoc 11 months ago said:

    Too many issues. I tell u guys why. Becouse they wan’t to change to many things in this firmware. They need to put new touchwiz etc to wthis frimware and then optimize to work on sgs3 is not to much for Samsung Ingeners

    Report this comment

  14. Rolando98 11 months ago said:

    sofwares from samsung sucks Cyanogenmod is way much better the phone speed is so much better open / closing apps , I prefer use nova launcher than the fucking slow Touchwiz I don’t know why samsung is always making bullshit in its updates.

    Report this comment

    • Rasta4i 11 months ago said:

      whilst I agree with the move to Cyanogenmod… Cyanogenmod, has still has issues with NFC and STK… Cyanogenmod is unable to support these functions correctly… I had to go back to Samsung stock firmware, in order to use correctly…

      Report this comment

  15. TonkleChicken 11 months ago said:

    IF YOU ARE IMPACTED – THIS HELPS !!!!!
    ======================================

    In my case, if I can keep Free Memory to more than 200MB, the phone behaves reasonably well.

    If you are suffering from the issues with the 4.3 update, I have found these steps help. (I now have a responsive phone that lasts about 24h on a single charge)

    1.. Remove as many memory hungry Apps like Facebook, Viber, eBAY, etc that you can live without for now (Use the browser interfaces if you need).

    2.. Every time you finish doing anything on the phone, and before you screen-lock/sleep it. Long press the home key and close all recent apps and perform a “Clear memory”

    This should keep you going until Samsung fix it.

    Report this comment

  16. imsya 11 months ago said:

    Whoever looking for a solution to downgrade Samsung galaxy s3 android version 4.3 to android 4.1.2. please follow the simple instructions. normally when you try to downgrade to android v4.1.2 there will be two major issues. “Imei” corrupt issue as well as “Not registered on network”

    solution to fix the issue.
    Download and install i9300xxemg4 v4.1.2 country slovakia (sammobile)
    after installation it may take several minutes and the samsung logo will keep on refreshing. All you need to do is to patiently wait for few minutes. shutdown the mobile and get into recovery mode by pressing (volume up, home and power button) – format the internal memory and restart the mobile. after few minutes it will boot into the os and you can start using your mobile as usual. Trust me this works.

    (People who dont have patience, normally dont wait till it boots and start reverting it back to v4.3 and complain about it)

    Report this comment

    • faraz_patkari 11 months ago said:

      hey bro if I use my own country firmware it wll not work ? I mean my fone uae and u r telling to doqnload another country why like that

      Report this comment

    • mato3848 11 months ago said:

      You say “several minutes”, how much is it ? 5, 10, 30, 60 minutes?

      Report this comment

  17. amato1987 11 months ago said:

    Подигравате се с нас,подигравате се с доверието,което сме Ви оказали..Давайки 1200лв при излизането на телефона,аз си мислех:те ще пускат постояно ъпдейти,ще доставят полезни неща.А то каква подръжка… Ти не може за един от най-успешните си телефони да не пускаш ъпдейт повече от година! А още по-грозното е как чакахме 4.2.2 и в последната седмица преди да излезе президента на Самсунг Шин Шен Нещо си,каза ама Вие сте Бого помазани,Вие ще получите направо 4.3. ,но чак през август. ПОГЛЕЖДАМ КАЛЕНДАРА И КАКВО ДА ВИДЯ? МАМА ВИ СТАРА ВЕЧЕ Е 19-ти ноември и сме получили само един КУР!И как може за 2 седмица да са го получили само 10 оператора?Как Apple за 1 ден достави IOS7 за всички?Как? Нали Самсунг се бият в гърдите колко по-велики сте от Apple.Е ДОКАЗАХТЕ КОЛКО СТЕ ВЕЛИКИ!Яд ме е,че дадох толкова пари на такива лъжци и мизерници,които само обещават,но не си спазават обещанията.Яд ме е ,че препоръчвах шибаните Самсунг и на познати и приятели.

    Report this comment

  18. Sleyum 11 months ago said:

    Samsung has been very good in all the previous updates. What is happening now!!!!

    A quick Samsung fix and release of 4.3 updates to all customers, may keep customers. otherwise Samsung may start loosing some of them.

    Report this comment

  19. MoreFrom 11 months ago said:

    We’ve found a part fix for S3 Jelly Bean 4.3 problems here > ow.ly/qR0Pq

    Hope this helps

    Report this comment

  20. fahad786 11 months ago said:

    i update my s3 to 4.3. so what can i do? my s3 crashes,restarting and many problems… plz help me….

    Report this comment

  21. runnington07 11 months ago said:

    I just flashed the UK BTU version ( xxugmj9) and everything seems good save for the occasional lock screen lag, which is bearable compared to the ireland version. The app crashes and heating problems are gone too. I did something similar to what micheal1601 did which was:
    1. BACKUP important files and apps
    2. Do a data+cache wipe via recovery mode then remove battery for at least 5sec
    3. Flash the firmware via odin
    4. Do another data+cache wipe, then remove battery for at least 5sec
    and voila!

    Note: In my case, I didnt restore any old app, just contacts and some important files.

    Report this comment

  22. pizzaman 11 months ago said:

    So far, i missed a train connection because my phone wouldn’t wake up to tell me which platform i needed. I’ve been 10 minutes late on an appointment because gps failed on google maps navigation. I’ve missed three phone calls because the screen wouldn’t wake up to let me answer. And i’ve spent a few euros not being able to hang up out-of-bundle phone calls because the screen didn’t wake. I actually had to pull out the battery a few times to hang up.

    Thank you samsung :-(

    Report this comment

    • pizzaman 11 months ago said:

      PS and this is all after the update had all my apps crashing, so i already did a factory reset and a cache clean. Apps crashes and everything hanging is a bit less frequent now, but still very common.

      Report this comment

  23. baptenda 11 months ago said:

    tI too flashed the 4.3 firmware on my GT I9300. I can’t make call anymore. the phone says not registered on network. i came back to stock rom but it didn’t solve the problem. used ariza patch but still a problem. what to do then? MY IMEI has changed to 004999xxxxx

    Report this comment

  24. Pinatubo 11 months ago said:

    Wen we get the fixt BTU 4.3 update Tnx it’s time more then 14 days after shame to samsung

    Report this comment

  25. Gotcha365 11 months ago said:

    Yes the golden question, when will we be getting the fixed firmware for our devices? That would be a nice to know.

    Report this comment

  26. ravendotnet 11 months ago said:

    The only bug I have is that three download files keep coming back to my notification dock. I don’t have these files anymore but only reoccur in my notdock. Anyone else have this issue or have hit this issue in other versions of the os? Have any ideas what to do?

    Report this comment

  27. tommydpl 11 months ago said:

    Unlock lag is still here unfortunately. Beside that:
    Unlock light effect introduced in 4.2 leak disappeared.
    Flash light widget is also missing
    Lock screen short cuts thanks to Wanam Xposed

    Ones step forward three step back…

    Report this comment

  28. ayuns 11 months ago said:

    I really really really really hate samsung now… almost 05 years i am using samsung phones all high end phones.. and am so disappointed with the updates they provide…been waiting for ages for the update for S3 now and still they didnt deliver any standard ones but concentrating on producing more (S5/Note 4 etc) phones… i have spent hell of a lot money on the phone which i am using now…and no way am gonna spend a dime in samsung phones hereafter..switching to HTC for real..AND DUMPING MY CURRENT PHONE..NOT EVEN GONNA SELL IT TO ANYONE.. Samsung you money hungry piece of trash…. you will loose your market share soon enough and will be back to the place as you were before when nokia dominated..

    Report this comment

  29. halasel 11 months ago said:

    hey guyrs sorry if i bather u but iu have a probleme with my S3 i flash it with android 4.3 but whene i want to downgrade it i wanted to root nit but it gives me” Get Pit For Mapping ” in odin…does anyone knows what does it mean §§….

    Report this comment

  30. pizzapablo 11 months ago said:

    Took the “update” 10 January. I reckon Samsung didn’t SUSPEND it long enough. They obviously didn’t fix the “update” before sending it out, again
    Battery drain is at 1% down, every 4 minutes
    I tried Factory Resetting, but no improvement.
    This is just stupid! Obviously a rush job! Don’t they test such things, prior to putting them out to their customers???
    The VZW community site has reps providing such wonderful advice as how to reduce battery drain and such. (EYES LOOKING UP!)

    Report this comment

  31. Jupz83 11 months ago said:

    updated my s3 to 4.3 a few weeks ago, and i’am facing the same problem with battery drain. Hopefully they will fix this soon.

    Report this comment

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