Many people contact us for information regarding software updates, we will not answer these kind of questions.

If your question is related to news, reviews or advertisements, we will surely reply as soon as possible.

Support
If you think you need help, and you have a valid question, you may contact us pesonally. Our contact details are found below.
Please try and send your question to the right staff member and make sure to always include your username and email address used to register your account.
In case you’re having trouble with the Firmware Section or the Devices/Compare Module, please contact our Firmware Admin (Johan Nenzén).
Also contact Johan in case of Firmware-related login issues (downloads).
For questions regarding your SamMobile account, please contact our Site Admin (Daniel van Dorp).
If you need assistance with the Unlock Service, please refer to our forum, or send an Email to info@123unlock.nl (SamMobile’s Unlock Service is hosted by 123unlock.nl).

Premium-related questions
For refunds, please contact premium@sammobile.com directly and describe the issue.
Need help, assistance or having complaints about our Premium Service?
In that case you may contact our Premium Team by sending an Email to premium@sammobile.zendesk.com.

Response times
Premium support and/or questions are always processed first, as soon as possible, together with complaints and/or refund requests.
Free user support is provided on a best-effort basis during the working days of the week.
We strive to process account deletion requests within the next 10 working days.


SamMobile Team

Name: Danny Dorresteijn
Title: Founder
Mail (business contact): support@sammobile.zendesk.com

Name: Martin Reinders
Title: Co-Founder, Marketing Manager
Mail (marketing contact): support@sammobile.zendesk.com
Mail (account deletions): deletions@sammobile.zendesk.com

Name: Johan Nenzén
Title: Firmware Portal Admin, Mobile App Developer
Contact (firmware/download support): Click here

Name: Daniel van Dorp
Title: DevOps Engineer, News Writer
Mail (general support): support@sammobile.zendesk.com
Mail (premium support): premium@sammobile.zendesk.com

Abhijeet Mishra
Title: Editor-In-Chief
Mail (news tips): am@sammobile.com

Name: Asif S
Title: Executive Editor
Mail (news tips): as@sammobile.com