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Last updated: November 11th, 2024 at 11:09 UTC+01:00
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After installing the One UI 6.1.1 update, several Galaxy S23 series smartphone users started noticing an audio-related issue on their phones. According to one of our readers, the audio sounds “tinny and washed out.” Apparently, it used to be “clear and punchy” earlier.
After users contacted Samsung via the Samsung Members app with their feedback, the team at Samsung denied the existence of the issue. However, after enough users started complaining, Samsung got back to users and acknowledged the problem.
It said that the change in audio quality is due to the Dolby Atmos Library, which was updated from version 3.10 to version 3.12 by Dolby. This change was to improve the 360 Audio feature, but it also affected other audio aspects. The support team said that users accustomed to previous audio tuning could perceive the new audio tuning as inferior.
Samsung's software support team said it has already communicated this issue to Dolby, and the company plans to release an updated Dolby Atmos library to address the concerns. An update will likely be released to fix this issue.
Users hoped the Dolby Atmos library would be updated with the November 2024 security update, but that didn't happen. There is currently no timeline as to when the update will arrive.
Thanks for the tip, AnthonyAT11!
Asif is a computer engineer turned technology journalist. He has been using Samsung phones since 2004, and his current smartphone is the Galaxy S21 Ultra. He loves headphones, mechanical keyboards, and PC hardware. When not writing about technology, he likes watching crime and science fiction movies and TV shows.
