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Galaxy S8 inadvertent screen wakeup leading to battery drain

The Galaxy S8 is experiencing inadvertent screen wakeup which in turn is leading to battery drain. Numerous users from the official Samsung community, as well as Reddit have posted videos including a detailed description of exactly what it going on. At first the issue seemed to only affect the Galaxy S8 and S8+, but there have been a few cases of the issue plaguing Note 8 users, as well.

Inadvertent screen wake up draining battery

The issue seems to arise once a user has turned the screen off like normal via the power button or screen timeout. At that point, the screen turns back on showing the lock screen; it stays lit for about 10 seconds or so, and repeats the process. As you can imagine, this constantly happening throughout the day, will definitely lead to significant battery drain. Using the flip cover case that Samsung makes does not make a difference, the screen is still waking up with the flip cover closed.

Users have claimed to factory reset the device, reboot in safe mode, and wipe the cache partition hoping to resolve the issue, but to no avail; the issue persists.

It might be because of Bixby or because of something else entirely. It’s not known for sure at this point in time and the fact that Samsung has yet to acknowledge the situation doesn’t help. Needless to say, the screen is only turning on to the lock screen and not unlocking the device.

Have you experienced this as well? Let us know in the comments below.

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jorgemalveiro
jorgemalveiro

I have a diferente problema, with the battery at 100%, in a few hours i have 90%, but after that it´s ok.

Cicerone
Cicerone

Something is strange here. In all the articles with video phones are charger connected and always on display activated, this video, or S cover case on. Can we have some straight normal situations when this bug is appearing? Or is a fake news to take away the spot from Apple purposely throttled down cpu to cover the lousy battery inside iphones.

5770 mp
5770 mp

Idk about the s8’s but the s5 have that too.

RelaxationNL
RelaxationNL

My S8 is experiencing this issue this last couple of weeks

Biransahin
Biransahin

Not me. Unlocked Exynos version Note8, updated with December security patch. Never had any problem previously either.

vurobega
vurobega

I had J7 Pro (2017) 3/32gb version, it had similar problem too, sometime after I put it down on table, the screen turn on itself, it let me to think is there some notification or something came up, but no, it just the screen turn on itself… Very annoying…

LostEchoes
LostEchoes

I had this issue on my S7. Turns out it was the DoubleTwist (iTunes sync) app on Windows (in combination with the android app) that was turning S7’s screen on, everytime it discovered that my S7 was connected to my wi-fi network. I disabled the “wi-fi automatic discovery” option within the app and the issue went away.
There is also an app at play store called Wakelock Detector (Lite) that may help on this issue.

5770 mp
5770 mp

Is happening to my sister’s s5 international model.
A long time ago… I thought is was a feature ? somthing like always on display… But you can’t turn of… She was so angry when I said there is nothing I can do?

5770 mp
5770 mp

I sent her another s5 last year (lol.. last year..).. interesting to check now.

militair007
militair007

Probably the force touch home button causing the issue, i don’t have this problem in my unit, if you have the issue you can set the sensitivity of the button to less sensitive i think.

5770 mp
5770 mp

S5 here… No force and no touch…

antonmassoud
antonmassoud

I’m having this problem too!!

J B.
J B.

I’ve had this issue but I just thought it was because Im part if the Oreo Beta

Leibo R Raibstein
Leibo R Raibstein

The Reddit and Samsung forums you guys point to as evidence amounts to…wait for it…TWO users total. Holy crap; can y’all try to hype an issue any harder?

5770 mp
5770 mp

S5 here

Lukasz1536
Lukasz1536

I never had this problem. Only one problem with my battery (S8) is after charging by USB. I noticed that my phone is working much longer when I am charging my phone on wireless pad than by USB. Or maybe newest update (beta O) fixed it?

Yousef206
Yousef206

I don’t have this problem

zlatan09
zlatan09

Never had this problem.

Bobbingalong
Bobbingalong

Never seen this, it will only come on when plugged in to charge or maybe knocked it when on the wireless charger?

Maybe some app they have installed causes the wake up with its notification or the bixby button has been remapped to something that is not working 100%

krakajap
krakajap

I’ve experienced this but it turned out to be the charging adapter (and the newest wireless charging stand). I replaced those and haven’t had this issue since.

pankaj981
pankaj981

An admin should probably ban this account

aroutis
aroutis

I have never seen this. Perhaps this has something to do with the fact that the phone is connected to the power and it’s fully charged?

santeripe
santeripe

Wow, this is the strongest case of fanboyism that I have ever seen on any platform or brand! Not only did you insult the person who wrote this article and the people who are experiencing this problem (which causes them battery drain), you mixed in racism by assuming that they’re all indians, calling them slaves and saying that they stink. All of this in 36 words. Wow.

krakajap
krakajap

They’re the reason it’s incredibly difficult for humans to have meaningful discussions/debates on comment threads or forums. The same kind of person who would complain about how horrible things “could” be when everything is currently going good.

andrescortes237
andrescortes237

This is always the case with my S8 and my S8 + but I never care because I always have a place to load my smartphone at work, so it was never a serious problem for me… :T

lowkey74
lowkey74

Never experienced such a thing on my s8+

kotsu94
kotsu94

They are asking the viewers if they have encountered this issue? Nothing to do with Slaving Indians for bs articles. Stop getting butthurt.

kotsu94
kotsu94

I have not had this issue on my S8+. G955F Australian Optus variant.

kanenayair890
kanenayair890

Nope no such issue on my s8…..btw I have got a 542mb update now let’s see what is it

JoashNarainsamy
JoashNarainsamy

Nope, never come across this issue on my S8+