Phone

Samsung Mobile chief DJ Koh wants to rebuild consumer trust after the Galaxy Note 7 fiasco

Samsung Mobile chief DJ Koh has been under immense pressure following the whole Galaxy Note 7 fiasco. He has now vowed, at any cost, to find the exact cause of fire and explosions in the smartphone to restore consumers’ trust so that they can use the company’s products without any safety concerns in the future.

Mr. Koh, who has been heading the company’s mobile division since December 2014, has apologized and expressed his gratitude to Samsung’s employees for their support during tough times. The company’s employees have reportedly put up a series of posts on an internal online message board to support the company and its president. It is also being reported that Mr. Koh could be evicted from his post to hold him responsible for the Galaxy Note 7 fiasco which has been caused by below-par quality control.

The current president of Samsung’s mobile division took charge after his predecessor JK Shin stepped down. Mr. Shin currently oversees the Information Technology & Mobile Communications division that has the mobile business under its arm but has stepped back from day-to-day operations.

DJ Koh, who joined Samsung in 1984, has played a key role in innovating some of the features used in the Note series of smartphones such as the S Pen. He has also contributed in bringing technologies such as Samsung Pay in the company’s smartphones and wearables. Samsung has announced earlier this week that it will stop shipping and producing the Galaxy Note 7.

23 Comments

Sign in »

23
Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

kavalier
kavalier

I guess Samsung copied Apple a little to much!

mattp9222
mattp9222

Samsung is one of few companies that consistently try to innovate and improve each generation of their products, I honestly feel sorry for them considering the amount of effort and value they try to produce for consumers.

I loved my Note 7. I hope they re-release it with 6gb RAM, higher base storage and even better promotions which undoubtedly they will do. I’d be happy to fork over my money considering other companies get away with doing much less.

drmodify
drmodify

They should give us what we want for remorse but I think the next generation of notes will have all the features and the upgrade but it will come with a smaller battery capacity

demonchld
demonchld

Yes please make him resign. He should of did a better job and screwed up so bad.

No more excuses sorry a screw up this bad he needs to go. I for one want him out.

avinash_jha
avinash_jha

He did a good job. He refined the already awesome S6 and gave a brilliant S7 series. Note 7 was honestly a good effort. Yes it had flaws. But that was one mistake. Though it will have huge repercussions. But D J Koh helped Samsung mobile division become stellar. He was a fighter who attacked Apple through innovation and won the S7 war. He would have won the Note 7 war too. He returned the lost charm for Samsung Mobile. And perhaps he was the only CEO of Samsung mobile division who had the stage presence required for flagship launch… Read more »

MStuart
MStuart

Well, it should be simple: don’t screw up again in such a fiery manner, for starters. Take good care of your existing customers by supporting your devices for longer in a timely manner. The rest will take care of itself.

eHoolie
eHoolie

It’s messed up, because he probably got marching orders from someone above him. But the captain of the ship has to take responsibility for his crew. If it does happen that way, I have no doubt that Mr. Koh will land on his feet.

drew272011
drew272011

You can say what you want about Samsung but at least their making they’re best efforts to help their customers

warlockba
warlockba

Ehm no, they are making their best efforts to not loose face more than they already did. Samsung doesn’t do anything to help their customers past selling the device and then 1-3 months after that. That is it. From that point on, “The Next Big Thing” is on the market and you are reminded by every single feature in the new device, that your “old new” device could be so much more if Samsung would care … they do not sell software and support, they sell phones, a plethora of different identical types – that’s why this krappy strategy.

DareDevil01
DareDevil01

How is it DJ Kohs fault? Clearly its someone in the phone design department who made an ill fitted shell for the battery to go into etc.

MStuart
MStuart

It many not be his fault directly but it’s still his responsibility.

MariusB
MariusB

I am the owner of Note 7 (replaced to the Green battery) , I had no issue with the phone (both the initial one and the replaced one). It is actually the ‘coolest’ (temperature wise ) phone that I had. Reading all the information that circulated in the past weeks related to this saga of the Note 7, some questions came to my mind: – Isn’t it strange that, after the recall has been declared, no more Note 7 ‘exploded’??? – Do you really believe that everybody switched off the phone immediately and is calmly waiting to ship the phone… Read more »

ImABigBoy
ImABigBoy

– Phones have “exploded” after the recall. The first link I found on Google from Tuesday (when the recall started) was from New Zealand. – No, that’s why they still “blow up”. – IDK. The phones are not fully charged from the factory. Remember that Samsungs first hotfix was to update the phones so the Note 7 did not charge more than 60% of its capacity. – The phone has not been for sale in most parts of Europe. As for Canada and the middle east, I have no idea how many phones were sold. – I don’t understand the… Read more »

MariusB
MariusB

The idea is: Did we hear of new incident after the Samsung’s announcement that they cease production? The question about the returned phones and the shippers refusing to ship them, did they ever had one phone creating problems during shipping? If Samsung could not replicate the issue, I am wondering why they are seeking help from other companies which might find the reason. I am not sure that the brand is so much hurt, even if the media did their best to ‘destroy’ the brand. Considering the alternatives, if Samsung will come soon with the same phone (fixed) and a… Read more »

ImABigBoy
ImABigBoy

They announced it on Tuesday. We have not heard about burning phones every day since the Note first was launched either. Why do you expect to read about burning Notes every day now? The shipping companies does not want to take the risk. It should be obvious why, considering the box Samsung are sending out to it’s customers. The Note brand itself might get over this bump, but the Note 7 will never be considered safe by the public. How can anyone see the difference between a safe Note and an unsafe Note? More important: how can anyone see the… Read more »

j2001m
j2001m

There was loads of reports about damage to screen due to gg5, we can now say they was 99% all fake?

So why not the battery going up

ijazali
ijazali

I had the same questions as u had, really agreed with u brother

PeerBr
PeerBr

Conspiracy theories won’t help. Samsung is very, very rich and supposedly smart, they will have done everything in their power to save their R&D and marketing investments before pulling the plug.

I had the utmost respect for the first recall, but now admitting they still don’t know what’s causing the explosions is unforgivable.

YOSEFE
YOSEFE

I am with you on this.

Both my first Note 7 and my replacement Note 7 have been fine.

Mine is still on all day and all night.

phate89
phate89

“- Isn’t it strange that, after the recall has been declared, no more Note 7 ‘exploded’???” you say so.. “- Do you really believe that everybody switched off the phone immediately and is calmly waiting to ship the phone back?” No but in this case a lot more people did because it’s the 2nd recall.. “- How come no phone ‘exploded’ in any dealer’s warehouse?” If you refer to stock they’re off.. if you’re talking about exposition models is a very very litte part of the note 7 produced…It’s more than normal.. “- Don’t know of any case of phone… Read more »

ijazali
ijazali

DJ Koh is a good man, I think he should not be held responsible for Note 7 disaster.

phate89
phate89

He’s a good man? You know him personally? The things I read…

cloud1
cloud1

This is just a coded message to everyone that he doesn’t intend to stand down himself. He may still go but he’ll have to be pushed.